I've included my two presentations below, and they're also available in my Slideshare page.
Friday, April 12, 2013
Presentations from Social Media conference and #socadl | Tweet |
Earlier this week I gave presentations at Canberra and Adelaide social media conferences from Akolade and at #Socadl - the regular meetup for South Australian social media enthusiasts.
I've included my two presentations below, and they're also available in my Slideshare page.
I've included my two presentations below, and they're also available in my Slideshare page.
Tags:
community,
gov2au,
governance,
privacy,
social media
Thursday, April 11, 2013
What competing Australian broadband policies really tell us about how Australian politics and government are changing | Tweet |
Yesterday the Liberal-National Coalition released its broadband policy for Australia, in front of a high-tech set at Sky News, in contrast to the Labor Government's NBN plan and current rollout.
I'm not going to go into the politics of this announcement, nor the potential economic and social impacts of the differences between the policies in the short and long-term for Australia.
Instead I'd like to focus on what, for me, is the real story. Technology has, for the first time, become a leading consideration in Australian federal politics.
Looking over the last fifty years, topics such as industrial relations, jobs, families, resources, taxes and the environment have all been prominent areas for political debate.
All have had their time in the sun as major electoral issues, while technology issues have largely remained off the main political radar, a minor concern dealt with by individual representatives or Ministers but not capturing the attention of Prime Ministers or entire governments.
Even the internet filtering proposal put forward by the Labor party in 2007 was released quietly only a week before the election, extensively tweaked and adjusted (with at least seven versions over three years) and finally abandoned with some face-saving - yes it became more public than previous technology-related topics and an election issue, but only a minor one, largely dealt with by the responsible Minister rather than a Prime Minister and entire government.
With the NBN and Coalition broadband policy we have seen a very different approach, with technology becoming a major and central electoral issue for the first time. The NBN is a leading topic for the Prime Minister and all of her Ministers, while the Coalition has taken the step to publicly release their rival policy a long way before the election, demonstrating the importance they place on countering the government's position.
This is unprecedented for what could be considered a technology issue and reflects the growing importance placed on internet access and use by Australian communities, businesses and government itself.
So what does this mean for the future?
The importance placed on broadband, whatever the outcome of the next election, means that politicians and their advisors are having to learn more to talk on technology topics, to discuss areas like broadband, ehealth, elearning, video conferencing and digital content.
Politicians who saw the internet as simply additional channels for communicating messages to electorates are now required to come face-to-face with how their electorates are using these channel and wish to use them in engaging with governments.
This flows to politicians having to learn more about the opportunities for governments to use digital channels to become more efficient, cutting costs, improving communication and engagement and becoming more open, transparent and collaborative.
In fact it is unlikely we'll see many new politicians enter parliament who don't have some awareness, appreciation and understanding of the value and importance of technology to Australia.
For a long time people working in and around the technology industry have deplored the low attention played to technology in politics and, besides a few leading lights, the lack of understanding of the potential ability for digital technology to drive Australia's economy and improve our governance.
I think this time is now coming to an end.
With politicians more aware and engaged with technology issues, due to their higher awareness in the public eye, the implications are that all political parties at all levels of government will need to pay more attention to the impact of technology on society and on government.
They'll need to begin to think more deeply and holistically about how to leverage technology to improve their communities and their government agencies.
The notion of Government 2.0, or whatever political parties choose to call it, will become a more important part of their policy platform and there will be more focus - and funding - for how agencies go about using digital channels to improve government policy development and operations.
We're at the end of the beginning for Government 2.0, and at the beginning of an appreciation and understanding that Government 2.0 is simply Government.
Tags:
change,
communication,
community,
gov20,
ozpolitics,
policy,
politics,
technology
Wednesday, April 10, 2013
Web and social media reporting can help Communication get a seat at the decision-makers' table | Tweet |
Yesterday morning I attended the first OPC IT WebEx event for the year, where we heard from three great speakers on intranet development, accessibility and the changing face of the media in Australia.
One particular statement that stuck in my mind was from David Pembroke, CEO of Content Group, who said that it was important for communications people to bring numbers to the table to gain a seat alongside other decision-makers, such as CFOs and CIOs who already have numbers in hand to support their positions.
While most agencies now track the traffic to their website and report raw numbers of followers, comments and mentions on their social channels, I believe there's still a way to go before these numbers are provided in the right way to the right people at the right time to help Communications areas - and particularly Online Communications - have the impact and the influence it deserves.
This has been brought home to me by Slideshare, which recently began sending me reports on the number of views and interactions on the various presentations I've uploaded to the service over the years.
Simply being able to see these basic stats has made me take more notice of the material I'm putting on Slideshare and whether or not it has a wider audience that I should consider when developing my slides.
