Thursday, April 05, 2012

Online Community Management survey launches for Australia and New Zealand

Complete the Community Manager survey
Quiip and Delib Australia have launched the first online community management survey for Australia and New Zealand.

The survey aims to help local organisations and individuals better understand the skills required to work in these professions, help uncover role challenges, training and support needs and the actual work and salaries that online community management and social media management professionals can expect.

The results of the survey will be presented at Swarm later this year and then released online as a free report.

The survey was inspired by The Community Roundtable's 2012 State of Community Management report, which drew from a largely US audience and asked a limited set of questions.

Tha Australian and New Zealand Community Management survey will be open for responses until 19 May.

For more information visit Quiip's site at

To complete the survey go to or click on the button above.

Note: I'm involved in the design and management and will be involved in the analysis and reporting for this survey. The goal is to provide information that organisations can use to design community management and social media management roles and to help identify the training and support individuals working in these professions require to be most effective.


  1. As someone who is trying to tackle how we train, hire and resource for major online community moderation and faciliation I think this survey is long overdue. Thank and can't wait to see the results!

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  3. Hi Craig,

    And congrats on getting a proper job:)
    Just one thing with this "survey", cause I see no proof of a long term community being built in ther space. By community I mean min. 10,000 readers who continue to swarm around a hub.

    There are only two in Oz which I know of. and

    The thing which makes them work is a "community team" and usually an international audience. It's never an individual manager. That's the prime problem in .gov; the silo mentality. You've only to look at the directory to see the prob = all the silos lined up in their splendid isolation. It's the same in the europa .eu space where they're stating to look at the "themes" of inquiry which silos might undertake together.

    So could you, while doing this survey, put a little emphasis on the "inter-institutional" collaborative approach, which judges success by the size of their community. I'd love to know that somewhere there's a little who runs a "whole-of-government" inquiry, based on a particular theme/subject, that doesn't come and go like Pia's excellent publicspheres. And keeps a proper record.

  4. You might be interested in the EC perspective about the skills and temperament required. This one is from an Aussie in Brussels.

    Not sure if Aussie Gov institutions are ready for change yet though.

    Although it's nice to the some Secretaries make an attempt to change things.

  5. Excellent point Simon. Will keep it in mind.


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