Why you should pay attention to intranet search logs

My team keeps a close eye on what people search for in our intranet.

It helps us identify patterns in staff behaviour and better support their needs.

In browsing for other online information, I came across a case study from 2006 about a government agency which provides a similar picture of the value of paying attention to intranet search logs.

It's worth a look at Intranet searching: popular search topics. A case study by Maxine Armitage.