Clay Shirky once said, about social media, that "These tools don't get socially interesting until they get technologically boring."
Over the past year I've seen extremely encouraging signs across government in Australia that the use of social media has reached this point, become boring, as it has been normalised into agency operations.
Most federal and state government agencies now have multiple active social media accounts (with councils lagging a little behind), the majority of government communications campaigns involve social media - often in a central way.
Formal and informal support for social media use by government is now widespread. For example the Victorian Government has appointed a senior person in Premier and Cabinet to lead the education of the public sector in using social media. The Australian government's Secretary's Board has also recommended that agencies make greater use of social media channels in their operations and public engagement. The APS Cross Agency Social Media (CASM) group in Canberra is flourishing, as is the Emergency Management Social Media group in Victoria and other states have well-attended groups meeting semi-regularly - from #SocAdl in South Australia to NSW's IPAA Social Media Special Interest Group.
In fact any state and federal agencies who aren't engaging via social channels are now tail-enders - you know who you are.
Agencies have also made firm, if cautious, steps into crowdsourcing, sponsoring independent events like GovHack and, in some cases, running their own crowdsourcing campaigns, like Victoria's Seed Challenge, the ACT's Digital Canberra Challenge and NSW's AppsForNSW.
Governments across Australia are now actively considering mobile, both when designing websites and for specialist apps, with a long list of federal agency apps at Australia.gov.au. Victoria has a similar list, as do various agencies in other states, such as WA Health and QLD's Department of Education, Training and Employment.
Open data is on a slower path, but has momentum. Most states and territories (excluding Tasmania, Western Australia and the Northern Territory) have open data catalogues, with varying degrees of sophistication. The federal data.gov.au site has taken major steps forward recently, reorganising its approach and starting to release more data. I still feel there's a patchwork approach to open data, with explicit mandates similar to US and UK examples rare and many agencies conspicuously absent from these catalogues, but progress is being made.
With all of this going on, we are stepping into a situation where the use of Gov 2.0 techniques, at least in pockets across government, is becoming business as usual - everyday, boring, humdrum.
Potentially as a result we've seen a reduction in the level of conversation on Twitter via #gov2au, with the volume of tweets well down on previous years. Social media and Gov 2.0 conferences for government are also finding it harder to attract attendees using the same formulas as in past years - with people seeking more sophisticated and specific information.
We've seen attendance at free Gov 2.0 events (such as the ones I run for several years in Canberra), fluctuate more widely - with less of a core base and more 'one-timers' coming to sessions that specifically interest them.
There's been no increase in the number of public servants blogging about the topics. Frankly I see more fear of speaking out on social media across the public service today then existed four years ago when the Gov 2.0 Taskforce's lead-by-example approach was still influencing public servants to actively discuss their successes and professional challenges online.
So has Gov 2.0 become boring too fast in Australia?
Harkening back to Shirky's statement from the start of my post, with Gov 2.0 now less concerned with the technology and more with engagement and behaviours, shouldn't we see more conversation, innovation and experimentation online by governments now that the basics of Gov 2.0 are largely accepted?
Shouldn't we see more conversation, more voices, more blogs, more tweets, more people packing out events seeking the latest information in what is one of the most rapidly changing environments in history - the internet?
I can see this happening in the UK, US and across Europe and South America, where public servants are increasingly excited about the potential for Gov 2.0 approaches to save money, engage citizens and improve outcomes. The first wave of enthusiasts is still involved as thought leaders and in more senior roles, which successive waves of public servants have kept agencies driving forward to improve and extend their social media capabilities.
In Australia, however, the voices appear to be falling mute. The first generation of Gov 2.0 enthusiasts (including myself) have either moved out of government to other things, have taken on broader duties or are burnt out and disillusioned (the fate of many first wave enthusiasts across many areas).
The second wave, who have been left to implement the 'standard' social media channels now accepted and widespread in government, are busy with the machinery of running day-to-day channels - content, tone and crisis management. They often have less time to look at new developments or the bigger picture, or less interest in stepping up after seeing the first wave move on.
And the third wave - who bring a renewed sense of wonder and passion to the area, who stimulate the next set of leaps forward - don't appear to have emerged to any great extent. I hope they are simply waiting in junior roles for the opportunity to step up and reshape the public sector in new ways.
Technology is advancing faster than ever, new options and challenges for governments are appearing every day - how do we foster the continued enthusiasm necessary for agencies to continue to evolve their approaches and tools to generate better outcomes for old issues and to meet the challenges that emerge?
How do we cultivate the spark of Gov 2.0 in Australia, so that it doesn't get 'boring', frozen in place and time?
Over the past year I've seen extremely encouraging signs across government in Australia that the use of social media has reached this point, become boring, as it has been normalised into agency operations.
Most federal and state government agencies now have multiple active social media accounts (with councils lagging a little behind), the majority of government communications campaigns involve social media - often in a central way.
Formal and informal support for social media use by government is now widespread. For example the Victorian Government has appointed a senior person in Premier and Cabinet to lead the education of the public sector in using social media. The Australian government's Secretary's Board has also recommended that agencies make greater use of social media channels in their operations and public engagement. The APS Cross Agency Social Media (CASM) group in Canberra is flourishing, as is the Emergency Management Social Media group in Victoria and other states have well-attended groups meeting semi-regularly - from #SocAdl in South Australia to NSW's IPAA Social Media Special Interest Group.
In fact any state and federal agencies who aren't engaging via social channels are now tail-enders - you know who you are.
Agencies have also made firm, if cautious, steps into crowdsourcing, sponsoring independent events like GovHack and, in some cases, running their own crowdsourcing campaigns, like Victoria's Seed Challenge, the ACT's Digital Canberra Challenge and NSW's AppsForNSW.
