As reported in CRM Buyer, 25 percent of sites achieved a rating over 80 percent.
The feature constituents were least satisfied with was navigation (37 percent were satisfied), whilst 96 percent were satisfied with search functionality.
Commentators are expecting the upward trend to continue as a result of the ongoing US financial crisis.
This upward trend will likely continue, Freed [Larry Freed, president and CEO of ForeSee Results] said, if for no other reason than current budgetary constraints. With the U.S. government now committed to a US$700 billion financial rescue plan, money will be tight in all other categories. "E-government can deliver a huge payback because it is so much more efficient," he observed.
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