Tuesday, October 08, 2013

Where's Australia's back-up for governments shutting down access to open data?

On a regular basis, around the world, governments rise and fall.

We see this most commonly at local levels - with councils merging and demerging, however it also occurs at a slower rate at state and national levels, with new nations created out of the ruins of older states on a regular basis.

I've been thinking a great deal about this over the last week. Ever since the US Government, the richest and most powerful state in history, told 800,000 staff - about a third of their public service - to stay at home until further notice.

The result of this shutdown hasn't been limited to the shuttering of national parks and monuments, or a reduction in services to the public.

Significant online data sources have also been shutdown, including data.gov and even Census.gov, which can have a major flow-on impact to businesses and the public.

In Australia, where it has been difficult for a hostile opposition to block the Australian Government's budget supply since the events of 1975, we're not really familiar with the notion of governments abruptly shutting down - although we do see frequent mergers and demergers at council level and the appearance and disappearance of agencies at state and federal levels on a regular basis (we lost at least four Australian Government agencies following the last election).

Some of these decisions are taken very quickly, and can have major impacts on businesses reliant on government programs or data.


As the open data revolution progresses more and more companies will come to rely on government data to power their activities with the public. At the same time the public will also come to rely on this data, and the hackers and companies that make use of it, for the services that they use in their normal lives.

So where's the back-up to government if it suddenly shuts down access to its data?

This view appears to be shared by the Sunlight Foundation, whose Eric Mills recently wrote a great post on the topic, Government APIs Aren't A Backup Plan.

In the US not-for-profit civic groups are beginning to replicate data released by government as a risk-mitigation step - such as this great list of non-government government data sources compiled by Code for America: http://forever.codeforamerica.org/Census-API/shutdown-2013.html

In Australia this hasn't happened as yet - but it could, relatively easily.

All it would require is a couple of different cloud-based data storage environments (for redundancy), a good front-end data catalogue and appropriate crawlers and volunteers who source and update data as it is released.

We're already part-way there with the creation of GovPond during the last GovHack. Developed in Perth, originally as a way to locate open data for state-level GovHack participants (from the dark and dusty corners of the internet), GovPond has become a fantastic resource for finding data across the plethora of Australian government data catalogues, without the incredibly messy business of checking each site.

GovPond provides the front-end data catalogue for Australian government - without all the messy politics between and within jurisdictions who each feel the need to have their own 'central' data catalogues and then undermine them by storing open data on agency sites and not listing it centrally.

The second part, cloud-based storage, is already cheaply available and is already used by some government open data sites. For example Data.gov.au made the sensible step of storing data on Amazon's system - overcoming all the security concerns with the simple fact that the data is designed to be publicly accessible.

Other agencies and states have employed a range of approaches - with much of their data still stored on servers they pay significant amounts of money to own (now that's a real waste of government funds where the data is supposed to be publicly available) - however the ability to access low-cost and high resilience cloud storage is definitely there.

The final step is the tough one - coordinating the volunteers and designing the scrapers that find, copy, file and maintain government data from the thousands of government websites across Australia.

Some of this work has been done. Volunteers compiled GovPond and adding tools that check currency is very possible within the context of the site. Many government open data sites have moved to standard platforms like CKAN, which simplify copying and maintenance of data (although the vast bulk of available government data still sits outside these platforms).

Much remains to be done. There needs to be some structure or organisation that commits itself to recruiting, supporting and empowering these volunteers, sourcing the funds necessary to pay for data storage and some technical tools to maintain data.

There needs to be leadership from within the open data community - beyond the leadership that already exists (and is largely committed to other goals).

Finally there needs to be the interest and willingness within the broader Australian public and business community to support this approach. This interest will grow as government data becomes more mission-critical for certain businesses and for the public, making it logical for them to invest in ensuring that the data remains available to them when they need it.

When it comes to open data, the public, companies and even government agencies need access to the data - they don't need the data to necessarily be held in government hands.

As we move through the process of releasing more data and it becomes more valuable to the community, the ability for a single public servant, politician or party to suddenly cut-off access to a dataset, series or service, becomes more of a risk for the community.

As a result there will be a rising interest in having an Australian back-up to government holding open data - possibly many back-ups, stored in a peer-based approach across many servers redundantly to prevent its destruction or loss of access.

In the US they're there now - seeking to build alternatives to government data storage, as governments are no longer stable and reliable custodians of data. In Australia it's unlikely to be far away.

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Friday, October 04, 2013

My presentation from RightClick - the latest in global digital government

Earlier this week I presented at RightClick in WA about the latest in global digital government.

My main points were that government in Australia has largely been doing OK in the digital stakes, although talent is thinly spread and there is not a consistent level of expertise across agencies.

For example, the fourth computer in the world was built by CSIR, an agency in the Australian government, and the WA government was using the internet seven years before Facebook was created.

Yes things have changed enormously in the last ten years, however the use of digital is now well-embedded within the public sector, not only in Australia but also across a large proportion of the world.

The challenge is to keep improving, to focus on designing services for digital which are relevance, simple and easy to use for citizens and to become better at connecting - reusing what others have done and at sharing what agencies are doing.

