Tuesday, January 20, 2009

How accountable, transparent, collaborative and consultative is government? Could do with improvement according to latest report

Accenture has released an international report, Leadership in Customer Service: Creating Shared Responsibility for Better Outcomes looking at the opinions of 8,600 citizens in 21 countries towards their governments.

Australia, one of the countries studied, performed moderately well. Australians were almost evenly split amongst those who felt that government was good at seeking their opinions, with 34% saying Australian government was good or very good and 38% stating bad or very bad.

The entire report, which is very comprehensive, suggested a range of options for government to improve their ability to collaborate between departments or with non-government and commercial organisations, as well as options to improve accountability, transparency and consultation.

Without going into detail, a number of these recommendations hinged on use of the internet and Web 2.0 technologies to enable faster and more comprehensive engagement.

The report is well worth a read - but prepare to spend a few hours absorbing it.

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