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Last week Victoria released the full text of the Victorian State Government E-Government Landscape Scan, conducted in August this year.
The paper provides a review of the last six years of egovernment experience for the state, some of the challenges being faced in balancing the needs of citizens versus the needs of government and the different maturity levels of different agencies, with some key insights into how the state can improve performance into the future.
It's a great read for anyone involved in the egovernment area from state or federal levels.
Wednesday, November 05, 2008
Victoria releases egovernment landscape scan | Tweet |
Friday, October 31, 2008
Australia training Bangladesh government on eGovernment IT management | Tweet |
It's good to see Australia being an international leader in the egovernment space.
As reported in the Daily Star's Technews, the ANU's National Centre for Information Systems Research (NCISR) completed training 99 Bangladeshi key decision makers and officers in the strategy and management skills necessary to improve the effective use of ICT in public sector organisations.
This ten-day training was part of the eGovernment capacity building project, initiated by the Australian National University (ANU) under the AusAID's Public Sector Linkages Program (PSLP).
It focuses on supporting countries (particularly in the Asia-Pacific region) in building their strategic and operational capacity in the eGovernment area.
Thursday, October 30, 2008
Why do concerns about Flash persist? | Tweet |
For the last ten years I've been making use of Adobe Flash (formerly Macromedia Flash) within websites to provide rich content features and applications unattainable with HTML.
Unfortunately I still get asked the same questions about Flash, regarding accessibility, file size and how many users have the technology.
I'd like to put these to bed.
Flash is an accessible format (meets the W3C's requirements in the WCAG), usage is extremely high (over 95%) and file size for downloading is no longer an issue (Flash files are often smaller than equivalents, due to compression and effective streaming).
I've provided more detail in my full post below.
During the late 1990s and early 2000s there were valid concerns over how many people could access Flash files and whether their size would cause issues for dial-up users.
There were also accessibility concerns, which more often reflected the level of production values for Flash in Australia, rather than actual issues with the platform.
I've noticed that there are still many Flash 'doubters' about raising the same concerns as were raised ten years ago.
Fortunately there are some easy ways to put these concerns to rest.
Penetration rate - how many people have Flash?
Adobe representatives I have heard speaking at events regularly state that Flash penetration is greater than 97% in the western world - including countries such as Australia.
Ironically PDF penetration (also an Adobe created format) is slightly lower than this - so on that basis it would be better to provide content in Flash format rather than PDF.
Taking Adobe's self-promotion with a grain of salt, it is easy for organisations to check Flash penetration for their own website audience using their web reporting tools. Where their reporting doesn't provide this statistic, free web reporting tools such as Google Analytics do and can be easily and rapidly added to a site (via a small code block).
For example, for my agency's website, for the last month, Google Analytics tells me that 98.27% of website visitors had Flash installed (and 95% of visitors had Flash 9.0+ or later). This is even higher than that claimed by Adobe, and makes me very comfortable in advocating Flash use within it.
File size versus connection speed
It's also possible via web reporting to track the connection speed of website visitors. This will verify what percentage use broadband versus dial-up, and indicates what percentage are more capable of receiving larger files (250kb+).
This can be useful when validating the use of Flash, which appears to be larger than HTML pages (though often is smaller). However be careful when simply relying on a high broadband penetration rate to validate the use of Flash.
Often Flash is faster than HTML for delivering similar dynamic content. This is because of two reasons,
Due to straming even large Flash files do not take long to start running on the user's system, meaning that the raw file size is less important.
A recent experience we've had in our agency was in considering file sizes for internal elearning modules. In comparing the same module as a Flash file and as a DHTML (Dynamic HTML) file our experience was that the DHTML file was up to 10x as large in size - making Flash a far better option for sites with lower bandwidths.
There are also techniques to reduce the impact on users with slow internet connections, such as detecting the connection speed and running video at lower resolution or asking dial-up users to choose whether they want to wait for a Flash version or see a basic text page.
Flash accessibility
The simple answer for accessibility is that Flash is fully compliant with the W3C and US Government's Section 508 accessibility requirements. The Flash format is accessible.
However when developing in Flash, as when developing in HTML or PDF, the accessibility of the final product depends on the skill and experience of the developers.
Provided that it is clear in the business specification that the product must comply with appropriate accessibility requirements, and that the business can provide necessary alt text, transcripts, metadata, navigation alternatives, subtitles and details for a HTML equivalent - as would be required to make a DVD accessible - the Flash application will meet accessibility standards.
However if the business stakeholders and developers do not quality check the work - whether Flash, HTML, or PDF - it can fail accessibility requirements.
So in short, don't point a finger at Flash technology for accessibility issues, look to the business owner and developers.
In summary
There are still many negative myths around about Adobe's Flash technology - I'm not sure why.
However they are largely mistaken.
Flash is an extremely useful and versatile technology, with extremely high penetration and a very small footprint.
It is also fully accessible - provided your developers know how to use it effectively.
So if your agency is considering developing a multimedia application, a video (for online use) or another interactive tool, Flash is a format you should not discount quickly.
Wednesday, October 29, 2008
Google improves Analytics | Tweet |
Google has released into beta a set of major improvements to Google Analytics that will make it an even more robust web metrics tool.
Including advanced data segmentation, data visualisation using 'motion charts', improved adsense integration, a more advanced administration console and an API for enterprise integration, this is the largest upgrade of Google Analytics for some time - however it could be some time before the features become available to all accounts.
I use Google Analytics to track traffic for this blog and as a secondary reporting system for our agency's websites.
In general I've found Analytics reports on around 65-75% of the traffic captured in our agency's web logs, but provides easier and more accurate geographical segmentation of traffic as well as better conversion tracking than can be achieved without extensive customisation of our weblog reports.
I also use Analytics to provide 'backstop' reporting to identify issues with our primary reporting (such as logs being corrupted or not transferred to the reporting system). This is very handy for providing evidence that it is a technical issue, rather than a decline in traffic, responsible for sudden changes in visits reported by a web log system.
If you've never investigated Google Analytics I'd recommend considering it in a secondary role to your main agency web reporting system.
For content external to agency hosted sites, such as MySpace, Facebook, WordPress, Yahoo Groups or Blogger hosted sites, Google Analytics could be considered as an option for a primary reporting system.
Tuesday, October 28, 2008
Simple guide to understanding phishing | Tweet |
Like many organisations, my agency warns our customers about the threat of phishing - where criminals use emails and/or websites to attempt to dupe people into providing personal information or account information to a fake website.
Commoncraft has released a 'Plain English' video, which provides a visual way of communicating phishing to people and helping them understand the risks.
It's an approach that, by reducing the word count and adding visual and audio dimensions to the communication, can be much easier to absorb and understand.
Given that video is easy and cost-effective to deliver online - and that it is easy to include text equivalents for those unable or unwilling to view video - it is well worth considering this approach, when appropriate, to better inform customers.
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