Monday, November 11, 2013

Has Australia reached 'peak open' in government?

The Open Government Summit in London saw well over 1,000 representatives from over 60 governments and 30 civic organisations meet last week to discuss the progress the Open Government Partnership (OGP) has made in opening up governments to greater scrutiny.

Attendees included heads of state, Ministers and high level officials while Australia, which is not yet a formal member of the OGP (expected to join April 2014), was represented by the Australian Government Chief Technology Officer, John Sheridan.

Indonesia was appointed co-Chair of the OGP - an interesting development given the current asylum seeker 'discussion' between Australia and Indonesia's governments.

One topic that seems to have caused much frustration for delegates was been whether we have reached a level of 'peak open'.

This represents a level where the openness possible using 21st Century technologies meets the unwillingness of entrenched 20th Century government and political institutions to change.

Symptoms include a mistaken focus on egovernment (online service delivery) as 'open government', the release of trivial opendata, while important data remains hidden or even governments using social media engagement to conceal the lack of actual openness or capability for citizens to engage productively with governments in transparent ways.

Another symptom has been the revelations of secret spying by governments on citizens - which may reshape relationships between the US and Europe and between Australia and its neighbours.

Similar signs are visible in Australia. Whilst Australian governments have remained publicly committed to openness and transparency, there's no common agreement on what these terms mean. How open is open? How transparent should governments be?

There's signs that a number of governments in Australia are drawing back from certain aspects of openness, particularly in the political sphere. A number of government social media accounts have fallen silent, or shifted to one-way broadcast, following the last federal election. We've seen the commitment to ongoing release of open data decline in many jurisdictions (after an initial burst) and we've seen little in the way of political leadership for openness, with many signals that politicians prefer controlling information over releasing it.

I've watched open government groups become increasingly frustrated and concerned at Australia's lack of forward motion. Where we see other nations moving forward, Australia appears to be, at best, trading water.

Even Australia's Information Commissioner, John McMillan, appears to have diplomatically suggested that Australia was far more proactive on Gov 2.0 in 2009-2010 than it is now.


The Gartner Hype Cycle is a good model to consider in this regard, and has been used similarly to explain the expectations for, crash and subsequent rise in social media use in government.

Garner Hype Cycle: http://www.gartner.com/technology/research/methodologies/hype-cycle.jsp
Based on the cycle, Australia could be characterised as rising towards the 'Peak of Inflated Expectations' since the Gov 2.0 Taskforce in 2009 (the 'Technology Trigger' that initiated high level public engagement by the Australian Government with Gov 2.0).

The current 'coming together' of open government activists and advocates that I've seen in the last few months, with their concerns over whether Australia is truly progressing in the area - or drawing back - is a characteristic of a shift to the 'Trough of Disillusionment'.

Of course this is only an illustrative model, and may not relate precisely to what is occurring in Australia, or around the world, however if it is it implies there is a great deal of positive change waiting to occur with the 'Slope of Enlightenment', once the Trough has been cleared.

Personally I hope this is the case. Australia can withstand a little less openness in government, which will held the public and media appreciate the value of open and broaden the support for openness in the future.

Right now 'open' doesn't win votes for a particular party and, as such, is largely a nice-to-have beyond the minimum required scrutiny inbuilt into the Westminster system.

If we proceed deeper into the Trough, with a more closed and uncommunicative government, Australians might learn to more broadly recognise the importance and value of openness.

This could turn it into an electorally significant topic, leading to greater political engagement and leadership with openness.

So has Australia, or indeed the world, reached peak open?

In the short-term perhaps.

However the benefits of open government have started to be realised and both media and citizens around the world have been learning that openness reduces corruption, improves accountability and provides economic benefits to nations who are willing to bear the cost of occasionally embarrassing institutions and politicians.

In the long-run I believe that we'll see open government continue to grow and blossom, with both citizens and governments receiving the benefits of more authentic engagement and broader participation in decision-making.