At the end of the day, however, it is not about the technology - that's simply an enabler - it's about meeting agency goals.

So even when you feel your agency, or you, are a dinosaur, remember that dinosaurs can survive massive change - provided they are prepared to change themselves.


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Wednesday, October 02, 2013

"There are many grey areas when it comes to the use of social media by public servants." - ABC 7:30 Canberra report

Last week ABC 7:30 Canberra featured a report on social media use by public servants, highlighting grey areas and concerns.

The report can be viewed online and is well worth watching for everyone in a public sector role across Australia: http://www.abc.net.au/news/2013-09-27/public-servants---social-media/4986204

The piece didn't include any comments from current ongoing public servants - understandably - however did cover many of the concerns that I hear frequently from people in the APS who are concerned how their social media activities might affect their employment.

I was interviewed for the report, and you can see my views on camera.

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Friday, September 27, 2013

Watch ABC 7:30 ACT tonight for a piece on Social Media and the APS

There should be an interesting piece on ABC 7:30 tonight in the ACT looking at the relationship between the Australian Public Service and the use of social media by public servants.

I was interviewed from Brisbane for the piece and know of several other ex public servants who were also interviewed or consulted.

There's also an interesting opinion piece on the topic today in ITNews by Steve Davies which is worth a read, The Government's push towards a silent state.

There are a number of people I know of concerned over the consequences now emerging of the 2012 changes to the APSC guidance on social media use by public servants, particularly combined with the line that appears to be being taken by the current Australian Government.

The longer-term implications are still unclear, however it is apparent that significant tension remains between the rights and responsibilities of public servants when it comes to their requirement to be perceived to carry out their work duties in an apolitical way versus their ability to participate in the community as an Australian citizen, with all the political freedoms this entails.

As governments move towards greater community engagement, but place increasing strictures on how public servants can participate in these engagements, where an opinion or concern may be interpreted politically, we're likely to see more cases of public servants being forced to choose between their career and their personal rights and more opportunities for unscrupulous managers to interpret vague public sector policies in ways which can be interpreted as harassment and bullying.

I see this as a rising cost to the public sector, as well as leading to greater reluctance on the part of public servants to participate in public discussions in meaningful ways, both on their own behalf and on behalf of the governments they serve.

Fortunately this trend isn't being repeated in other countries - from the UK to New Zealand public servants are being welcomed into community discussions both as individual contributors and on behalf of agencies - so in a few years the impact of the different approaches should be starkly apparent.

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Thursday, September 26, 2013

Appropriate use of LinkedIn in politics? Should there be a social media electioneering blackout prior to elections?

Yesterday I received the following message from a Linkedin contact:

Dear LinkedIn Friend

I hope you may be able to help me…

Over the coming weeks the Joondalup community will decide who will lead their City for the next four years when Local Government elections are held via postal vote. All electors residing within the City of Joondalup will receive their ballot paper from Wednesday 2 October and I am seeking support to be re-elected as Joondalup Mayor.

It has been an honour and privilege to serve the Joondalup community, working hard over the past seven years to build an effective Council team that has restored stability and credibility to the City of Joondalup.

Under my leadership as Joondalup Mayor, the City has matured into a vibrant, prosperous and liveable City with a connected and engaged community. This fact was recognised in 2011 when the City of Joondalup was named the World’s Most Liveable City at the UN-endorsed International Awards for Liveable Communities. 

If you are a resident of the City of Joondalup, I am seeking your personal support. If you don't live in the City of Joondalup but have family, friends and community networks in the City (suburbs listed below), I would be grateful if you were able to support me by forwarding this email and encourage them to vote for Troy Pickard as Joondalup Mayor.

I would appreciate your support to be re-elected as Joondalup Mayor so we can build on our successes and make the City of Joondalup an even better place to live.

Yours

Troy

PS – I apologise in advance if I have offended you by emailing this election material.


Troy Pickard
Mayoral Candidate
2013 City of Joondalup Election

I wondered whether people felt this was an appropriate use of LinkedIn - and what the consequences would be as more politicians began using LinkedIn in this fashion, and marshalling their network of supporters to make similar appeals to their networks.

I do recall receiving a similar message prior to the federal election campaign - however at federal level it would be a small and fairly targeted impost on people every three or so years.

Piling state and local elections on top of that, given the non-geographic nature of LinkedIn, could result in people receiving multiple copies of this type of appeal on a weekly basis.

So it raises a question for me - there's often an election advertising blackout period imposed on candidates in the week prior to an election, maybe this type of approach needs to be extended to social media as well.

Or perhaps we need a way to choose whether to opt-in to (or out of) political messaging on social channels, or even a total blackout on political campaigning via social networks.

Of course there's a position that people opt-in by friending or following certain accounts or people. If you follow a politician you can expect to receive political messages.

However what if you simply follow professional peers and friends - people who are not already politicians - who then take up politics, or become major supporters of a particular political cause?

You may have personal and professional reasons to remain connected, but simply not want to receive the political messages they start sending.

Can there be some way on social networks to temporarily screen out the unwanted material?

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