Friday, March 27, 2009

What are the best blog platforms for Australian government departments?

If your Department or agency is considering getting started in blogging it's worth considering the platforms that others in government are using to meet their needs.

Looking across the Australian government, there are now at least several different platforms used to deliver successful blogs.

For example the ABS's Statistically speaking blog uses Blogger (as I do for my blog), a free service from Google, whereas DEEWR's Training.gov.au project blog, the Austrade blog, the Australian War Memorial's blog, the Victorian Public Service Continual Improvement Network and the Sydney Observatory blog use Wordpress, also available for free, or in a paid version.

A couple of others I can't determine the system used - if anyone can tell me which system their blogs are using I'd appreciate it (including Defence, DBCDE and Mosman Library).

Considering the platforms I can identify, there's some clear benefits for agencies and for their audiences,

  • The platforms are familiar - they are in common use across the internet (therefore offer familiar controls and functions)
  • They are simple for government business areas to set-up and operate with little or no ICT involvement required
  • They are hosted through third parties, rather than requiring government investments in infrastructure and bandwidth
  • They provide the capacity to plug in RSS, photos, videos, analytics and various other tools quickly and easily - again with little or no ICT overhead

  • They offer configurable moderation of comments
  • They support single or multiple-author capabilities


In my view these are all useful in getting government blogs up and running quickly with a minimum of cost or stress. They also allow the primary focus of blogging activity to be on managing content and responses rather than on managing technology and development.

If you are looking further afield at the options for blogs, Elance has published a good article covering some of the most common blogging platforms, appropriately titled The Best Technology Platforms for Bloggers.

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US government opens social media flood gates - legal deal signed to use sites

The US government might have become one of the most active public administrations using blogging, Twitter, Facebook and other online 'social' mediums, but until now there have been legal issues over how and whether Federal agencies could legally use these tools.

However, after nine months of negotiations and discussion, the GSA has now signed an agreement with four video-sharing and social networking sites permitting their use by Federal authorities. Agreements with another two sites are in progress, and I am sure more will come.

Seventeen Federal Agencies have already signed, or are in the process of signing up via GSA's template, opening the floodgates to a significant leap in US government use of online channels.

Reported in Nextgov, GSA signs deals for agencies to use social networking sites, these agreements are a watershed for US public sector internet use.

The four sites with agreements, structured as Memorandums of Understanding, are Flickr, Vimeo, blip.tv and YouTube. GSA is negotiating with Facebook and MySpace.

Federal agencies are also beginning to create new roles to meet the President's new transparency directive and integrate use of online communications and engagement channels within their mix,

Most agencies will appoint directors of new media to determine how they can use social networking tools to meet mission goals and comply with President Obama's open government directive, said Sheila Campbell, team leader of Web best practices for the government portal USA.gov and co-chair of the Federal Web Managers Council.

The directive will instruct agencies to make their operations more transparent and to create a process that asks the public to submit opinions on policy issues and enable collaboration with organizations in the public and private sectors.

"Agencies that already have a business case to use these tools will have the legal footing to do so," Campbell said. Tools should be used strategically, she added, "not just for the sake of using them, but to accomplish agency missions."

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Thursday, March 26, 2009

The Catch 22 of government online participation

Government often has a narrow path to walk when engaging online, some of the measures in place to protect the privacy and security of citizens and government officials can conflict with efforts to improve the transparency and openness of government processes.

Hence this article from the New York Times, Government 2.0 Meets Catch 22.

The article highlights some of the issues that US government officials must navigate and contend with when participating with online communities or even using the internet to research potential employees.

While the article doesn't present any real solutions for government, it does highlight that there can be the need for some government policies and legislation to be reconsidered to provide the appropriate balance between government's ability to engage online and to protect those it employs and serves.

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Wednesday, March 25, 2009

Are you ready for Internet Explorer 8 and Safari 4? - Overview of the web browser market

Does your organisation keep an eye on current browser standards and adoption rates?

If not it's worth surveying the market a few times each year to ensure that your web standards continue to align with market trends.

Below is a quick whip around the market, looking at the main browsers in use today.

Internet Explorer
Microsoft recently released the final version of Internet Explorer 8, with the expected range of features as demonstrated during the public beta.

It is still early days for the browser, however based on past experience it will experience rapid early adoption up to around 10-15% of the market, primarily offsetting Internet Explorer 7 rather than other browsers, then more slowly grow towards a larger market share over several years.

Most of the initial adoption will be by households - government customers - meaning that it is important to track usage and determine when your agency will begin supporting the browser. Fortunately this is the most standards compliant Microsoft browser in recent years, simplifying the task of supporting it alongside other modern web browsers.