The challenge to public servants and open government advocates alike remains the same - how do you ensure that openness doesn't become a fad, but instead becomes part of the bedrock of our governance and political system, 'inverting the triangle' from a presumption of closed, to a presumption of openness.

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Tuesday, November 05, 2013

The Government Data Landscape in Australia - extended

The Gov 2.0 team in the Australian Government CTO's office in Finance recently released a great list and mindmap of the Government Data Landscape in Australia. This included many of the policy and practical data initiatives across Australian governments.

This is a living list and should be expected to grow and change over time, so I've taken the data and transposed it into Google Spreadsheet, to makes it easier to amend and update and easier for people to filter, sort, integrate into sites or apps and analyse.

I also addressed a few linking issues (which I have noted in the spreadsheet) as well as addressed the accessibility issue of using the word '(link)' as the hyperlink (an unfortunate side-effect of exporting data from MindMeister).

I've opened up the spreadsheet for people to edit, so the community can help expand this list in an actively collaborative way.

Note this is based on Finance's blog post of 26 October 2013, so depending on how and when they update the list, the spreadsheet may be behind or ahead in currency at any time. There's also no guarantee that the Department will refer to or reference this spreadsheet.

However it should remain a useful centralised and community editable list of government data policies and initiatives across Australia.

The editable government data landscape spreadsheet can be accessed at: https://docs.google.com/spreadsheet/ccc?key=0Ap1exl80wB8OdC1jdXFsQTh4R2ZHWDI2SFBxdjVxY2c&usp=sharing

I've also embedded the spreadsheet below.

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Monday, November 04, 2013

Australia's great leap forward in digital diplomacy

In the UK the Foreign Office states, in regards social media, that "The FCO encourages all staff to make full use of the opportunities offered by social media to help deliver FCO objectives", and "we do expect social media to be a core part of the toolkit of a modern diplomat."

In the US the current Secretary of State, John Kerry, has said "Of course there’s no such thing any more as effective diplomacy that doesn’t put a sophisticated use of technology at the center of all we’re doing to help advance our foreign policy objectives, bridge gaps between people across the globe, and engage with people around the world and right here at home," and "The term digital diplomacy is almost redundant — it’s just diplomacy, period."

Many other nations have taken similar steps to introduce digital channels, particularly social media, into their diplomatic suite.

Australia, until recently, was regarded as a laggard in digital diplomacy. I've heard us described on forums for diplomatic staff as highly conservative and as potentially damaging our diplomatic efforts through taking an excessively risk-averse approach to using social media in diplomacy.

Fortunately this has changed over the last year, with the Australian Department of Foreign Affairs and Trade (DFAT) having become far more active in digital channels to promote the values and character of Australia.


Under the auspices of DFAT, Australia now operates over 60 social media accounts for digital diplomatic ends, including 22 Twitter, 30 Facebook, three each for YouTube and Flickr, a blog and China-specific accounts on the Sina Microblog, Sina Blog and Youku (a YouTube equivalent).

I've briefly analysed these accounts, which you can view at: https://docs.google.com/spreadsheet/ccc?key=0Ap1exl80wB8OdDF6YTVKZWt1MGh5UEIwaFVZZ19pTEE&usp=sharing

DFAT's social media accounts now cover around 60 countries and, while most were established in 2012 or 2013, they are already growing Australia's digital diplomatic reach and influence.

Countries covered by DFAT social media accounts at 4 November 2013


While Australia still lags powerhouses like the UK, which has over 240 international Twitter accounts alone and the US, which now has over 300 Facebook page and is tweeting in over 11 languages, we've definitely established ourselves in the second tier of countries engaged in digital diplomacy.

We're roughly equivalent to countries like Ireland, or Canada, both of which have just over 30 Twitter accounts and between 60 and 80 social media accounts overall in use for diplomatic purposes.

