Friday, June 19, 2009

Utah 2.0

The US state of Utah has been a very active implementer of government 2.0 initiatives for several years now, and is known as one of the most progressive early adopters (for government) in the space.

They recently released a new website which uses many web 2.0 features to improve the experience for uses and also aggregates many of the government 2.0 activities the state undertakes.

According to Federal Computer Week's article, Utah goes Web 2.0, the site includes,

the aggregation of 27 state blogs and more than 100 Twitter accounts, according to state officials.

The new site has geographical detection technology that estimates the location of visitors and displays relevant location specific information, including local meetings, government Web sites, school and library information, park information, and available online services, Utah officials said.

A data portal provides access to public data sets from local, state and federal government sources.


It also offers 24/7 live chat as well as many other web 2.0 features.

The new site is online at www.utah.govegov

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Thursday, June 18, 2009

Government 2.0 initiatives in Australia Part 2 (Public Sphere Camp series)

Following on from my post on Wednesday, below are some of the federal and non-government initiatives in the Government 2.0 space.

Federal

ABS CData
The Australian Bureau of Statistics is responsible for collecting and providing access to a large proportion of data collected by government in Australia.

Before the internet the reports produced by the ABS were available on paper, floppy disk or CD to help business and other government agencies understand and manage the changes occurring in Australia.

With the arrival of the internet the ABS took its data online, providing downloadable data tables as well as reports, initially at a cost but finally free.

Recently the ABS took the next few steps, introducing Creative Commons licensing to permit greater flexibility in the reuse of its data and launching the CData system, which allows individuals and organisations to delve deeper into the ABS's census data, creating and customising their own data tables for viewing online or free download.

The system is a large step towards totally automating machine readable government data and making it freely available for reuse. While only census data is available at present, it would not be an overwhelming challenge to expand the data sets over time, providing employment, economic activity, industry and other subsets.

Openly accessible machine-readable data is one of the most commonly cited government 2.0 characteristic as it supports government openness while stimulating innovation. The ABS's efforts are a giant step in supporting Australia in achieving these goals.

ABS BetaWorks
One of the hardest steps for any organisation to take is to expose some of its inner decision-making processes to external scrutiny. However that is what the ABS has done with BetaWorks.

ABS BetaWorks is a collaborative design site the ABS is now using to support the ongoing development of the ABS website. The site contains a selection of the projects the ABS is considering, or has underway, and encourages visitors to participate by providing their thoughts, suggestions and ideas for how the ABS could improve various website features.

While not fully collaborative - as you cannot hold conversations through the site in anything approaching real time - the comment approach helps the ABS build a better picture of how people use their site and would like to see features developed. This in turn helps the ABS better serve it's customers.


Non-government
Government 2.0 initiaitives are not limited to being created by governments. In many instances independent individuals and organisations are also creating online services that support the government 2.0 approach.

OpenAustralia
A particularly good example is the OpenAustralia site which replicates the Hansard record for Federal government in a much easier to read, search and comment format. This allows people to subscribe to receive email notices when a particular MP speaks or to make comments on specific debates for others to reflect on.

The site also includes the register of members' interests - which previously was only available on paper from a specific office in Canberra. Not many people had the inclination to travel to Canberra to view this list - or even knew how to access it - so placing it online has enormous utility for citizens who wish to know a little more about their parliamentary members.

The site, similar to the UK site it was based on, lowers the barriers for citizens to scrutinise parliamentary debates and increases their ability to learn about specific MPs, effectively raising the transparency in our democracy.

It also has been supportive in identifying inaccuracies in the official Hansard record, as noted in News.com.au's article Open Australia highlights parliamentary errors.

Open Forum
Open Forum is a platform for presenting information and discussions around political topics.

It supports a blog mechanism, used by many politicians, which provides a way for them to provide their thoughts and insights without the filter of the media. It also provides an online forum, or bulletin board, feature which allows community discussion on specific topics, such as on human rights.

By providing an independent venue for discussion outside of government control, Open Forum is an important site for enabling online democratic conversations across Australia.

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Wednesday, June 17, 2009

Europeans asking - what are the top things government should do in the next three years to transform public services?

The European Union is currently going through a process to decide on the content of a new egovernment declaration.

To support and facilitate this, an independent group has launched an open online brainstorm to solicit bottom-up feedback on what citizens believe should be done.

This is being facilitated through a site, Co-creating an open declaration on public services 2.0 and a uservoice suggestion market.

This type of consultation is extremely easy for an organisation or individuals to establish online and provides an opportunity to source feedback from non-traditional sources.

What will be interesting in the future is whether it will be the government concerned running such a consultation, or whether it will be run by independent parties and then attract media attention for what was left out by the government.

The only way to control or even influence these discussions is to become part of them, embracing the new tools available today.

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Government 2.0 initiatives in Australia Part 1 (Public Sphere Camp series)

Last week I posted about some of the Government 2.0 initiatives around the world.

This week I'm posting about some of the initiatives going on in Australia.

There are a number of government and non-government organisations who are very actively participating online and a great deal of experimentation going on. In fact while we're not the absolute leader in this area, we're certainly amongst the forerunners in many cases.

What I've done below is provide mini case studies of initiatives at various levels, linking to previous posts I've made on these initiatives.

I've split this into several posts in order to cover more ground.

Local government
Mosman municipal council
As the first Australian council to adopt Twitter as a communications channel, Mosman city council has been one of the ground-breakers in the social media space at local council level.

The council has taken a committed approach to online media, using blogs and online consultation techniques to supplement and inform 'heritage' citizen consultation approaches such as town hall meetings.

Hornsby Shire Council
Many local councils are beginning to very actively use online consultation as an approach to inform decision making. Hornsby Shire Council is one who has gone this route with the Hornsby Shire Housing Strategy consultation. This consultation has attracted over 1,100 comments and contains some very thoughtful discussion of how citizens would like to see the Shire shape itself into the future.

Future Melbourne
A second and even more comprehensive example is the Melbourne Citiy Council's Future Melbourne consultation, which has combined a wiki, discussion forums, video and other online tools to involve Melbournians in the future shape of their city.

State government
Queensland government's SharemyStory
Road tragedies affect many lives. Apart from the victims, who may be killed or permanently disabled, there is an impact on the families and friends of the victims, on onlookers and on the community.

As one approach to raise awareness of these impacts, support people in grieving and help the community and individuals recognise and take steps to minimise the risk of road tragedy the Queensland government launched the SharemyStory site where survivors, relatives and friends could publicly share their stories.

The site now contains over 1,000 stories submitted by people in memory of those killed or injured in road accidents and is a very powerful reminder of the pain and harm these accidents can cause.

The site also offers way to support specific stories and to share specific stories across social media sites. It also has a Twitter channel.

Appropriate provisions are in place to protect the privacy of individuals and where people do not wish to share their personal information there are approaches the site administrators can take.

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Tuesday, June 16, 2009

APS Values and Code of Conduct in practice guide updated to including blogging and social media

I'm not quite sure when these edits happened, but reading through the APS Values and Code of Conduct in practice last night I noticed that they have been updated to comprehensively include blogs and social media (particularly Section 15: APS employees as citizens).

If you've not read this recently, it is worth reviewing to see how online channels are now integrated within the code of practice for Australian federal public servants.

This extends the effect of Circular 2008/8: Interim protocols for online media participation.

Social media participation by public servants in Australia is slowly becoming an accepted part of the landscape.

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