The five trends can be paraphrased as:
- Change is accelerating
Organisations need to culturally attune to continuous change, supporting visionary champions who are empowered to effect meaningful change and embed innovation and change management at the core of their activities
- Customers demand more - collaboration is essential
In a world where citizens have almost instant access to information and services, organisations must become transparent, accountable, collaborative and responsive or lose the trust and respect - and therefore the business - of their customers.
Existing silos and command and control cultures need to develop permeable edges, allowing free interaction between groups and individuals inside and outside the organisation.
- The world is your constituency
Leaders must think and act globally, considering global best practice and seeking opportunities to collaborate, innovate and integrate across nations. For government this includes sharing functions across traditional sovereign boundaries to serve constituents better.
- Successful organisations are bold and disruptive
Organisations need to have a disruptive mindset - supporting and empowering internal entrepreneurs and new ways of doing business that cut into the heart of organisational cultural traditions that lock organisations into old and wasteful patterns of behaviour.
- Social responsibility must be internalised
Environmental and social responsibility need to be integral to the organisation's mission, vision and behaviour - a key factor in all organisational goals and strategies and part of the organisation's culture at all levels of management.
These challenges for organisations are not substantially different from those outlined in 1999 by the OECD in the policy brief Government of the Future (PDF) or in a 2002 article in the OECD Observer, What future for government?
Do you think your organisation has taken the steps it needs to succeed into the future?