- allowing public servants to spend more time being customer-focused through spending less time grappling with inconsistent and/or low usability internal systems,
- through reductions in frustration and workplace stress (which impact service quality),
- through easier hiring and transferring of staff who need to adapt to fewer systems in job changes, and
- better information flows within and between agencies to cut delays.
Saturday, September 20, 2008
The first public comments from the government on the Gershon Report are beginning to emerge, with The Australian reporting on Thursday, Tanner targets agency wastage in bid to save $1bn.
The article basically focuses on duplication of effort and costs by departments who separately procure IT equipment, software, services and office rent.
My feeling is that another Gershon finding will be that there are insufficient links between departments to support more uniform procurement practices, which reflects the historical situation where most government agencies have been operated as discrete businesses, with separate and unique processes, standards and IT systems.
I am also hoping that internal systems will become a focus for efficiency improvements. While improving government's customer-facing IT systems directly improves visible delivery of services, improving internal services provides for indirect service benefits.
This extends from;
I am hopeful that we'll see some reform following the Gershon Report towards making government more efficient and more effective at service delivery. Supporting both cost savings and service quality improvements at the same time.