Wednesday, November 14, 2012

How will augmented reality shape society's future and the expectations of government?

Augmented Reality, or AR, involves the projection of information onto our physical landscape through some form of assistive device, such as the heads-up displays (HUDs) used in many aircraft, the use of a mobile device with a camera to photograph a location and add information or the upcoming Google Goggles, which promise a wearable AR experience.

There's many, many potential uses for this approach.

Doctors could monitor a patient's vitals and view an x-ray or CAT image over the area they are operating on, emergency workers could see a map of a building's interior, which tells them where to go to get around obstacles or even where people are trapped, business people and politicians could access public details of individuals they meet so they're never short of a name or small talk, street workers could view all the conduits under a road, or builders the wires and pipes in walls and floors in order to guide their activities.

Even tourists could use AR productively, viewing historical information on landmarks and tour routes as they travel around a city or country.

The potential for global information at one's eyeballs may even be a more profound leap forward than the internet's now established concept of global information at one's fingertips.

This isn't even new technology. Our grandparents were the first to have access to augmented reality devices, before computers, microwave ovens or mobile phones, albeit in a limited way.


The first HUD was invented in 1937, when the German air force developing the reflector sight, an approach that used mirrors to reflect a gunsight modified by airspeed and turn rate onto the glass in front of a fighter pilot's eyes. This improved their accuracy and effectiveness in air combat and began a race by other nations to develop similar approaches.

However the first electronic HUD wasn't created until the mid 1950s, when the British introduced the Blackburn Buccaneer, a low-flying bomber with the world's first inbuilt HUD. While the prototype flew in 1958, the production aircraft didn't enter service until 1968 and served until 1994, used as late as in the Gulf War.

It was noticed that the HUD improved the general abilities of pilots, despite being originally for targeting purposes only, and it was expanded to provide a range of additional information to help pilots.

The modern HUD was developed by 1975, by a French test pilot, featuring a standard interface to aid pilots switching between planes. Around the same time HUDs were first expanded into use on civilian planes and in 1988 the Oldsmobile Cutlass Supreme became the production car to feature a HUD, followed around ten years later by the first motorcycle helmet offering a heads-up display.

Experimental HUDs have been developed for ski goggles, scuba divers, personal battle armour and for fire fighter goggles as well as many other applications, with some of these very close to production ready.

Augmented reality is being integrated into computer, console or mobile games, many of which feature some form of virtual HUD. Our televisions display information on the screen about programs and channels and our mobile devices, with the right apps, can use their cameras to place additional information on real-time video.

With the range of uses for the augmented reality supported by these devices and the widespread exposure society has now had to the concept, the next step will be very interesting.

Once appropriate mobile augmented reality devices comes onto the market, such as the product Google is working on, there will be a market ready to adopt them. 

How will they be used in society? What policy challenges will they create?

A group of Israeli film makers has produced a seven-minute long short-film, Sight, which showcases some of the potential uses of augmented reality and some of the challenges and risks that societies may have to face.


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Friday, November 09, 2012

How Asia is taking the Gov 2.0 lead and Australia needs to look north for inspiration

Over the last few days in Singapore I've had the opportunity to have some very interesting discussions with government and academic representatives about the state of egovernance and Government 2.0 across Asia - perspectives we all too rarely hear in Australia.

This is a major shame for government officials in Australia, who are not exposed as regularly to the fantastic insights and practices from countries that are, in some areas, leading Australia in their online engagement.

For example, South Korea has been rated first in egovernment globally since 2010 by the UN in their bi-annual E-government survey. In the latest 2012 result, Australia is ranked 12th, third in Asia-Pacific behind South Korea (1st) and then Singapore (10th) but ahead of New Zealand (13th) and Japan (18th).

I was fortunately enough to speak with a representative of the Ministry in South Korea responsible for their egovernment program and it is clear why they have achieved that position.

With support from their President down, a mandated government CIO role, long-term development strategy over more than ten years focusing on both supply (IT infrastructure) and demand (usability and access), the commitment of 1% of the government's budget to the provision of e-services and infrastructure and a unified whole of government change program to educate and support public servants, South Korea has hit the mark on the right way to implement a major change in national institutions.

Other countries in Asia are also being dynamic and adapting to their increasingly vocal online audiences.

Malaysia, where around 60% of the population have internet access, has over 12 million Facebook users and roughly 1.6 million active Twitter users - similar to Australia's 11.5 million and 2 million respectively. With a promise made in 1998 by the government to keep the internet censor-free, Malaysian government Ministers and Departments are making broader use of blogs for civil engagement than their counterparts in Australia.

