Friday, June 22, 2012

Is this a world first? Australia's Bureau of Statistics #rickrolls its Twitter followers

Australia has been at the forefront of social media use by government agencies for a few years now (though don't tell them I said so or they might get complacent).

However I think this is possibly a world first.

The Australian Bureau of Statistics (ABS) yesterday released the first tranche of results from Australia's 2011 Census, to widespread interest - partially fuelled by their effective use of social media during the data collection process.

Today the ABS thanked Australians, via Twitter, for their support with the following message.

Thank you Australia for the great support for the Census. Please see here for a special gift from the 2011Census team

The thank you link went to a classic internet meme. The RickRoll.

As far as I know this is the first time any government agency, anywhere in the world has RickRolled it's citizens - although the Zombie Apocalypse has been featured several times, by the CDC and by Queensland Police.

I like governments with a sense of human - they feel more human, more connected and more relevant.

From the reaction on Twitter, others feel the same way.

In my view this is a brilliant step that cements the ABS's position as one of the most effective organisational users of Twitter.

They have successfully built and directed attention to the importance of statistics, supporting the census process, through their sensitive, factual and yet human use of the medium.


However I wonder if this show of humanity will be punished by those who wish to portray governments in a negative light, as monolithic, humourless, emotionless institutions.

If you make your money from criticising governments, you don't want them to seem too likeable or human.

Update
I've just been reminded on Twitter that the US government was actually the first to RickRoll its followers in July last year, as covered in this Washington Post article, Did the White House just rickroll its 2 million Twitter followers?

Still it leaves the ABS as an early adopter.

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What may a 2.0 organisation look like?

As the world changes, so must our institutions - particularly government, including government agencies.

Without getting into how hard or easy it is for government agencies to change (recognising there's a diversity of views), any change should, necessarily be for the better.

So how should they change? In which ways should they reinvent themselves to suite a changing nation?

The wrong changes could lead to massive costs and organisational failures, so identifying the right type of changes (as near as possible) is a necessary first step once an organisation has reached a point where it recognises and accepts it need to make changes.

Fortunately there's lots of people thinking about this around the world, and in the US, over the last six months, a group of 900 people, spearheaded by Jonathan Opp and Chris Grams and as a joint collaborative effort by the MIX, Saba, and the Enterprise 2.0 Conference, have conducted a Management 2.0 hackathon (inspired by software hackathons) to consider how management and organisations will need to adapt to survive and thrive in the 21st century.

Entitled The Management 2.0 Hackathon: Using the inspiration of the web to hack management, the process resulted in the blog post (linked) and the marvellous report embedded below.

The report is available for download under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 United States License.

I strongly recommend that you take a look at the report and consider circulating it to your senior leadership team. It may provoke new thinking and support your organisation's efforts to identify and implement the right changes to ensure your organisation remains relevant, influential and effective into the future.

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Thursday, June 21, 2012

It's Census (data) day!

Today at 11:30am the ABS releases the first tranche of the 2011 Census's data - including the core demographics.

How is this Gov 2.0 related? There's a number of ways.

First, this is the first time the majority of Census data will be released, from day one, under a Creative Commons license as open data for reuse. This means that statisticians and interested people (like myself) will be able to download and crunch a lot of the information to find out interesting stuff.

Second, this is the first time the Census release is being announced via social media - with the @2011Census account leading the way, and a number of people already Tweeting using the #2011Census hashtag.

Third, there's a lot of data in the Census that will inform Gov 2.0 efforts. Population demographics, media usage and other data is all useful in building business cases and uncovering opportunities to use new media more effectively.

Fourth, this is the first Census in Australia to have a significant proportion of the data collected online. While the ABS did use a pilot eCensus system for last Census, this time online was a primary collection network for household data.

Finally we're likely to see some very interesting apps, infographics and maps using Census data in ways that were never before possible. These will emerge from the ABS, from other agencies and from the community and commercial sector.

To give an idea of what might come out of this, below is an interesting pre-Census infographic created by McCrindle Research to show Australia's place in the world.

Australia at 23 Million: A mid-sized country but world beating growth infographic by McCrindle Research
McCrindle Research | Know the Times

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Paywalls for media providers mean government agencies need blogs and social media more

With the news this week that Fairfax is following News Ltd in introducing paywalls to their major metro online news mastheads, organisations need to think deeper about their social media strategy.

With a paywall strategy two things happen.