Governments across Australia are now actively considering mobile, both when designing websites and for specialist apps, with a long list of federal agency apps at Australia.gov.au. Victoria has a similar list, as do various agencies in other states, such as WA Health and QLD's Department of Education, Training and Employment.
Open data is on a slower path, but has momentum. Most states and territories (excluding Tasmania, Western Australia and the Northern Territory) have open data catalogues, with varying degrees of sophistication. The federal data.gov.au site has taken major steps forward recently, reorganising its approach and starting to release more data. I still feel there's a patchwork approach to open data, with explicit mandates similar to US and UK examples rare and many agencies conspicuously absent from these catalogues, but progress is being made.
With all of this going on, we are stepping into a situation where the use of Gov 2.0 techniques, at least in pockets across government, is becoming business as usual - everyday, boring, humdrum.
Potentially as a result we've seen a reduction in the level of conversation on Twitter via #gov2au, with the volume of tweets well down on previous years. Social media and Gov 2.0 conferences for government are also finding it harder to attract attendees using the same formulas as in past years - with people seeking more sophisticated and specific information.
We've seen attendance at free Gov 2.0 events (such as the ones I run for several years in Canberra), fluctuate more widely - with less of a core base and more 'one-timers' coming to sessions that specifically interest them.
There's been no increase in the number of public servants blogging about the topics. Frankly I see more fear of speaking out on social media across the public service today then existed four years ago when the Gov 2.0 Taskforce's lead-by-example approach was still influencing public servants to actively discuss their successes and professional challenges online.
So has Gov 2.0 become boring too fast in Australia?
Harkening back to Shirky's statement from the start of my post, with Gov 2.0 now less concerned with the technology and more with engagement and behaviours, shouldn't we see more conversation, innovation and experimentation online by governments now that the basics of Gov 2.0 are largely accepted?
Shouldn't we see more conversation, more voices, more blogs, more tweets, more people packing out events seeking the latest information in what is one of the most rapidly changing environments in history - the internet?
I can see this happening in the UK, US and across Europe and South America, where public servants are increasingly excited about the potential for Gov 2.0 approaches to save money, engage citizens and improve outcomes. The first wave of enthusiasts is still involved as thought leaders and in more senior roles, which successive waves of public servants have kept agencies driving forward to improve and extend their social media capabilities.
In Australia, however, the voices appear to be falling mute. The first generation of Gov 2.0 enthusiasts (including myself) have either moved out of government to other things, have taken on broader duties or are burnt out and disillusioned (the fate of many first wave enthusiasts across many areas).
The second wave, who have been left to implement the 'standard' social media channels now accepted and widespread in government, are busy with the machinery of running day-to-day channels - content, tone and crisis management. They often have less time to look at new developments or the bigger picture, or less interest in stepping up after seeing the first wave move on.
And the third wave - who bring a renewed sense of wonder and passion to the area, who stimulate the next set of leaps forward - don't appear to have emerged to any great extent. I hope they are simply waiting in junior roles for the opportunity to step up and reshape the public sector in new ways.
Technology is advancing faster than ever, new options and challenges for governments are appearing every day - how do we foster the continued enthusiasm necessary for agencies to continue to evolve their approaches and tools to generate better outcomes for old issues and to meet the challenges that emerge?
Hi Craig
ReplyDeleteThanks for this post. It captures a lot of really good ideas. I don't share your concerns about voices falling mute. As you note, there is a lot of Gov 2.0 work going on. I wonder if what we are seeing is an Australian public service approach to this - with the emphasis on Australian. I'd argue that one is less likely to see such discussions in public in Australia on a range of subjects, not just Gov 2.0. I think the interest and probably the passion is there, it just isn't as overt as it is in, say, the US.
Regards
John
The change in government has had a major influence on individual (APS) voices. While most agencies continue (ie, hum-drum), and some continue to innovate (eg. Immigration [citizenship crowd-sourcing content], DHS stakeholder engagement and ABS Census), leading known/named APS SM practitioners have left the building, gone quiet/been muzzled, or simply moved on. Shame.
ReplyDeleteNice post Craig.
ReplyDeleteThis comes at a time when there's probably enough water under the bridge to allow some meaningful evaluation of where things are at, but I don't necessarily agree with the ‘boring’ tag. What you’re observing here is more likely the common characteristics of Gartner's 'technology hype cycle’ (http://en.wikipedia.org/wiki/Hype_cycle).
Exactly where we are on this curve in regards the adoption of Gov 2.0 is debatable, but I’d suggest we’ve gone passed the Peak of Inflated Expectations - commonly associated with much hype and the correlated ‘loud voices’ we’ve heard in this space in the recent past.
It may be that we’re in, or perhaps approaching, the Trough of Disillusionment, which may well be prolonged by the emergence of a new government coming to terms with the new world we’ve created for them in the meantime (remember, things looked a lot different in government in 2007!).
Personally, I’m more optimistic. My sense is that we’re on an upward trajectory, climbing the Slope of Enlightenment. We’re seeing the development (and sharing @APSCASM) of best practices and methodologies across the wider public service. The second wave is starting to incorporate and bed down new business processes and we are indeed seeing the emergence of the third wave – renewed enthusiasm as APS graduates predict the greater use of social media in their APS futures. (http://www.canberratimes.com.au/national/public-service/whats-in-store-for-public-service-graduates-20140129-31lrk.html).
Whilst we, Australian quiet achievers, may not be as loud and vivacious as some of our US contemporaries, it won’t be too long before the Plateau of Productivity is sighted through the ship’s telescope (and the First Wavers can take a well earned vacation, with a bottle of rum).
Cheers
Damien
Kevin Rudd successfully utilised social media for his 2007 campaign, there isn't any reason current Gov can't be taking advantage of it better
ReplyDelete