I'm even considering paying money for an account to get more detailed statistics that will help me finetune material to better match what audiences want.
When working in Government I did place a considerable amount of effort into providing web statistics back to the areas responsible for specific content. I believe this type of reporting is critical to help policy and program areas receive regular and actionable feedback on what they are putting online to help inform their customers, clients, stakeholders and other audiences.
In fact, without web reporting many of these areas only receive ad hoc and irregular feedback on the content they are producing - an annual survey, or some Ministerial Correspondence. This makes it harder for them to understand whether their content is targeted correctly and also means they place much lower emphasis on what they are communicating online - what isn't measured isn't managed or valued.
Now with social media in the picture, web reporting needs to jump to a higher level of competency. While agencies might have made some steps to ensure that various areas of their business are receiving reports on the content they are providing through websites, the new frontier is to provide them with actionable information on what people are saying about their programs and policies across the broader web.
This helps areas within agencies not only assess how people are responding to the information they do provide online, but also gives them some understanding of what questions and issues are being discussed due to the lack of content.
In other words, web reporting helps tell agencies the quality and effectiveness of their own website content. Social media reporting helps tell agencies about the community's content needs beyond existing content.
The benefits to agencies of this social media monitoring are immense, not only can we capture known unknowns, but also the unknown unknowns - intelligence that could shape the entire way a program or campaign is designed and communicated.
It is also very important to differentiate social media monitoring from media monitoring - something that is getting harder to do as media monitoring companies move to bundle social within their media offerings.
Media monitoring tracks what commentators say about an agency and its activities when posturing to a broad audience.
Social media monitoring tracks what your customers and stakeholders are saying about an agency and its activities to each other.
In other words social media monitoring can provides a granular and specific view on what your actual customers think and understand about specific programs and how they interact with them in the real world, while media monitoring only provides a shallow reputational view on what people are saying for an audience - which may simply be an act.
So while there is a clear incentive for Online and Communication teams to roll social media monitoring in as an extension to (traditional) media monitoring, it can be dangerous to consider the intelligence received through both avenues in the same light.
As agencies get better at both web reporting and social media monitoring, and develop standardised ways to communicate actionable insights to the right people, at the right time, we're likely to see more ability for the groups providing these insights to have meaningful influence on agency decisions. This is right and proper - better information leads to better decisions and outcomes.
However it is up to Communication and Online teams and their leadership to recognise how web and social monitoring can advance their ability to positively influence decisions and take the lead on providing insights, otherwise they will find themselves on the margins as more traditional numbers-orientated disciplines take over the responsibility for these activities.
One particular statement that stuck in my mind was from David Pembroke, CEO of Content Group, who said that it was important for communications people to bring numbers to the table to gain a seat alongside other decision-makers, such as CFOs and CIOs who already have numbers in hand to support their positions.
While most agencies now track the traffic to their website and report raw numbers of followers, comments and mentions on their social channels, I believe there's still a way to go before these numbers are provided in the right way to the right people at the right time to help Communications areas - and particularly Online Communications - have the impact and the influence it deserves.
This has been brought home to me by Slideshare, which recently began sending me reports on the number of views and interactions on the various presentations I've uploaded to the service over the years.
Simply being able to see these basic stats has made me take more notice of the material I'm putting on Slideshare and whether or not it has a wider audience that I should consider when developing my slides.
I'm even considering paying money for an account to get more detailed statistics that will help me finetune material to better match what audiences want.
When working in Government I did place a considerable amount of effort into providing web statistics back to the areas responsible for specific content. I believe this type of reporting is critical to help policy and program areas receive regular and actionable feedback on what they are putting online to help inform their customers, clients, stakeholders and other audiences.
In fact, without web reporting many of these areas only receive ad hoc and irregular feedback on the content they are producing - an annual survey, or some Ministerial Correspondence. This makes it harder for them to understand whether their content is targeted correctly and also means they place much lower emphasis on what they are communicating online - what isn't measured isn't managed or valued.
Now with social media in the picture, web reporting needs to jump to a higher level of competency. While agencies might have made some steps to ensure that various areas of their business are receiving reports on the content they are providing through websites, the new frontier is to provide them with actionable information on what people are saying about their programs and policies across the broader web.
This helps areas within agencies not only assess how people are responding to the information they do provide online, but also gives them some understanding of what questions and issues are being discussed due to the lack of content.
In other words, web reporting helps tell agencies the quality and effectiveness of their own website content. Social media reporting helps tell agencies about the community's content needs beyond existing content.
The benefits to agencies of this social media monitoring are immense, not only can we capture known unknowns, but also the unknown unknowns - intelligence that could shape the entire way a program or campaign is designed and communicated.
