Posts
Comscore's media release last week indicated that Global Internet Audience Surpasses 1 billion Visitors, According to comScore.
While this is probably an understatement, as it only accounts for those aged 15+, the release highlighted the increasing diversity of internet users, with China very clearly in the top spot with 179,100,000 users, compared to the 2nd placed US's 163,300,000 users.
Australia didn't even make the top 15 list, with the Netherlands scraping in at 15th spot with 11,812,000 users.
It is immediately clear than people with English as their first language are a minority on the internet.
Looking at the top 15 countries, the only ones with English as an official language were the US, UK and Canada (which has French as well). These countries only accounted for 221,173,000 of a total 711,488,000 internet users.
Extending this out to the full 1 billion internet users, only around 31% of internet users are likely to have English as their first language.
This means that for internationally focused government websites there is an enormous need to consider two options:
Rewriting websites to use extremely simple language and navigation for people who have English as a second language (or even as their first!) This is possibly the greatest need for most government websites - speaking to someone at a party last week, although they lecture at an Australian university, English is their second language and some government-speak in websites does not make sense to them.
The other, and harder, option is to co-publish in other languages, such as (written) Chinese, Japanese, Spanish, German, French, Hindi, Russian, Korean and Italian (by rough order of prominence).
Yes there's a cost to both of these approaches. However are you willing to tell your Minister that your internationally focused website is only accessible to 31% of its prospective audience in its current form - and you're OK with that?
Fortunately our tourism industry has gotten this message, Australia's official (government) tourist entry point Australia.com.au is available in eight languages and with localised content for more than 18 countries.
But what about people seeking business ties in Australia, those wanting to register their IP, anyone with a need to understand local laws or to claim benefits?
Over in Europe it is common practice to publish government and commercial websites in multiple languages - they are part of a European community as well as a global one.
How connected is Australia to our global community? Perhaps the languages we use on our websites indicate that we're not as connected as we could be - and one can only wonder at the value of this lost economic activity to Australia.
This is a whole-of-government issue, so perhaps we need a whole-of-government solution. A central team that works with agencies on a prioritisation basis (by economic impact) to convert their material into other languages - centrally budgeted of course.
Or should we rely on the audience to seek their own translators - either machine-based online ones, their employees, friends and families (with potential limited english understanding) or even paid services?
Saturday, January 31, 2009
Do our internationally accessed government sites speak the right language? | Tweet |
Friday, January 30, 2009
UK to guarantee broadband access to all households | Tweet |
The UK has become the first country to take the step of placing broadband internet access on the same level as sewage, running water, electricity and a phone line as an essential utility service.
Foreshadowed in the Financial Times on 14 January, the Promise of universal UK broadband is detailed in the Digital Britain report.
It was announced by the UK Communications Minister, Lord Carter, who has previously stated that broadband was no longer seen as a
“niche service for the technologically keen”. “It is an enabling and transformatory service and therefore we have to look at how we universalise it,” he added.With details to be revealed later this year, the plan would involve both wired and wireless access and is designed to be completed by the 2012 London Olympics (about the same time as the UK will complete their switch to digital TV).
The 86 page interim Digital Britain report was released on 29 January, heralded with a media release
The report makes the case for universal broadband access in the first sentence of the foreword,
The digital information and communications sector is one of the sectors in the economy, alongside energy and financial services, upon which the whole of the economy rests.Also in the words of the report,
A successful Britain must be a Digital Britain.
The SMH has also reported the story in an article entitled, UK government unveils broadband-for-everyone plan.
Australia's current tender process gets a small mention on page 17 of the report.
Vision of the future - 35% of US Adults using online social networks - 75% of 18-24yr olds | Tweet |
The music industry has a maxim - most people prefer to buy and listen to the music they listened to in their late teens or early twenties.
Of course they still listen to, enjoy and buy other music, but at the end of the day the Beatles, BeeGees, ABBA, the Rolling Stones and other bands would not have the continuing strength of following they have today if those who were teens in the sixties and seventies didn't continue to love and pay for their music.
This imprinting also holds for internet usage. While people of all ages use the internet, commonly those over the age of 35 or 40 are termed 'digital immigrants', while younger people are termed 'digital natives'.
This reflects how the internet is placed in their world view. There's a simple way to check to see which of these groups you're likely to be,
When you need to find the phone number for a restauant do you first think of the yellow pages or Google?
When you are booking a holiday do you first think of a travel agent or an online booking site?
If the internet is central in your approach, you're likely a digital native (whatever your age).
This is very keenly visible in the ages of people using online social networks. PEW Research recently released a review of online Americans' use of social networks (PDF), which demonstrates the age differences discussed above.
Most importantly this provides Australian government with an early warning as to how it needs to change its engagement and communications to continue to be relevant.
So what is going on in the US?
PEW reports that,
Also very interesting was usage by income level. PEW reported that lower income earners were more likely to use these networks than higher income earners, as follows,
Perhaps more telling for government is what people are using these networks to do. When PEW asked, Do you use your online profile for..., the below were the results for adults,
So what does this mean for Australian government?
