Friday, September 14, 2012

Can foreign digital gatekeepers unduly influence democracy?

One of the perils of the digital age, as traditional media goes digital or goes downhill and more and more people rely on the internet for their daily news, is that countries such as Australia are losing 'editorial' control over what news is promoted as the 'top stories' each day or what links appear at the top of search results.

Most of Australia's most trafficked websites are not Australian-owned and run. Some do not even have a legal entity or physical presence in the country, making it extremely difficult for Australian interests to get any kind of traction in decision-making processes or ensure that Australian values and perspectives are reflected.

Even more worrying, we've already begun to see digital 'gatekeepers' - the largest and most influential websites - begin to impose conditions which may distort elections or inappropriately influence democratic processes.

Let me give you an example. You're probably aware that Google is the most trafficked website in Australia, followed by Facebook. In fact for the week of 8 September 2012, Experian Hitwise reported that Google Australia received 149.5 million visits from Australians, and Facebook received 96.8 million visits. These were followed by Youtube at 47 million, Windows Live Mail at 23 million and Google.com which received 21.7 million Australian visits.

The top locally operated website, NineMSN received only 20 million visits. Yahoo7 received only 11 million visits from Australians.

In fact, if you add Google's top 10 sites (218.2 million visits) and Facebook, the total visits these two organisations receive from Australians, each week, is about 315 million. That's ten times the combined weekly traffic of NineMSN and Yahoo7 at 31 million.

With that level of traffic, being refused the right to advertise in Google or Facebook could have serious repercussions for a brand. In some cases it could destroy companies.

So what could it do to democracy?

What would happen if Google and/or Facebook decided, for whatever reason, to reject all the advertising from a particular political party in Australia, banning ads for that party in their sites during an election?


Well, actually, we don't need to speculate about this scenario. It's already happened.

Some of you might be aware that during the last Commonwealth election that Google refused to run any advertising for one of Australia's legal political parties - the Sex Party.

Following this, Google again refused to run any Sex Party ads during the recent Victorian byelection.

Facebook joined in by rejecting Sex Party ads during the recent Sydney City Council election.

Now whether you support or oppose the Sex Party's views, they are a legitimate Australian political party and field legitimate candidates in elections. However both Facebook and Google decided, citing different reasons, that they would not accept any advertising from the Sex Party during election campaigns.

Facebook said its reason was that the Sex Party was "promoting adult products or services".

Google claimed that the Sex Party was being deceptive by having a "donate" button on its site which "breached its rules which prevent solicitation of donations by a website that did not display tax exempt status.". 

When it was pointed out that the Greens, Family First and Labor all did the same thing, Google stuck to their guns. Even when the Sex Party adjusted their site's content to include the tax exempt status, Google continued to refuse to run ads - contrary to their own policies. Only when the Sex Party went to the media did Google relent, on the eve of the election when the opportunity to influence votes had been lost.

In this case the party was a minor one and potentially the events didn't change the outcome, although the Sex Party has taken Google to court over the matter alleging unlawful interference in the election.

This example highlight a risk democracy is facing. 

When 'media' providers control such a large chunk of the online market, when these are domiciled overseas in state that wish to influence Australian politics, and when they can thumb their noses at local concerns without significant legal or financial cost, democracy has a problem.

It doesn't have to be a full-out blocking of ads or comments - as happened in the example above. Instead it could be more subtle techniques. 

Such as placing ads lower down on the page than their competing parties, thereby reducing the probability of a click, it could involve adjusting search results to keep certain ideas at the top, or the bottom. It could even involve 'reporting errors' which would convince people that they'd received the impressions they'd paid for when they hadn't.

There's many other subtle ways to influence behaviour online, and you can be assured that companies like Google and Facebook have built a strong understanding of how to do this. It is their bread and butter and they are testing, trialling and learning more all the time.

So can digital gatekeepers unduly influence the outcomes of democracy processes? 

I think yes. And, intentionally or not, the big players have already demonstrated that they are capable of taking this step. 

But maybe not quite yet, while nations still have robust national media and competing theatres for ideas.

In the future we are likely to see the balance of power unfold in new ways, and learn through practice whether democracy will survive technology intact, enhanced or destroyed.

However it is already clear that democracy will not survive unchanged.

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Thursday, September 06, 2012

RightClick 2012 round-up

I attended and keynoted RightClick 2012 yesterday in Perth and wanted to share my notes, which I presented as a round-up at the event, as well as my presentation.

It was a good event, with an excellent turn-out of WA public servants. From the feedback I overheard, the attendees were pretty happy with the event.

After giving my presentation on Shiny New Toys (why humans love them and what this means for rational decision-making), I took notes on the other presentations - as well as tweeting some of the highlights, as did others via the hashtag #rightclick.

Below my presentation is a copy of my notes....



