Thursday, November 06, 2008

Using egovernment to improve customer service

A useful article in outlines how egovernment has become a central plank in the UK government's drive to provide, Service, service, service: The new public sector mantra

The article looks at how the focus has shifted in the UK from the 2005 aim to get all services online to use the online medium positively to raise customer service outcomes.

"We have to accept that having all Government services online by [2005] is not as good as having better services online. The only reason we should be doing any of this is if we can deliver better services online."

That's an interesting thought when weighing up whether Australian government should be investing in placing more services online, or in improving the delivery of the services already available.

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