It provides an excellent view of how governments can use forums to engage communities, including unveiling what types of feedback you can expect.
Thanks to Matthew Crozier who brought my attention to this over at Ozloop.
Craig Thomler's personal eGovernment and Gov 2.0 thoughts and speculations from an Australian perspective
Using forums to engage the community |

This work is licenced under a Creative Commons Licence.
Please attribute in the form: Sourced from eGovAU
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