Addressing the 'squeaky wheels'

A report from the South Australian Emerging Leaders Program (ELP) has been brought to my attention as providing brief but useful information about how to address 'squeaky wheels' who may contact councils and agencies via various channels, including via social media.

The report, which uses the IAP2 model for engagement, is available at the following link: http://www.lgmasa.org.au/Resources/Documents/ELP_Squeaky_Wheel_Report_Final1.pdf

While the contents of the report may be useful to others seeking to manage social media engagement, the fact that the ELP program publishes its reports online each year is also a great achievement - allowing knowledge and experience to be shared more broadly than simply amongst the participants.

The ELP is run by the LGMA (SA) in partnership with the Executive Education Unit at the University of Adelaide as a 10 month experiential learning program, including a group project, and is definitely worth checking out if you're a local government employee based in SA.