Showing posts with label usability. Show all posts
Showing posts with label usability. Show all posts
Friday, March 28, 2014

What should agencies do when online services change their terms of use?

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Governments around the world now rely on social media services to reach and engage citizens, disseminate information, to monitor what peopl...
Friday, November 16, 2012

Are organisations failing in their use of social media and apps as customer service channels?

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Guy Cranswick of IBRS has brought my attention to a media release about a new report from  Fifth Quadrant , a leading Australian customer e...
Tuesday, November 06, 2012

OpenAustralia Hack(s)fest on FOI - for hackers, media, activists & FOI gurus

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The OpenAustralia Foundation will be holding the first Australian Hack(s)fest as part of the countdown to the launch of their new FOI assis...
Thursday, August 16, 2012

The right way to release a mobile app - Human Services' new student app

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I'm pleased to say that with all the apps now being developed by Australian governments, the Department of Human Services' new '...
6 comments:
Friday, April 13, 2012

My University - a great site (except for mobile users)

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I like the MyUniversity website - it's clean, useful and mostly simple. However, when using it the other day I found one extremely m...
Saturday, December 18, 2010

How to solve the digital divide - do nothing

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There's still talk, from time to time, about the digital divide between internet users and those without internet access. It is said t...
Friday, November 12, 2010

Getting creative with visualisations in Government sites and documents

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Government is the master of the written word. Across Australian governments we probably produce billions of them each year, carefully organi...
4 comments:
Wednesday, September 22, 2010

Redefining public goods - by Nicholas Gruen

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If you followed the Gov 2.0 Summit in Washington earlier this month, you may have seen Nicholas Gruen's presentation on redefining publ...
Wednesday, August 18, 2010

UK redevelops legislative database to support and encourage reuse

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Brought to my attention by Mia Garlick via Twitter, the UK has redeveloped its legislative database with a focus on reuse by external partie...
Tuesday, August 17, 2010

AGIMO invites participation and guest blogging on accessibility matters

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AGIMO's latest blog post, Welcome to the WCAG 2.0 Community of Expertise (CoE) , has invited those with an interest or involvement with ...
Monday, March 01, 2010

Australian Government endorses WCAG 2.0 - stipulates compliance by 2015

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Finance Minister Lindsay Tanner and Parliamentary Secretary for Disabilities Bill Shorten issued a joint media release last Tuesday 23 Febr...
1 comment:
Thursday, January 21, 2010

Microsoft 'strongly recommends' customers upgrade web browsers from IE6 to IE8 to solve security issues

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In their strongest advisement yet, Microsoft Australia has issued a " strong recommendation " through its Government Affairs Blog ...
8 comments:
Monday, November 30, 2009

Paper and internet petitions may soon be treated equally

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Victoria's eGovernment Resource Centre 's newsletter has alerted me to moves underway in the House of Representatives to treat elect...
Tuesday, November 24, 2009

Dealing with video accessibility - automating captions and transcripts

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I found out last week that Google had recently integrated YouTube with Google's speech-text technology, allowing videos displayed on You...
Friday, September 18, 2009

Encouraging government departments to embrace accessibility standards (WCAG2)

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Some things are better communicated by song than words, for example the Web Content Accessibility Guidelines version 2.0 (WCAG2). If you&...
Monday, July 27, 2009

UK Ministers probed about continued Internet Explorer 6 use in their departments

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I've posted previously about whether it is time for government departments still using the nine-year old Microsoft Internet Explorer 6 ...
2 comments:
Wednesday, March 25, 2009

Are you ready for Internet Explorer 8 and Safari 4? - Overview of the web browser market

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Does your organisation keep an eye on current browser standards and adoption rates? If not it's worth surveying the market a few times e...
2 comments:
Friday, March 13, 2009

Less online hurdles = more egovernment customers

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The complexity of screens and the registration and sign-in processes for some Australian egovernment (online) services disturbs me. In the c...
1 comment:
Thursday, March 12, 2009

Australia ranked lucky 13th in egovernment - down from 7th position in 2008

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The Waseda university in Japan has released its 2009 Waseda University International e-Government Ranking, the fifth consecutive report on h...
1 comment:
Friday, February 20, 2009

How can we do better? Mobile web is just like desktop web from 1998 - Nielsen

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Jakob Nielsen, often considered one of the world's leading thinkers on usability, has discussed the mobile web in his latest Alertbox m...