Citizen 2.0 - what does social media mean for government? (Workshop 2 CEBIT Gov 2.0 Conference)

In Pat's Citizen 2.0 workshop we've been discussing how citizens have changed - their expectations and behaviours.

Below is the list we came up with, and a video from William Perrin (given for Public Sphere) on how these changes are affecting government.

Changes in citizen expectations and behaviours

• Instant access to information - instant response
• Ease of reporting problems
• Ease of finding like-minded people
• More informed consumers/citizens
• Access to info/mis-info online
• Expectation to communicate solutions
• Willing to share personal information
• Willingness to pitch in and improve public sector information
• Expectation privacy is being eroded
• People expect to be heard in multiple ways
• Viral expectation of spreading news
• Increase importance on peer to peer
• Expectation to be known by how you interact (portable identity)
• Ability to communicate in multiple ways
• Expectation that knowledge of data is free (accessible and costwise)

We've also looked at a video of Park(ing) day - an example of how people are taking action to change their civic environment outside of government.