Notes from the event
As the keynote speaker I started by telling the audience that humans weren't naturally rational thinkers - which might not have been the best way to open an event!

However I also explained how we can use processes to recognise and compensate for the risk of impulsive or otherwise non-rational decisions, employing methodologies such as POST (People, Objectives, Strategy, Technology) from Forrester Research.

In the next presentation, Tracey from Australia Post told us that we already have enough technology to last a lifetime. The question is - how do we use it in more meaningful ways?

She talked about Australia Post's 'Launch and Learn' process, where they don't spend excessive time on complex business plans, launch fast, iterate quickly and kill solutions where they don't resonate with customers, rather than allowing them to live on, draining resources.

Brady, also from Australia Post, then told the audience that they are now thinking screens, not platforms such as 'web' or 'mobile'.


He talked about the huge cost-efficiencies of online, how Australia Post was able to handle 50 million online contacts with an investment of less than $1 in staff, whereas their contact centre costs $50 million to service 5 million contacts.


Brady also talked about how agencies need to unleash the social media talent already within them, hiring where necessary to buttress skills and capabilities and get senior buy-in, the higher the better!

Next, Meg from Archives in State Records talked about her role and the challenges facing archivists in taking 25 year old records and preserving them for ever in accessible formats.

She explained the importance of archives, and how data from them had been used to prevent a man from being deported (through finding his primary school records) and where data was not provided to archives it cost a great deal more for an infrastructure project, which had to dig up the building to find the power conduits when there was no record of their location.

She reminded agencies that it was their responsibility to keep their data for the 25 years before it was handed to Archives, and that metadata was important, particularly for digital information that it is difficult to see inside.

Meg told the audience that it is possible, and not to painful, to archive social media channels - with Archives WA using backupify, downloading and storing the data every week.

David from Ernst and Young then challenged the audience to think BIG - about big data.

He said it can inform and support government policy and service delivery.

David outlined how we need to rethink how we collect, store and analyse big data, and said that while humans had created 2.75 zetabytes of data in our history up until now, we were likely to double this in the next two years.

Next Peter from the State Library brought the audience back into the physical world - at least most of the way - with 'books and bytes'. He detailed how people want access NOW and how while the library was attracting 1.5 million visitors each year through the door, it was receiving a million online, and was almost as much a virtual organisation as a 'bricks and mortar' one.

Peter discussed the YES Enquiry system, which is capturing customer questions and staff responses, allowing them to be reused and to keep answers consistent over time.

He advised the audience to let staff use the technology early, so they are familiar with it, and reminded that it was critical to train staff on new systems BEFORE they went live so that they could help customers effectively. Otherwise customers might lose faith in staff and the organisation, and staff would themselves feel disempowered and demotivated.

Peter recommended that all systems be built with a feedback system, so your customers can comment and help you improve over time. Peter also discussed how the library was now in competition globally against other libraries, however that digital was their future.

Finally, Colin Murphy, the WA Auditor-General, reported on the latest round of testing of WA agency firewalls. He said that agencies had hardened their outer firewalls, but haven't done much work to address internal defensive layers.

He recommended more risk management, appropriate configuration and testing and regular software updates.

Colin said that they've flagged the cloud for future reviews and reminded the audience that they need to be mindful of security frameworks to use it well.

Colin also said that he was hopeful that agencies were now on an upwards trend regarding the security of their systems, with more than half above the 'red line' used to test security.

He recommended that agencies don't shy away from 'Shiny New Things' where they offered value for organisations, but that instead they ensure that they understand the risks and implications for security and take appropriate mitigations as required.

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Monday, September 03, 2012

Public Sector Design - Design & Thinking Screening

Heard about design and design thinking but not sure what it is or what it has to do with the work of the public service?

Interested in design but want to know more? Want to meet others interested in design in the public sector?

I've just learnt about a great upcoming event that is being hosted by the Australian Centre for Excellence in Public Sector Design and the Department of Education, Employment and Workplace Relations.

It's the screening of a new film about design - 'Design & Thinking' - to be held on 20 September from 5:15pm and followed by drinks and nibblies.

To learn more go to: http://publicsectordesign.eventbrite.com.au/

About the film

"Design Thinking was applied as a term and methodology by a design firm in 2008.

It was received as a tool to solve every problem, from daily life decisions to business challenges to world hunger problems.

Attention and debates followed; some insisted on design education in all K-12 schools, some declared it is just marketing tool for that firm, some hoped it would turn his company into Apple. Some said it's nothing new, just a new packaging of how creative people do things.

How do we fully engage organizations to think about the changing landscape of business, culture and society? Inspired by design thinking, this documentary grabs businessman, designers, social change-makers and unlikely individuals to portray what they have in common when facing this ambiguous 21st century.

What is design thinking?
How is it applied in business models?
How are people changing the world with their own creative minds?

