It takes a long hard look at the opportunities for the public sector in using online media to engage the public, arguing that,
In a world where sharing information is so easy, public agencies should aim to improve citizens’ ability to access information, provide feedback, and view the feedback of other citizens. Ultimately, we should move toward a world where the background information, the thinking, and the options for every public sector decision and action are easily available to citizens.
There are numerous case studies of activities being taken by governments around the world - even one from Australia.
It's a good read for senior executives in the public service who are looking to understand how the world is changing - and the opportunities and risks for their departments for embracing the changes versus hanging back.