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Techcrunch has provided A Peak Inside Google’s Gmail Usability Lab.
It's an interesting look at how one of the most web-savvy companies in the world conducts usability testing.
It is not much more sophisticated than Centrelink's usability lab in Adelaide or Immigration's lab in Canberra.
Tuesday, June 24, 2008
Usability testing - doing it like Google | Tweet |
UK government principles for participation online - where's Australia's principles? | Tweet |
I've just found the UK civil service's Principles for participation online and are mighty impressed.
As a result I've slightly modified my profile, I'll also be promoting this in my office where I know we have at least several other bloggers and quite a bit of online engagement coming up.
In Australia, while we have an excellent Australian Public Service code of conduct, we do not have anything specific for the online channel.
This does raise the question - do we need a set of principles, or does The Code cover it already?
eGovernment progress in New Zealand | Tweet |
In Development has linked to A report on the progress of New Zealand e-government.
This is the first official report from the NZ government on egovernment since 2004.
From a quick look I'd say it is doing reasonably well. They've done a lot to understand what citizens need and address this in clear and simple paths through various government agencies.
There's some excellent success stories in the report and I'm looking forward to sitting down and reading it in depth, probably this weekend, after which I'll provide some highlights.
It is also very significant for me that the report was released via an official NZ government blog (being run as part of a six month trial) - there is a lot of commitment being demonstrated via this approach.
Monday, June 23, 2008
eGovernment via Twitter | Tweet |
It looks like in the US state governments are now actively using Twitter as a tool to get messages out into the public eye.
As mentioned by Static{fade} in eGov status updates via Twitter, a number of states are using it to make official announcements, distribute media releases and engage with stakeholders and citizens.
Given that McCain and Obama will tweet it out in Twitter debate (or at least some of their staff did), it's clear that social media is becoming a more and more useful channel for egovernment in the US.
I'll have to begin considering its use for promoting our media releases (as a first step).
Anyone else in Australian government considering Twitter?
Making government recruitment effective online | Tweet |
This post in Shifted HR reflects an area I have my eye on - Recruitment in the Australian Public Service
In Allison's words:
HR areas in APS agencies need to stop focusing on the process of recruitment and use technology to do this. They should be focusing their energy in supporting, educating and training line managers on recruitment strategy, attraction and candidate management.
Coming from the private sector I am used to organisations having effective online recruitment systems. These remove unnecessary manual steps in applying for jobs, managing applications, communicating with applicants and filtering job seekers by abilities.
I'd like to upgrade the systems at my agency when we can give it appropriate attention.
What has been your experience in rolling out systems to support the recruitment process at your organisation?
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