tag:blogger.com,1999:blog-8750343339904865739.post3680673611900887264..comments2023-11-02T20:45:14.873+11:00Comments on eGov AU: Australia's 2008 eGovernment Survey results releasedCraig Thomlerhttp://www.blogger.com/profile/18350603210658700252noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-8750343339904865739.post-60069847753689135122009-01-31T00:00:00.000+11:002009-01-31T00:00:00.000+11:00Sueblimely, you should pass on your comments direc...Sueblimely, you should pass on your comments directly to Centrelink. The more positive feedback organisations can get on their online systems the more it helps their Online teams get the resources to continue to improve them.<BR/><BR/>Anonymous, I beg to differ on the ease of getting government services right. There are many complex processes in government and this can flow through into how people apply for, cancel or make modifications to their status and the services they receive (by choice or by law) from government.<BR/><BR/>Forms are a particularly significant area, and it is important for agencies to make them as easy to complete as possible, both to reduce the burden on citizens and to ensure that the widest possible range of people can complete them without assistance.<BR/><BR/>There's also a need to reduce duplication in how government asks for information across different processes - just as it can be annoying to authenticate yourself on the phone multiple times when calling a company (as occurred to me with a telecoms provider just yesterday - had to re-identify myself with the same information four times in one call!)<BR/><BR/>This leaves a great deal of scope for transforming paper forms into wizard-like processes, asking key information once and using it multiple times within the same form completion session - or, with the customer's permission and appropriate security framework, storing their information in an authenticated service such that customers who need to frequently submit the same information have a reduced burden.<BR/><BR/>The way I see it, government customers want to complete particular transactions, or access particular services or information. The form is the barrier to this goal. Government's aim is to lower this barrier as far as possible to support customers.Craig Thomlerhttps://www.blogger.com/profile/18350603210658700252noreply@blogger.comtag:blogger.com,1999:blog-8750343339904865739.post-45275443067372251092009-01-29T08:46:00.000+11:002009-01-29T08:46:00.000+11:00Will read the report, but I see this is about gove...Will read the report, but I see this is about government services -- the easy stuff to get right. Its just a more efficient way to fill in forms really. Hopefully it creates citizen expectations/demands for more meaningful engagement with government.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8750343339904865739.post-2731693373878187392009-01-28T17:50:00.000+11:002009-01-28T17:50:00.000+11:00I am pleased to see that us over 50's are taking t...I am pleased to see that us over 50's are taking to the net in much larger numbers - I am at last able to make contact with many of my peers and older family members who were slow on the uptake but have finally got there.<BR/><BR/>I am impressed with the Aussie Government internet facilities. Having to deal with Centrelink because of a disabled child used to be one of the most stressful things about having a disabled child!! Being able to submit details online has made it much simpler and quicker.Anonymousnoreply@blogger.com