It is also very important to differentiate social media monitoring from media monitoring - something that is getting harder to do as media monitoring companies move to bundle social within their media offerings.
Media monitoring tracks what commentators say about an agency and its activities when posturing to a broad audience.
Social media monitoring tracks what your customers and stakeholders are saying about an agency and its activities to each other.
In other words social media monitoring can provides a granular and specific view on what your actual customers think and understand about specific programs and how they interact with them in the real world, while media monitoring only provides a shallow reputational view on what people are saying for an audience - which may simply be an act.
So while there is a clear incentive for Online and Communication teams to roll social media monitoring in as an extension to (traditional) media monitoring, it can be dangerous to consider the intelligence received through both avenues in the same light.
As agencies get better at both web reporting and social media monitoring, and develop standardised ways to communicate actionable insights to the right people, at the right time, we're likely to see more ability for the groups providing these insights to have meaningful influence on agency decisions. This is right and proper - better information leads to better decisions and outcomes.
However it is up to Communication and Online teams and their leadership to recognise how web and social monitoring can advance their ability to positively influence decisions and take the lead on providing insights, otherwise they will find themselves on the margins as more traditional numbers-orientated disciplines take over the responsibility for these activities.
Tags:
analytics,
big data,
communication,
community,
data,
gov2au,
report,
social media
Wednesday, April 03, 2013
Opening the vault - Open data in Queensland - watch the livestream | Tweet |
Today the 'Opening the vault' event is being held in Brisbane, discussing open data in the context of the state.
Following from the Queensland Government's commitment to open data (with the appointment of Australia's first e-Government Assistant Minister), the event was opened by Premier Newman and is being livestreamed on the web - demonstrating the level of importance placed on this area in the state.
You may follow the event on Twitter using the #dataqld hashtag, and watch the livestream at data.qld.gov.au.
Keep an eye on the session after 11:30am Queensland time (12:30pm AEST) for the finalists in the latest data competition and to vote on who should win.
I've also embedded the livestream below.
Streaming by Ustream
Following from the Queensland Government's commitment to open data (with the appointment of Australia's first e-Government Assistant Minister), the event was opened by Premier Newman and is being livestreamed on the web - demonstrating the level of importance placed on this area in the state.
You may follow the event on Twitter using the #dataqld hashtag, and watch the livestream at data.qld.gov.au.
Keep an eye on the session after 11:30am Queensland time (12:30pm AEST) for the finalists in the latest data competition and to vote on who should win.
I've also embedded the livestream below.
Tags:
competition,
conference,
data,
gov2au,
information management,
movie,
open data
Innovating in the public sector - The Pitch: Five presentations. Five minutes. Five big ideas. | Tweet |
The Institute of Public Administration Australia (IPAA), in partnership with the CPA Australia, has introduced a fantastic innovation competition for public servants.
Named The Pitch, In an IPAA first, the 2013 IPAA National Conference is providing an opportunity to pitch ideas for an original policy initiative or public sector innovation that could make people's lives better and/or the public service smarter, better and broader.
The creators of the best five ideas will receive a free invitation to the IPAA's National Conference in November and have five-minutes to pitch their idea to senior public sector decision makers in Canberra.
The winner of The Pitch will also receive a cash prize of $500.
There's also a category for younger (to 36yrs old) entrants, the CPA Australia Young Professionals Pitch Competition, with a $200 prize, where the winner will become one of the five finalists (and presumably eligible to win the $500 prize as well).
Entry is open to anyone in Australia, and ideas will be judged against the following criteria:
Named The Pitch, In an IPAA first, the 2013 IPAA National Conference is providing an opportunity to pitch ideas for an original policy initiative or public sector innovation that could make people's lives better and/or the public service smarter, better and broader.
The creators of the best five ideas will receive a free invitation to the IPAA's National Conference in November and have five-minutes to pitch their idea to senior public sector decision makers in Canberra.
The winner of The Pitch will also receive a cash prize of $500.
There's also a category for younger (to 36yrs old) entrants, the CPA Australia Young Professionals Pitch Competition, with a $200 prize, where the winner will become one of the five finalists (and presumably eligible to win the $500 prize as well).
Entry is open to anyone in Australia, and ideas will be judged against the following criteria:
- originality of the idea
- capacity of the idea to help government improve people's lives
- innovation
- practicality and cost effectiveness
- ability to address the topic
- engaging presentation style (during the pitch), and
- length of pitch (not to exceed 5 minutes).
For more information, and to enter The Pitch, visit: http://ipaa2013.org.au/get-involved/the-pitch
Tags:
community,
crowd source,
ideas market,
innovation
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