This reflects the approach taken in many other nations, including Australia (www.australia.gov.au and www.business.gov.au) to provide a central face to government online, to a greater or lessor degree.
Given the enthusiasm for this approach in the virtual world, are we likely to see a similar approach to government shopfronts, phone and paper-based transactions reflected at federal level over time?
We've certainly seen some state-based jurisdictions move to single shopfronts - at least in smaller jurisdictions.
However if this isn't the strategy in these channels, what is the rationale for providing different messages in different mediums?
Doesn't it weaken the argument for citizens to not need to know which agency they are dealing with?
- A single central port of call online
- Department/Agency-based offices and paper correspondence
- Service-based phone numbers
What's your view?