Brunei, a small developed Asian nation that some Australians may not even be aware of (as it has only 400,000 people and a land area roughly twice that of the ACT), collaborated with South Korea to recently launch an E-Government Innovation Centre (eG InC.) designed to help the government achieve the Brunei 2035 target to establish a knowledge-based economy. The eG InC. was recognised in the 2012 Futuregov awards, winning the citizen engagement award.

I also learnt this trip about Singapore's appointment of a Chief of Government Communications, a new role created from 1 July 2012 designed to support co-ordination, information and resource sharing across the communications teams within Singaporean national government departments.

The Singaporean government created this role after the ruling party received the lowest vote in their history and recognised that government communication was an area that could be improved to better serve citizen needs.

Some might note similarities to the situation in Australia, if not in the governance solution.

One of the initiatives launched since this appointment has been a national conversation with Singaporeans regarding their issues and expectations towards 2030, involving a year long process to engage the entire nation in identifying major concerns and trends which the government can influence.

These are only some of the stories I've heard over the last few days, but are representative of the steps forward being taken in Asia to adopt digital and web 2.0 technologies to improve governance and drive future productivity and national wellbeing.

While Australia has many notable achievements in the Government 2.0 area, and I was able to share a number of them with people from across the region on this trip, there is much for Australian governments to learn from the approaches being taken in nations to our near north, as well as from those far to our west such as in Europe and the Americas.

With the release of the Australian Government's Australia in the Asian Century white paper - which was favourably commented on by many I've met this trip - it is time for public servants to look north for innovations and inspirations, as well as west.

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Tuesday, November 06, 2012

Liveblogging 'Future Citizen Engagement for Government Forum Asia 2012' Day 1

Over the next few days I am in Singapore at Liquid Learning's Future Citizen Engagement for Government Forum Asia conference.

I'll be liveblogging the presentations today and may liveblog parts of tomorrow, when I am chairing, speaking and on a panel.

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OpenAustralia Hack(s)fest on FOI - for hackers, media, activists & FOI gurus

The OpenAustralia Foundation will be holding the first Australian Hack(s)fest as part of the countdown to the launch of their new FOI assistance site, designed to make it easier for ordinary Australians to put in FOI requests to Commonwealth agencies.

The event, being held in Sydney at Google's office, will be held on the weekend of 17-18 November.

For more details and to register, visit: www.openaustraliafoundation.org.au/2012/11/05/youre-invited-to-our-freedom-of-information-hacksfest/

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Monday, November 05, 2012

Australia's e-tax service hits 20 million lodgments over 13 years - an egovernment case study

Most people under the age of 35 probably don't remember a world without e-tax, a system developed by the Australian Tax Office to make it simpler and faster for Australians to complete their tax returns.

Before e-tax was introduced in 1999 Australian taxpayers all had to do their tax by hand, or get an accountant involved even for the simplest tax returns.

I still remember labouring over the complex and long (130+ pages) pre-eTax tax packs, like this 1995 Tax pack (PDF), a scanned version that has been archived in the ATO website. Even looking at this old tax pack makes me feel jumpy and tense - although these packs attempted to make tax easy, they were still daunting to complete.

While early e-tax software was a little rough around the edges and wasn't available for platforms other than Windows (a point of contention for Apple fans), it immediately made tax time much less of a burden.

The software has developed a great deal since 1999, become much easier to use and added useful functions such as autofilling employer group certificate information if you have an internet connection. e-tax now caters for a much broader group of taxpayers than when it was first created.

Sure e-tax still isn't available for Apple or Linux, but having a product for 85% of the market is far, far better, in my view, than not having one at all. As an Apple user myself, I have no problem with using a secondary PC to do my tax if it saves me time and effort overall (though an Apple version would be a nice-to-have, as would, now, a tablet version).

Last week I noticed an announcement that e-tax had just reached 20 million lodgments (as at 31 October this year). So I asked the ATO for some information about e-tax over the years - who is using it and where they live.

The information I received provided an interesting glimpse into the history of e-tax.

Growth of e-tax

In 1999, the year e-tax first launched, the tool was used by only 27,146 people to lodge their tax. By 2011, the latest available full year of data this had grown by 74 times to 2,600,228 people.

The service has grown every year, at an average rate of 43% over its 12 year life. This year looks to be no different, as e-tax lodgments only took four weeks to reach a million, compared to five weeks in 2011.

With over 2.5 million e-tax lodgments by the end of October 2012, and as the ATO doesn't 'close the books' until May 2013, e-tax is extremely likely to reach twelfth consecutive years of growth in absolute lodgement terms.

