Tuesday, November 24, 2015

Presentation on digital citizenship, user experience & the emerging role of libraries

The other week I was in Wellington, New Zealand for the international Linked up, Loud and Literate: Libraries enabling digital citizenship conference.

Below is my presentation from the day, including the story of a recent customer experience with an Australian government agency.

For other presentations from the day visit nsla.org.au/digital-citizenship-2015.


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