I expect to see limited effect on Internet Explorer 6, which now has negligible and continually declining market share anyway. By my website reporting under 5% of Australian web users now use IE6. Wikipedia articles indicate (drawing from various reports) a similar trend, with IE6 in February 2009 accounting for only 18.85% of the 68% of computers using IE - making its overall share around 12% internationally.

IE6 is also very much a 9-5 web browser, used primarily in government agencies and libraries, which are more resistant to rapid software upgrades due to their security frameworks. Once government agencies move away from IE6 due to Microsoft withdrawing support for the browser I expect it will largely disappear, removing the need for many code hacks and saving significant development costs for organisations.

Most larger private companies are happily using Internet Explorer 7 and while they are likely to adopt Internet Explorer 8 at some point, they are more likely to follow a wait and see approach to ensure the product is stable and secure before upgrading.

In overall terms, IE is at its lowest market share since 2004, with only around 68-74% of internet users now using the browser. I do not see IE8 reversing this decline to any measurable extent and I am willing to predict that we could see IE's share declining into the sub 66% range by the end of 2009.

This would still leave IE the dominant web browser overall, however Firefox may have close to equivalent share with IE7, making it just as important.


Safari
Apple is getting closer to launching Safari 4, with a public beta now available for both Mac and PC.

The new version appears from my testing to be less of a jump for coders (therefore has less of an impact on business management of websites), with Safari 4 appearing to largely extend the features of the already very standards compliant Safari 3.

As Safari is still primarily regarding as a browser for the Mac, I expect Safari 4 will experience a fairly rapid growth replacing Safari 3, but will have very limited impacts on browser shares across non-Apple platforms.

As Apple continues to grow, particularly in the mobile space, there will be some growth from the current 4-8% market share (depending whose reports you believe), however it would take inroads on the PC front to see this browser grow significantly into the double digits range.


Firefox
Firefox is continuing to pick up market share from Internet Explorer, now holding 18-22% of the market according to reports featured in Wikipedia.

The browser continues to be highly standards friendly and has a huge groundswell of support despite a few intermittent speed bugs in several recent releases.

I predict that Firefox will reach 25% market share by the end of 2009, which could take it almost to parity with IE7 use by that time.

Ignore Firefox at your peril.


Chrome
Despite being lightening fast in running web-based applications, Google's new Chrome browser does not appear to be gaining significant uptake.

It currently sits at slightly over 1% of the market by most measures and in my view it has failed to capture the popular imagination.

I've spoken to a number of people who've said that Chrome just doesn't look familiar enough as a web browser, indicating to me that aesthetics may be more important than its super fast javascript engine.

Given that Google introduced this browser to encourage others to improve the speed of their engines (in order to run Google web applications faster and cut down speed differences with desktop applications), I don't think Google is worried about the take-up rate at this time.

The browser is on a rapid development curve, with around 30 incremental updates since release, but still doesn't support some key web features and doesn't render all sites correctly (I have troubles with managing my blog with it - ironic given I use a Google blog tool).

I expect that when (if) Google really wants to push adoption it will engage its marketing muscle to do so, then we might see rapid take-up, however this will most likely occur at the expense of Firefox and Opera before it impacts on IE.


Opera
I am beginning to feel that Opera is the 'nice guy' of the browser industry. In other words, it will finish last.

While the browser has had significant success on non-Apple mobile platforms, its overall browser market share remains around 0.7% and has been stable for most of the last year.

For whatever reason Opera hasn't managed to convince users that it has a unique selling proposition and given the competition across the browser market at present I don't see it coming up with anything new quickly enough to prevent others copying the feature and capitalising on the benefits.


What do I use?
Personally I use all of the browsers above, with Firefox my preferred browser for web surfing and Chrome for web-applications (such as Gmail and Google Docs). IE has a place as a secondary browser, but I rarely open Safari or Opera except when testing sites.

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A method to measure the level of government 2.0 in a government site - egovernment index

Andrew Krzmarzick has posted an interesting article on his Generation Shift blog regarding a method to measure the level of government 2.0 services included in a government site.

Developed by the Brookings Institute, the approach involves scoring agencies against a set of criteria and tracking them over time. The Institute has analysed over 1,500 US state and federal government sites against the criteria, providing a large sample for comparison purposes.

The Brookings Institute has produced a report on the topic, State and Federal Electronic Government in the United States, 2008 (PDF).

It is a very interesting read and might provide a useful benchmarking tool for Australian government agencies to measure their own sites.

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