Firstly a large number of people stop using the paywalled websites. For example it's been reported in Wired's article, How The New York Times Paywall Is Working, that the New York Times, which has successfully increased online revenue using a paywall, has seen their visitors fall by more than 60% - and note that some (if not most) of their remaining visitors are not paying, therefore can only see a few articles each month.

That's with a two-tiered model, with some free content still available. If a single-tier model is used, such as by the London Times, visits can drop 90% or more.

Secondly, the reach of paywalled articles falls dramatically. Content behind paywalls cannot be easily shared via social media or email with people who do not pay for the content, reducing the 'readership' even more than the 'circulation'.

So regardless of whether paywalls work for the proprietor, raising their online revenue, they can gut readership and circulation - the reach that is important to media and PR professionals.


So let's consider the numbers based on the Sydney Morning Herald, for example.

As of their report for January - March 2012, as covered in Mumbrella, Fairfax reports that the Sydney Morning Herald receives 2,889,000 unique visitors per month and that they visit 158,656,000 pages - or an average of 55 pages per unique visitor.

Let's say that the Sydney Morning Herald introduces its paywall, on a two-tier model that allows people 20 free articles per month. Let's also assume that they are as successful as the New York Times and only shed 60% of their audience (note they're likely to shed more initially and 'win' some of it back over time, but we'll keep this simple).

Immediately we see a fall in unique visitors to 1,155,600. However page views drop far further than you'd expect as not all their remaining visitors will pay. So assuming that 50% of their remaining visitors pay and maintain a 55 page average, while the others only view 20 pages per month (the unpaid maximum), page views drop to 43,287,200 per month.

That's about a quarter of the pageviews before the paywall was introduced.

(Of course, if the fall in unique users is much greater, as may particularly be the case in the short term and was the case for the New York Times, these numbers could be much worse.)


Now assume this is happening, as planned, across Fairfax's Sydney Morning Herald, The Age and the Canberra Times, as well as across The Australian and News Ltd's other state-based mastheads.

Essentially all of Australia's major online metro news publications.

And what happens?

Suddenly all those media releases crafted and distributed to mainstream media are reaching a small fraction of the audience they reached in the pre-paywall days.

Your media release, which you could reliably claim to a Minister's office was reaching a large number of Australians, is no longer as effective by a long, long, long way.

Equally your advertising in 'mainstream' online news outlets reaches a lot less people. Hopefully this will reduce the cost as well - although historically as traditional media audiences have shrunk, advertising costs have grown.

So what should government agencies do to preserve their reach in a media landscape where the majority of Australians have abandoned traditional media in favour of free, but more niche, news sites?

Extend their social media presence and their own media channels (such as blogs) of course.


While paywalls may help traditional media players better monetise their online mastheads, they will not help organisations that need reach.

As a government agency, if you have information you MUST get out to Australians, the introduction of paywalls means you will need alternatives to traditional media channels for distribution.

So it's worth ensuring now that you have the skills, experience, procedures and governance in place to switch to a social media focused information distribution strategy to ensure that you preserve your reach while traditional media battens down their hatches to preserve their revenues.

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Wednesday, June 20, 2012

"Read all about it" - Get your daily dose of political news from Aussie Federal politicians on Twitter

Following on from mapping all Australian Politicians using Twitter (which has unfortunately declined by two with Senators Bob Brown and Nick Sherry retiring), I've created online "newspapers" based on key groupings, so it is possible to get a daily dose of what Australia's Federal Politicians on Twitter are talking about.

To view them go to the appropriate link below:

Australian Federal Politicians
A daily round-up of tweets from all of Australia's Federal Politicians on Twitter
http://paper.li/eGovAUPollies/1340170628

Australian Senate News
A daily round-up of tweets from all of Australia's Federal Senators on Twitter
http://paper.li/eGovAUPollies/1340170870

Australian Reps News
A daily round-up of tweets from all of Australia's House of Representatives Members on Twitter
http://paper.li/eGovAUPollies/1340170945

Australian Labor Politicians
A daily round-up of tweets from all of Australia's Federal Labor Politicians on Twitter
http://paper.li/eGovAUPollies/1340170696

Australian Coalition Politicians
A daily round-up of tweets from all of Australia's Federal Coalition (Liberal and National) Politicians on Twitter
http://paper.li/eGovAUPollies/1340170821

Australian Greens Politicians
A daily round-up of tweets from all of Australia's Federal Greens Politicians on Twitter
http://paper.li/eGovAUPollies/1340171115

Australian Independent Politicians
A daily round-up of tweets from all of Australia's Federal Independent Politicians on Twitter
http://paper.li/eGovAUPollies/1340171744

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