Tuesday, September 16, 2008

When too much public information is public

Related to my previous post, AZcentral reports that, Death notices removed from county Web site.

Privacy concerns and identity-theft fears prompted Maricopa County Recorder Helen Purcell to halt public viewing of death certificates on the agency's Web site.

"There is so much personal information on them: a mother's maiden name, what they died from," Purcell said, adding that her office has been fielding complaints for years about the office's practice of posting death-certificate images. The office quietly took them down last month.


These are legitimate concerns - there are situations when exposing publicly collected and held information in a more easy to access and harder to control manner is not to the public's benefit.

The question government continues to grapple with is where to draw this line.

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How public is public information?

Over in California a controversy over the level of public access to public information flared up where the The Bee newspaper in Sacremento published a searchable online database of public sector officials and their salaries.


The newspaper simply pulled publicly available information together into a single source - no information was assumed or obtained illegally.

This has led to storm of protest which the newspaper responded to in a From the Editor Special: Response to questions about state employee pay database.

Over time we're also likely to see more Australian public information also being matched in this way - the tools to do so are readily available today.

For instance, it would require minimal effort for a media outlet or individual to mash together and republish information from GOLD (Government On-Line Directory) with APS salary ranges drawn from agency careers pages - providing a fairly accurate picture of the salaries of senior public sector officials in Australia.

Pulling together names of public servants listed in Hansard reports, media releases, websites and from published event attendence lists or meeting minutes, could also be combined with White Pages details, salary figures and office locations to identify and locate many public workers. Add a Google search and you can discover sporting affiliations, past roles, comments made online and further information about individuals - particularly those with distinctive or unique names (such as myself).

Each of the pieces of information by itself doesn't breach privacy - so can matching them together create a breach?

If so, how do you prevent information matching - shut down the internet and close the public libraries?

I'll leave the last word to an article from Government Technology, Web 2.0 Challenges Notions of Public and Private Information;
...everything we know about records management is wrong. Sure, that's hyperbole, but Barton [Founder of Glassdoor, now publishing salary information on the web] isn't exaggerating when he claims, "People's appetite for this information ... is effectively infinite." Once again, the Internet will show us what happens when public records are actually public.

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Monday, September 15, 2008

The growth of e-health in Australia

Futuregov has an excellent article, An Australia quest for e-health discussing progress in the Australian e-health scene.

It is good to see that there is a clear understanding of the need for a national approach - tying states into one consistent system, rather than individually building separate systems in each state at additional cost.

In the geospatial area, WA and QLD have launched state-centric systems, with other states considering their own systems. This has taken place while AGIMO plans a national geospatial system within the AGOSP program. They share the same standards, however I'm not clear on whether they have shared technologies and costs.

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Tools for user experience design - card sorting

In the last few years I've witnessed the rise and rise of design and particularly usability/user experience design as a professional area.

In the mid-90s, when I was conducting wireframe-based user testing, observing user behaviour in applications and asking users which functionality was most important to them before building websites, there was low awareness in Australia of the value of usability and correspondingly few people working specifically in the area.

Today, alongside the increase in the number of usability consultants we've seen the arrival of online tools that assist web teams in conducting their own testing. 


I'm going to do a series of posts on different topics in the area over the next few weeks.

For now, here's information on card sorting that your web team might find useful.

Card sorting

What is it
Card sorting is an approach that assists web professionals and information architects understand how their audiences group concepts, topics or items - people's 'mental model' of information.

This helps them build a structures that assist their audiences in finding what they are looking for when navigating information, websites and applications. 
It also identifies complex areas needing more work. This includes where there are significant differences in understanding terms or in the relationship between items.

It is one of the easiest and cheapest design processes to use, can provide or validate key insights early in projects (before design work takes place) and can be quite fun for participants.

How is it used
Traditionally card sorts are conducted using cards (or sticky notes) in a physical space. 

Tools and resources
Card sorting is well documented online.
There are now ways to conduct card sorting online, through tools such as:

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Saturday, September 13, 2008

Australian Human Rights Commission prepared to name and shame government publishers failing online accessibility

On Friday the Disability Discrimination Commissioner, Graeme Innes, at the Australian Human Rights Commission released a media statement, Climate change secretariat excludes people with disabilities, indicating the Commmision was prepared to 'out' government publishers who did not meet Australia's mandatory accessibility requirements for online material.

“I recently said that, if things did not start to improve, the Australian Human Rights Commission would have to start naming government publishers that are not taking the effort to make their documents sufficiently accessible for people with disability,” said Commissioner Innes.


In recent weeks there have been several accessibility-related media stories in Australia which have helped emphasise the importance of accessibility, not simply as a tickbox for web design, but as a baseline requirement for government material - published online or in other forms.


In this particular case the Human Rights Commission was targeting a specific document released originally only in PDF format. All that was being requested was that it be also published in another format as well (such as HTML) to improve accessibility.


"The Garnaut Review Supplementary Draft Report, Targets and trajectories, was released a week ago, but many people with disabilities still can't access it because it is still only available in pdf format", said Commissioner Innes. "These sort of documents should be published in RTF or HTML as well as pdf so that they can be read by all Australians."

For the record, I had a quick look at the Garnet Climate Change Review website and most of their documents are available in HTML as well as PDF.


It is possible to make modern PDF documents accessible, using the accessibility features in Adobe Acrobat Professional 7 or later. This requires an understanding of the tool and some time for larger documents - a straight PDF conversion of such documents from another format (such as Microsoft Word) generally doesn't meet Australia's legislated accessibility requirements.



Why is achieving accessibility so hard?

Given that PDFs can be made accessible, why does accessibility seem so elusive?


In my experience, across both private and public sector, I've found that generally that the webmasters, content publishers, designers and developers have a clear understanding of their obligations under Australia's mandatory accessibility requirements. They also generally understand and have access to the processes required to achieve it - although sometimes funding and timeframes are very tight.


Outside the web area it is often a different story. Generally most people across the rest of the organisation are less aware of the requirements. This can include document authors, communicators and senior executives.


There's no blame attached to this - accessibility isn't a large part of their jobs. These staff rely on the organisation's web specialists and graphic designers to tell them what they must do and assist them in meeting the requirements.


In fact this media release is a good tool to use in this education process.

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