In the mid-90s, when I was conducting wireframe-based user testing, observing user behaviour in applications and asking users which functionality was most important to them before building websites, there was low awareness in Australia of the value of usability and correspondingly few people working specifically in the area.
Today, alongside the increase in the number of usability consultants we've seen the arrival of online tools that assist web teams in conducting their own testing.
- The card sorting topic at the Society for Technical Communication's website is one of the best central resources for card sorting information
- Card sorting: a definitive guide is also a fantastic resource from Donna Maurer and Todd Warfel.
- The Eurostar Card sorting Case Study (also by Donna Maurer) is a fantastic example of a card sorting process