The International Association for Public Participation has developed a Community Engagement Spectrum (PDF) to assist public servants in selecting the right approaches to use in different forms of public engagement.
The Online Community Consultation blog has built on this, with a post, Which Online Tools are Right for your Project? detailing a chart of some of the online tools that can be used for different forms of community engagement.
While the post is slanted towards the features in 'Bang the table' it's still a useful guide as to which online tools are best used for particular engagement needs.
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