My research over the last twelve years of watching online trends closely indicates that Australians are much like Americans in their internet usage, but 18-24 months behind. Therefore if your agency needs to target people under the age of 35 then within the next 18 months it is likely that 60% or more of your customers/audience/clients/younger staff will be using social networks.
This gives Australian government 12-18 months to become proficient in effectively using these networks to engage with any and all of these audiences - for communication, consultation or employment.
That's a nice window to have - but it will pass quickly.
We need to begin now to align our communications and service delivery management with the mindset and skills required to deliver messages and engage audiences successfully through these channels.
We also need more agency experiments with social networks to build our practical expertise and IT skills.
The ATO seems to recognise this, with their e-Tax Facebook group.
While e-Tax isn't the most riveting subject for most of us, it's a tool with the potential to save both government and citizens significant time and money.
Facebook is the obvious place to find people who would choose to use an e-Tax package, and is full of people prepared to give their frank and fearless views on the current product, helping the ATO understand the improvements necessary to continue to broaden its appeal.
Canberra University is also actively using Facebook to seek new employees - quite a smart approach in my view, although I don't know how successful it has been.
So how is your agency planning to address the need to understand and adapt its communication and marketing to a mostly online audience?
What is it doing to build internal expertise in social networks and position itself to use these channels to reach audiences?
If instead you're waiting on the sidelines, what are you waiting for?
Of course they still listen to, enjoy and buy other music, but at the end of the day the Beatles, BeeGees, ABBA, the Rolling Stones and other bands would not have the continuing strength of following they have today if those who were teens in the sixties and seventies didn't continue to love and pay for their music.
This imprinting also holds for internet usage. While people of all ages use the internet, commonly those over the age of 35 or 40 are termed 'digital immigrants', while younger people are termed 'digital natives'.
This reflects how the internet is placed in their world view. There's a simple way to check to see which of these groups you're likely to be,
When you need to find the phone number for a restauant do you first think of the yellow pages or Google?
When you are booking a holiday do you first think of a travel agent or an online booking site?
If the internet is central in your approach, you're likely a digital native (whatever your age).
This is very keenly visible in the ages of people using online social networks. PEW Research recently released a review of online Americans' use of social networks (PDF), which demonstrates the age differences discussed above.
Most importantly this provides Australian government with an early warning as to how it needs to change its engagement and communications to continue to be relevant.
So what is going on in the US?
PEW reports that,
Young people are much more likely than older adults to use social networks.
- 75% of online adults 18-24 have a profile on a social network site
- 57% of online adults 25-34 have a profile on a social network
- 30% of online adults 35-44 have one
- 19% of online 45 to 54 year olds have a profile
- 10% of online 55 to 64 year olds have a profile
- 7% of online adults 65 and older have a profile
Also very interesting was usage by income level. PEW reported that lower income earners were more likely to use these networks than higher income earners, as follows,
The percentage of Americans in each demographic category who have a profile on a social media network,
Earns less than $30,000 - 45%
Earns $30,000 - $49,999 - 38%
Earns $50,000 - $74,999 - 30%
Earns $75,000+ - 31%
Perhaps more telling for government is what people are using these networks to do. When PEW asked, Do you use your online profile for..., the below were the results for adults,
- Stay in touch with friends - 89%
- Make plans with friends - 57%
- Make new friends - 49%
- Organize with others for an event, issue or cause - 43%
- Make new business or professional contacts - 28%
- Promote yourself or your work - 28%
- Flirt - 20%
So what does this mean for Australian government?
My research over the last twelve years of watching online trends closely indicates that Australians are much like Americans in their internet usage, but 18-24 months behind. Therefore if your agency needs to target people under the age of 35 then within the next 18 months it is likely that 60% or more of your customers/audience/clients/younger staff will be using social networks.
This gives Australian government 12-18 months to become proficient in effectively using these networks to engage with any and all of these audiences - for communication, consultation or employment.
That's a nice window to have - but it will pass quickly.
We need to begin now to align our communications and service delivery management with the mindset and skills required to deliver messages and engage audiences successfully through these channels.
We also need more agency experiments with social networks to build our practical expertise and IT skills.
The ATO seems to recognise this, with their e-Tax Facebook group.
While e-Tax isn't the most riveting subject for most of us, it's a tool with the potential to save both government and citizens significant time and money.
Facebook is the obvious place to find people who would choose to use an e-Tax package, and is full of people prepared to give their frank and fearless views on the current product, helping the ATO understand the improvements necessary to continue to broaden its appeal.
Canberra University is also actively using Facebook to seek new employees - quite a smart approach in my view, although I don't know how successful it has been.
So how is your agency planning to address the need to understand and adapt its communication and marketing to a mostly online audience?
What is it doing to build internal expertise in social networks and position itself to use these channels to reach audiences?
If instead you're waiting on the sidelines, what are you waiting for?
Thursday, January 29, 2009
OpenAustralia becomes first to provide the Australian Federal register of Senators' Interests online | Tweet |
While on the topic of OpenAustralia, on 5 January the site became the first website to make the (Federal) Register of Senators' Interests available online.
