Wednesday, October 24, 2012

Free our data - a great presentation from Pia Waugh

Open Data advocate Pia Waugh spoke recently on the topic of freeing government data at Ignite Sydney 9 (an event where speakers get five minutes and 20 slides to say their piece).

It provides a strong view as to why governments need to open up data to the community and is definitely worth viewing and sharing.

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Tuesday, October 23, 2012

Avoiding reinventing the wheel - an emerging case study

One of my pet hates is when government agencies re-invent the wheel.

It often starts when politicians announces they're going to do or launch something and agencies are then  tasked with making it actually happen.

If that agency isn't already connected into what other agencies are doing, doesn't conduct some research, or simply doesn't play well with others,  they often build a solution from scratch - ignoring the great work done elsewhere and potentially not learning from the challenges others have successfully (or not) overcome.

This leads to unnecessary waste. Extra costs, repeated mistakes and even community confusion when they could have delivered a better, faster and cheaper outcome by leveraging the work of others - standing on the shoulders of giants, so to speak.

A case in point that has just come to my attention is around the latest media announcement from the Australian Government regarding Implementation of a national foreign ownership register for agricultural land.

This register, as tweeted by the Prime Minister, is a useful and valuable development and will cut through the misinformation that is often spread by the media, lobbyists and involved parties about how Australia is 'selling the farm', when in reality (according to the release) only 5% of our agricultural land is majority owned by foreign interests and this has barely changed in thirty years.

At this stage the approach for providing this register is not yet decided, with stakeholder engagement to take place (some public engagement on what the community would like to see would be beneficial as well to ensure the register serves the purpose) and much planning and deciding around which data is available, how much is commercially sensitive or presents privacy challenges.

This is a great opportunity for the agencies involved to leverage off the great work already done in government to provide a platform for storing and reusing data and another platform for geographic data visualisation.

These sites are data.gov.au, the government's central directory of open data; and myregion.gov.au, the government's main site for presenting geographic data by Australian region (which I personally was involved in implementing).

Using these two sites the data from the registry can be made available to third parties to come up with their own visualisations and insights, mashing it with other data, as well as providing a standard visualisation using myregion's maps for people without the skills to turn online data into visual information.

Wherever cost-effective, governments should seek to reuse and extend existing web platforms rather than build new ones

Of course there may be other considerations for this register that require an additional front-end or context. However I am hopeful that the agencies involved will collaborate to leverage existing investments rather than replicate them.

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Monday, October 22, 2012

Scaling Edges - how does it apply to government innovation?

Deloitte recently released a paper entitled ‘Scaling Edges – A pragmatic pathway to board internal change’, which provided strategies on how organisations in the private sector could best achieve innovation at the institutional level.

The paper promotes the following approach:
  • Focus on the edges rather than the core functioning of an organisation
  • Identify projects which align with external forces to achieve significant and sustainable change  
  • Leverage external resources rather than internal support
  • Circumvent organisational scrutiny and resistance that change initiatives commonly face 
A representative from the Victorian Department of Justice is on a three month VPS Innovation Transfer working with Deloittes' Centre for the Edge and is exploring how principles identified in Scaling Edges might apply in a government context.

As part of the research, there's a survey available for public servants to complete to give their views regarding the context.

If you'd like to complete the survey go to: https://www.deloittedtermine.com/SPSSMR/ImageCache/ImageCache.aspx?project=DELAUSCLEDG04L&file=default.htm

For context, the paper can be found here: Scaling Edges

Or watch the three minute summary video below:

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Saturday, October 20, 2012

NSW government consulting on their social media policy for public sector staff

It's good to see that the NSW Government has taken the step to consult the community and public service regarding the social media policy and guidance it is planning to put in place for agencies.

The consultation, visible at http://haveyoursay.nsw.gov.au/socialmedia (which unfortunately only has comments from me right now) uses a forum-based approach to solicit comments.

I hope other Australian governments will take similar steps!

However more important than this specific consultation is the commitment behind it.

The NSW government has committed to adopt the principles of open government: transparency, participation, collaboration, and innovation through digital technologies.

They have committed to two actions under this related to social media:

  • Implement a whole of government policy that supports the use of social media for enhanced public engagement and service delivery 
  • Make reference guidelines available to agencies for public sector staff use of social media 

Finally they have committed to a move to greater public consultation on policy development.

Of course the devil is in the details - how these are implemented and whether the culture of the NSW public service is sufficiently supported and empowered to make the shift to a 2.0 public service.


FYI: my two comments were as follows - just in case they are useful to other agencies and governments (though need to be read in context of the consultations:

Have your say on the draft guidelines for agencies

None of this actually mandates or prompts agencies to provide effective guidance, training and support to staff. 
I advise mandating that all agencies:
1) Have a social media policy that aims to define how the agency will use social media in the course of its activities and make it clear to staff that social media engagement is encouraged and supported within the agency's context.
2) Provide guidance to staff regarding how they maintain a separation between their individual, professional and official positions in social media (such as disclaimers on personal/professional accounts where appropriate "All opinions mine.")
3) Provide guidance and support on appropriate conduct online and build awareness of applicable laws around defamation, abuse, etc
4) Integrate social media training into the workplans for all staff and specifically within induction processes to ensure that staff are equipped to engage online in a safe and professional manner and, where staff do not engage via social media, they are equipped to accurately identify and mitigate risks the agency may face through external social media conversations and the agency's engagement through social media
5) Conduct specific training for senior management, including hands-on experience using key social media channels, to ensure they are able to effectively govern and support the social media activities of the agency.

Have your say on the draft guidelines for public sector staff

The statement 'Respect privacy and confidentiality and only publish information that is or is approved to be in the public domain.' is extremely awkward and I'm not sure what it means. 
Taken in two pieces it state: 'Respect privacy and confidentiality and only publish information that is' and 'or is approved to be in the public domain.'' - the first part reads contrary to the meaning I think you intend. 
Better reworded as: 'Respect privacy and confidentiality. Only publish information that is approved to be in the public domain.'

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Friday, October 19, 2012

National Audit Office invites the public to contribute to departmental audits

In what I believe is a global first, Australia's National Audit Office (ANAO) has launched a pilot program inviting members of the public to contribute to selected audits in progress, aimed at promoting closer citizen engagement in the audit process.

The system allows the public to provide contributions related to the efficient and effective implementation of government programs, policies, projects or activities—including whether the intended benefits are achieved.

Contributions can be provided via an online form, mail or in a document (MS Word or PDF) and will be kept confidential except for defined purposes (a legal requirement under sections 36 and 37 of the Auditor-General Act 1997).

This confidentiality may allow public servants - who often know a lot about how programs operate in practice - to contribute in ways that protect them from retribution in the office.

The pilot program will run until early 2013 and the ability to contribute is limited to certain audits (at least for now). However this is a great start and a huge step forward for one of our most important institutions.

The seven audits currently open for public contributions are listed in this page: http://www.anao.gov.au/Publications/Contribute-to-an-Audit-in-Progress

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