However having finally caught up, thanks to the eGovernment Resource Centre, I'm pleased to see that the 2008 eGovernment survey shows the same trends as previous years of increasing internet usage by Australians and increasing online engagement with government.
It also bursts a few of the prevalent myths about internet users, such as all internet users being young and hip (ok so they are all hip, but some of them are also older).
Some of the key findings included,
- 79% of Australians use the internet, this decreases by age, with 94% of those 18-24 years old, 93% of those 25-34 years old, 90% of those 35-45 years old, 81% of those 45-54 years old, 74% of those 55-64 years old and only 44% of those over 65 years
- Nearly two-thirds of people had contacted government by internet at least once in the previous twelve months
- More than three in ten now use the internet for the majority (all or most) of their contact with government
- The internet has replaced contact in person as the most common way people had last made contact with government
- Those who use the internet to contact government have the highest levels of satisfaction followed closely by those who made contact in person. Those who used mail to contact government had the lowest levels of satisfaction.
- Over two-thirds of people use broadband at home
- More than four in five people use newer communication technologies at least monthly. The most common are email, SMS, news feeds, instant messaging, social networking sites and blogs
- most people can contact government online,
- more people are choosing online as their most preferred way to contact government, and
- those that contact government using the internet are more satisfied.
The full report is available for download from the Department of Finance as, Interacting with Government - Australians' use and satisfaction with e-government services—2008