However while this is impressive, e-tax growth has slowed substantially over the last four years, to a rate of around 5% per year.

This is barely larger than the overall growth in tax returns, which suggests that e-tax has reached a plateau in usage. This isn't a bad thing overall - e-tax has been very successful and isn't in decline, however it has reached a point where the ATO might wish to consider expanding or redesigning e-tax to encourage a new group of tax payers to leap on board, or at minimum adopt a new marketing approach to encourage more people to trial the service for 2013.
e-tax lodgments from 1999 to 2012 (2012 is a partial year only) Source: ATO

e-tax demographics

It was also interesting to look at the demographics for e-tax, which the ATO was able to supply for 2011 (and I hope earlier years will become available as well, to show how the demographics have changed).

Gender was very balanced, largely reflecting Australia's population, with 48.9% of lodgements being by males and 51.1% by females.

However the average e-tax user was young and earned far less than the average weekly wage. In fact almost two-thirds (65%) of e-tax users were younger than 40 years old, with only 12% being aged 55 or older and half (51%) had an income of $21,600 or less, with only 11% earning $63,001 or more in the 2011 financial year. (see tables below).

This might reflect the digital enthusiasm of younger people, where pre e-tax generations may not be as familiar or comfortable using an e-tax system. It may also reflect the more complex tax situations of older and better paid Australians, which may require the aid of accountants.

Hopefully e-tax users are 'ageing', just as internet users are. If this is this case, which would need a number of years of e-tax demographics to detect, then it is likely that people who take up e-tax are sticking with it, meaning that the older and better paid groups will become more highly represented over time.

Age group
e-tax users
Percentage
18 yrs or less
105,284
4.30%
19 - 24 years
506,869
20.72%
25 - 39 years
991,412
40.52%
40 - 54 years
549,727
22.47%
55 years or older
293,575
12.00%
Total
2,446,867
100.00%

Income
e-tax users
Percentage
Less than zero
9,437
0.39%
Equal to $0
8,342
0.34%
$1-$6,000
146,675
5.99%
$6,001-$21,600
1,098,806
44.91%
$21,600-$63,000
913,771
37.34%
$63,001-$95,000
250,725
10.25%
$95,001 or more
19,111
0.78%
Total
2,446,867
100.00%

The location of lodgers was also interesting, particularly when compared to Australia's population. In absolute numbers, more Queenslanders than Victorians use e-tax, despite Victoria's 20% larger population, and more ACT residents than Tasmanians, despite Tasmania having 50% more people than the ACT.

Comparing e-tax usage against state populations at June 2011, proportionately the leader was the ACT with 21.1% of residents using e-tax. Next was Western Australia with 12.9% of residents followed by Queensland with 12.6%.

The lowest adopters of e-tax by population were the Northern Territory at 9.4%, Victoria at 9.9% and New South Wales at 10.2%. There may be substantial room for growth in e-tax use in these states, although the ATO might find targeted, rather than national, campaigns would best encourage take-up.

Location
e-tax users
Percentage
Population (June 2011)
Percentage
NSW
708,933
0.39%
6,917,658
10.2%
QLD
547,212
0.34%
4,332,739
12.6%
VIC
530,870
5.99%
5,354,042
9.9%
WA
289,235
44.91%
2,239,170
12.9%
SA
196,936
37.34%
1,596,572
12.3%
ACT
75,313
10.25%
357,222
21.1%
TAS
57,291
0.78%
495,354
11.6%
NT
19,857
0.81%
211,945
9.4%
Overseas
21,120
0.86%
NA
NA
Total
2,446,867
100.00%
21,504,702
11.4%


Conclusions


Overall my view is that e-tax has been an extremely successful initiative by the Australian government, encouraging millions of Australians to adopt a digital channel to engage with government.

The e-tax system itself, while necessarily complex (as is the tax system), has been refined to be usable and a far more pleasant experience than the prior paper-based tax packs.

However, like many innovative services and products, e-tax is now reaching a plateau, with little growth in annual usage over the last few years.

Assuming that e-tax saves the government money in chasing people to complete their annual tax chore, and therefore the ATO wants to keep growing e-tax use, it is time for the ATO to review the service to understand who isn't using it and why.

From this knowledge the ATO can make decisions on how to improve and promote e-tax, giving it a new kick in usage and, hopefully, both make tax time faster and easier for citizens and bring in tax dollars faster for government.

The ATO has taken a few steps to promote e-tax already, through media releases, the ATO Facebook page (though the e-tax Facebook page appears to have been deleted) and the video below.

These are a good start, however if with these communications e-tax still only has a marginal increase in usage this year, clearly more will need to be done to boost e-tax to the next level.

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