Wednesday, June 11, 2008

Set the data free! Mash it up!

Mashups are, in my opinion, a fantastic tool for allowing people to creatively use data to solve problems or create value.

For those unfamiliar with the term, it refers to situations where individuals or organisations combine (mashup) data from different sources, often in real-time across the internet to provide hybrid applications.

Some of the more interesting mashups I've seen have involved adding real-time public transport, job vacancies, photos, house sales or rental data from one or more websites to maps stored on another website.

Some of the better known mashups include:

  • Flickrvision - photos on maps,
  • Bikely - cycle routes around the world,
  • HousingMaps - drawn from Craig's List and Google maps to create a location-based view of properties for rent or sale,
  • Twittervision - tracking real time 'twitters' (mini blog posts) around the world - I find it a very zen experience to watch, and
  • WAPetrol - a mashup showing the cheapest places to buy petrol in WA.

There are plenty more listed at the Google Maps Mania blog.

The only recent example I've seen even nominally in the public arena within Australia was Google's Australian election mash-up last year. This was a world first, combining electorate information, news stories, video and Google maps into an interactive picture of Australian politics.

There's an introductory video to this mash-up at YouTube.

I expect we'll see an even more slick version for the US election this year.

The Bureau of Meteorology does makes its data available to third party websites for use in mashups. While I was at ActewAGL we used this data (with their permission) to provide weather information about the ACT - though it functioned more as a feed than a mashup.

We were also working towards creating internal mashups of our sales and customer details to gain a better picture of the demographic spread, effectiveness of location-based marketing and to give us another axis with which to develop customer insights. I do not know if this project has progressed since I left the organisation.

There's plenty of other private sector mashups emerging - some used for commercial purposes, such as the maps in RealEstate.com.au, but the public sector is strangely silent.

I'd love to see the Australian Bureau of Statistics (ABS) mashup some of its data, or make data available in a form usable in mashups. I'm sure it would stimulate some interesting uses which in turn might lead to new insights.

I've also been slowly moving my Agency towards using some of our publicly released data, together with Google maps, to provide a basic social picture of Australia. This is information is already provided in list form so it's an easy first step.

Unfortunately there's plenty of more important activities on our radar, so we're not there yet - though I did manage in my own time to create an electorate map of Australia and embed some of our public data within it.

Over in the US there's a lot more activity, dating back several years. The mid-2006 article Emerging eGovernment mashups provides an early look at some of the uses the US public sector is developing for mash-ups.

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Tuesday, June 10, 2008

Lean forward not back!

This is a great Alertbox article from usability guru Jakob Neilsen regarding writing for the web versus the print medium….

Writing Style for Print vs. Web

In summary:

I've spent many columns explicating the differences between the Web and television, which can be summarized as lean-forward vs. lean-back:

  • On the Web, users are engaged and want to go places and get things done. The Web is an active medium.
  • While watching TV, viewers want to be entertained. They are in relaxation mode and vegging out; they don't want to make choices. TV is a passive medium.

This doesn't mean that you can't have entertaining websites or informative TV shows. But it does mean that the two media's contrasting styles require different approaches to entertainment and education.

The differences between print and the Web may not seem as strong, but to achieve optimal results, each requires a distinct content style.

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eMetrics primer

eMetrics is a personal interest of mine.

Being able to measure what actions people take and what information they use is, in my opinion, one of the key differentiators between the online channel and other communications mediums.

I find that the insights into customer and staff behaviour gained through eMetrics provides a solid basis for improvements to websites and intranets. It's also hard evidence that can be used to bring others onboard.

However using the wrong eMetrics can lead to all kinds of problems. I feel it's vital to understand what you are measuring, and why you should be using it.

Below is a brief primer using slides from a presentation I gave at a conference in 2007.

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What's the difference between the Bureau of Meteorology and a movie star?

Why is it that movie and sports stars, who are already earning millions for their public performances, feel the need to lend their reputations to endorse products such as lipstick, running shoes and advanced hair restoration treatments?

Of course there's the money and the extra public exposure to build their celebrity status and it helps stars leverage their reputations to support important causes, influencing the views of millions - but besides these obvious rewards, why would they behave in such a manner?

I'm sure this is a question often pondered at the Bureau of Meteorology (BOM), who own the most trafficked government website in Australia (based on the Hitwise data I've seen).

From visiting the BOM's site I don't know if they've successfully answered this question as yet.

The BOM site is a tour-de-force of weather information. From the homepage it's possible to literally take Australia's temperature - and check if it's raining outside too!

For the average citizen, this wealth of meteorological information is vitally important for starting those awkward conversations with strangers, "Nice weather we're having - I've just checked the BOM website and it's 30 degrees outside".

For many other Australians this information is vital to their planning and financial wellbeing. Farmers rely on this information to make decisions on planting, harvesting and water use. Sailors and fishermen need to know the latest conditions at sea. Aviators need to check the winds before they take to the skies.

All of this information is needed by citizens on a daily basis - so it's no wonder that the BOM's site manages to consistently reach more Australians each day than other government website juggernauts, such as the Australian Tax Office, Centrelink or Australia.gov.au.

But do they really leverage these visitors well?

At a second glance at the BOM homepage, there's a small area promoting the BOM's 100 year anniversary and a couple of links to allow people to learn more about meteorology.

There's also a small link at the bottom of the page (below the fold) to the Australian government locator service (AGLS) and links to the BOM's Department, to Australia.gov.au (but named 'Federal Government') and to the Prime Minister's website.

However there's no links to other government services that would be of use to the many sailors, farmers and aviators visiting the BOM's site.

This is the difference between the BOM and a movie star.

The movie star leverages their relationship with their fans to present them with appropriate products and services that may be of interest to them.

The BOM misses a major trick in joined-together government by not doing the same with services across the public sphere, and then using these connections to further increase its own star appeal and audience.

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eGovernment links

This is a great set of eGovernment links at Del.icio.us.

eGovernment resources

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