It is a call to the conventional minds to change and collaborate."

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Thursday, August 30, 2012

Australia's first 3rd Generation open data site - from the ACT

The ACT government today announced the soft-launch of their new open data site,  dataACT, through their equally new  Government Information Office blog.

In my view this is now the best government open data site in Australia.

What makes it the best?
  • Data is available in a range of common reusable formats - from JSON and RDF through RSS and XML - as well as CSV and XLS for spreadsheet users.
  • Visualisation tools are built into the site, so data is not only useful to data scientists and programmers, but to the broader public who can chart and map it without having to leave the site.
  • The built-in embed tool allows people to take the data and rapidly include it in their own site without any programming knowledge.
  • Users can reorder the columns and filter the information in the site - again without having to export it first, and
  • discussions are built into every dataset by default.
It follows a 'generational' path for open data I've been talking about for awhile.

Most open data sites start as random collections of whatever data that agencies feel they can release as a 'quick win', to meet a government openness directive. They then progressing through more structured sites with rigour and organisation, but still only data, through to data and visualisation sites which support broader usage by the general community and finally into what I term 'data community sites', which become collaborative efforts with citizens.

In my view dataACT has skipped straight to a 3rd Generation data site at a time when other governments across Australia are struggling with 1st or 2nd Generation sites.

Well done ACT!

Now who will be the first government in Australia to get to a 4th Generation site!

Read on for my view of the generations of open data sites:

1st Generation: Data index

  • Contains or links to 'random' datasets, being those that agencies can release publicly quickly. 
  • Data is released in whatever format the data was held in (PDF, CSV, etc) and is not reformatted to web standards (JSON, RDF, etc).
  • Some datasets are released under custom or restrictive licenses.
  • Limited or no ability to discuss or rate datasets
  • Ability to 'request datasets', but with no response process or common workflow

2nd Generation:  Structured data index

  • Some thought regarding selective datasets, but largely 'random'
  • More standardisation of data formats to be reusable online
  • More standardisation of data licenses to permit consistent reuse
  • Tagging and commenting supported (as in a blog for the site), with limited interaction by site management
  • Workflows introduced for dataset requests, with agencies required to respond as to when they will release, or why they will not release, data
  • Ability to list websites, services and mobile apps created using data

3rd Generation: Standardised data index

  • Standardisation of data formats with at least manual conversion of data between common standard formats 
  • Standardisation of data licenses to permit consistent reuse
  • Tagging and commenting supported, with active interaction by site management
  • Data request workflows largely automated and integrated with FOI processes
  • Ability to filter, sort and visualise data within the site to broaden usage to non-technical citizens
  • Ability to embed data and visualisations from site in other sites
  • Ability to list, rate and comment on websites, services and mobile apps created using data

4th Generation: Data community

  • Strategic co-ordinated release of data by agencies to provide segment-specific data pictures of specific topics or locations
  • Standardisation of data formats with automatic conversion of data between common standard formats
  • Standardised data licenses
  • Tagging, commenting and data rating supported, with active interaction by site management and data holding agencies
  • Data request workflows fully automated and integrated with FOI processes with transparent workflows in the site showing what stage the data release is up to - (data requested, communicated to agency, considered by agency, approved for release, being cleaned/formatted, legal clearances checked, released/refused release)
  • Support for data correction and conversion by the public
  • Support for upload of citizen and private enterprise datasets
  • Ability to filter, sort and visualise data, including mashing up discrete datasets within the site to broaden usage to non-technical citizens
  • Ability to request data visualisations as a data request
  • Supports collaboration between hackers to co-develop websites, services and mobile apps using data
  • Integrates the capability to run hack events - potentially on a more frequent basis (form/enter teams/submit hack proposals/submit hacks/public and internal voting/Winner promotion)

    5th Generation: Integrated data platform

    • A common platform for all national, state and local data, with the capabilities for each jurisdiction to make use of all Generation 4 features.
    • Integrated mapping environment for all levels of government, enabled with all available open data.

      Read full post...

      Wednesday, August 29, 2012

      Register now for the next Canberra Gov 2.0 free lunchtime event - 19 September 2012

      It's time to register for the next (free) Government 2.0 lunchtime event in Canberra - this time featuring Matthew Gordon from OurSay.org and Gina Beschorner from the Department of Human Services.

      Matthew will be talking aboutOurSay’s approach to public engagement in government and business decision making, drawing upon experiences holding forums with government agencies, political candidates, local government, media corporations and industry.

      Gina will be providing a view on how DHS manage their consultation blog - speechbubble and discuss their social media monitoring and activities responding to customers in forums and blogs.

      The event is on at DEEWR's lecture theatre on Marcus Clarke Road on Wednesday 19 September from 12:30 - 1:30pm.

      For more information and to register, go to http://gov2septact.eventbrite.com/

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