tag:blogger.com,1999:blog-8750343339904865739.post5795570382509023711..comments2023-11-02T20:45:14.873+11:00Comments on eGov AU: Allowing your customers to codesign your servicesCraig Thomlerhttp://www.blogger.com/profile/18350603210658700252noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-8750343339904865739.post-59857813391005868562011-10-13T18:20:38.667+11:002011-10-13T18:20:38.667+11:00Hi Craig
I definitely agree with you that codesig...Hi Craig<br /><br />I definitely agree with you that codesigning services with users is something that government departments and agencies should do a lot more of.<br /><br />I’ve had some really good experiences recently with commissioning user experience testing and information architecture professionals to run workshops with target users for a website we’re redeveloping. By giving our intended service users a say in the design process and letting them become part of the show I think we’ve greatly improved our chances of delivering a high quality service. <br /><br />While committing to a user centred or codesign approach can take time and money to do properly, it can save you money in the long run. Codesigning services with citizens lets government determine which service features are must haves, which are nice to haves, and which features users don’t actually want or need at all. <br /><br />In a perfect world every government service would be codesigned from the outset. But I think there’s lots of low hanging fruit to be found by introducing codesign to new parts of the health and education systems that are in need of fresh approaches.<br /><br />Department of Human Services appear to be one of the leaders in the field within the Australian Public Service. This document explains their approach www.humanservices.gov.au/spw/corporate/publications-and-resources/resources/co-design-toward-a-new-service-vision-for-australia.pdf<br /><br />Another great resource for thinking about codesign is Tim O’Reilly’s manifesto on Government-as-a-Platform. <br /><br />My favourite quote from it: “This is the right way to frame the question of Government 2.0. How does government become an open platform that allows people inside and outside government to innovate? How do you design a system in which all of the outcomes aren’t specified beforehand, but instead evolve through interactions between government and its citizens, as a service provider enabling its user community?” <br /><br />You can read the full version here http://ofps.oreilly.com/titles/9780596804350/ <br /><br /><br />Cheers<br />ReidReid Elliotthttp://www.twitter.com/rdllttnoreply@blogger.comtag:blogger.com,1999:blog-8750343339904865739.post-4768117260474308582011-10-13T10:28:38.011+11:002011-10-13T10:28:38.011+11:00This comment has been removed by the author.David Morehttps://www.blogger.com/profile/08760106045593765257noreply@blogger.com