Quoting from OpenAustralia's news item, Read the Register of Senators' Interests here,
Today is a big milestone. We are the first website to make the Register of Senators' Interests available online. This important public document until now has only been available to the small number of people who were able to visit the office in Canberra where the documents are held. In the Register each Senator declares information of financial interests, stocks and shares held, gifts received over a certain value, and memberships of Clubs and Associations.
The site is also seeking access to a bulk scanner to help them make the register for the House of Representatives' Members publicly available online.
Contact them if you can help.
Gain an insight into the value of mash-ups - OpenAustralia podcast | Tweet |
Instantiate has posted an audio interview (MP3 podcast - 34Mb) with the founders of OpenAustralia, a non-partisan, website run by a group of volunteers site which aims to make it easy for people to keep tabs on their representatives in Australian Parliament.
The interview provides an insight into why volunteers establish this type of site, how Australians are using it and the value of supporting mash-ups of government data.
It also demonstrates how government departments (in this case the Department for Parliamentary Services) can positively and proactively work with community groups to support citizens (well done DPS!).
Wednesday, January 28, 2009
Australia's 2008 eGovernment Survey results released | Tweet |
It has taken me a little while to post about this report, as when I first saw the media release in my webfeed I mistakenly thought this was news about the previous survey.
However having finally caught up, thanks to the eGovernment Resource Centre, I'm pleased to see that the 2008 eGovernment survey shows the same trends as previous years of increasing internet usage by Australians and increasing online engagement with government.
It also bursts a few of the prevalent myths about internet users, such as all internet users being young and hip (ok so they are all hip, but some of them are also older).
Some of the key findings included,
- 79% of Australians use the internet, this decreases by age, with 94% of those 18-24 years old, 93% of those 25-34 years old, 90% of those 35-45 years old, 81% of those 45-54 years old, 74% of those 55-64 years old and only 44% of those over 65 years
- Nearly two-thirds of people had contacted government by internet at least once in the previous twelve months
- More than three in ten now use the internet for the majority (all or most) of their contact with government
- The internet has replaced contact in person as the most common way people had last made contact with government
- Those who use the internet to contact government have the highest levels of satisfaction followed closely by those who made contact in person. Those who used mail to contact government had the lowest levels of satisfaction.
- Over two-thirds of people use broadband at home
- More than four in five people use newer communication technologies at least monthly. The most common are email, SMS, news feeds, instant messaging, social networking sites and blogs
- most people can contact government online,
- more people are choosing online as their most preferred way to contact government, and
- those that contact government using the internet are more satisfied.
That's a great story to sell to senior public servants!
The full report is available for download from the Department of Finance as, Interacting with Government - Australians' use and satisfaction with e-government services—2008
The full report is available for download from the Department of Finance as, Interacting with Government - Australians' use and satisfaction with e-government services—2008
Don't put the 'how' ahead of the 'why' for egovernment | Tweet |
I've been engaged in an interesting discussion in GovLoop regarding the definition of Government 2.0 and Web 2.0.
Initiated by Jeffrey Levy, who managed the official blog of the EPA, the discussion is around the proposition that Gov't 2.0 is a set of ideals. Web 2.0 is a set of tools.
Jeffrey contends that,
Gov't 2.0 means reaching out in new ways to engage people in helping lead, create policy, etc. It's not linked to a particular technology. It will usually be accomplished using technology, but at its best, I think it'll mix up good old-fashioned things like town meetings with stuff like blogs, wikis, and webinars.
Web 2.0 is a set of tools that can help us get to gov't 2.0. But you can't just throw up a blog and claim success.
I largely agree with this view. To quote my comment in the discussion,
I'm reading Groundswell at the moment and the book very clearly makes a point that I sometimes struggle to communicate well to my government colleagues. Government 2.0 is about a way of doing business which includes increased transparency, pro-active engagement and am innovation-based culture (rather than a risk-adverse/blame avoidance culture).
Web 2.0 are some of the technologies that can be used to support the transition, but are not the transition itself.
Leaders in the political and public sector space need to model Government 2.0 attitudes and behaviours, then allow their agencies to come up with innovative ways to realise these behaviours - whatever the channel or technology being used.
Often social media evangalists get too far ahead of the market, focusing on cutting edge technologies which frankly scare political leaders and agency heads. Instead they need to focus on the goals of the organisations and the benefits of Government 2.0 attitudes and behaviours in achieving these goals - the 'why'. Once there is agreement on these the approaches (the 'how') can become part of the discussion.
Essentially we need the agreement of senior public sector managers on the 'why' of Government 2.0 before we can achieve agreement on the 'how'.
Therefore as communications and internet professionals, we need to communicate to senior management the benefits to our agencies of greater transparency, active listening, greater engagement and greater consultation with our citizens, customers and stakeholders.
Only after this has been agreed (and in Australian government I feel there isn't yet total agreement at senior public service levels) can we tackle the 'how' questions,
- How do we need to change our overall behaviours and processes?
- How do we need to change our approach to communications?
- How does the internet fit as a comms channel?
- Do we need to use Web 2.0 tools?
- Do we use open-source or publicly available software?
- Do we build our own tools?
What do you think?
Come join the discussion!
Subscribe to:
Posts (Atom)