This is a sold start - although it has occurred without a broad and public discussion of how to most effectively use social media in diplomacy, as in countries such as the USA and Canada.

Hopefully as DFAT builds its skill base and guidance, we'll see less broadcast and more engagement by embassies and ambassadors online - more public conversation that leads to real and valuable diplomatic and economic outcomes from these channels.

After all, with civilian populations and governments alike increasingly engaging each other on social media, being absent online excludes an agency or government from important conversations and allows others without Australia's best interests at heart to fill the gap.

Below is my consolidated list of DFAT's social media accounts, drawn from DFAT's media page and current at 4 November 2013.

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Friday, November 01, 2013

Social media policies from across Australian governments

I've been compiling a list of social media policies released by government agencies and councils across Australia as a central resource bank for organisations who are either still in the process of creating their policies, or are interested in reviewing and improving them.

Thus far I've identified just over 70 policies - a small number considering Australia has over 550 councils, 100 state departments and 18 federal departments, plus all of the independent agencies and statutory bodies across the nation.

This is even smaller when considering that I took a broad view and included policies written for the public as well as those written for agency staff or as models for other agencies to adopt.

Based on previous research I conducted in 2012 (which will be repeated next year), many Australian Government agencies claimed to have or be developing a social media policy, but hadn't considered whether to publish it as yet.

I consider staff social media policies as one of the standard documents that agencies should disclose proactively, and it will be interesting to see when I ask them next year whether agencies feel the same way about this.

Anyway, below's the spreadsheet of social media policies - please comment if you have more to add (I'm not ready to open it up to general editing as yet).

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Tuesday, October 29, 2013

How do we solve falling trust in online services before it becomes critical?

A few days ago LinkedIn launched its latest IOS app, Intro.

The app promises to integrate LinkedIn profile content directly into emails, allowing more rapid connections and helping give email recipients access to a range of relevant information about the sender.

Given both Apple and LinkedIn are well-known brands, many people are likely to trust that this app is safe for them to use, that these two global companies have taken every step to ensure that users are not exposed to privacy risks.

It's also not a big decision. Intro is free and installing the app is a two-click process, done in under 30 seconds. People are unlikely to spend the time to look at the usage policy in detail, or consider the impact of such a simple decision when they trust the brands.

However, in this case, trusting LinkedIn and Apple may not be wise. Global Security Consultancy Bishop Fox released a very compelling post outlining serious concerns with how LinkedIn's new app works.

According to Bishop Fox, the app works in the same way as a 'man in the middle' hacking attack, by sending all of a user's emails through LinkedIn's mail servers. Here they could be read by LinkedIn or, if encrypted, this process could stop the final recipient from ever receiving the email.

LinkedIn states that it will keep information from the emails it captures - and while it states that LinkedIn “will never sell, rent, or give away private data about you or your contacts.” there's no clarification of what data LinkedIn might consider private, nor any solid information on how LinkedIn has mitigated against the type of security breach it suffered in 2012.

This is just a single instance of a situation where the public are being asked to trust a company to do the right thing online, while there's no guarantee they will, and often there's few ways for an individual, organisation or even a government to hold a company to account when they fail to keep their end of the trust bargain.

So the conundrum for the public has become, who can they trust online?

Clearly there must be a level of trust to use online systems, with banks and government clear cases of where trust relationships are critical for transactions and service provision. With no trust in online systems, online banking and egovernment could not exist.

Social networks are also important. As places where people store personal information and share more and more of it over time, there's a clear requirement for companies to appear trustworthy and safe.

Even search engines, which have become the front door to most websites (with Google the dominant player), have a huge trail of data on their users - what you search for helps define who you are, particularly when people use search for medical and personal matters.

The public must implicitly trust all these organisations to both play nice with their personal information and to secure it such that nefarious groups or individuals don't get it. However it has become very clear that they simply can't.

Whether it is commercial providers, who primarily use this data to identify more effective ways to sell, or governments and banks who require this data to validate individuals, the number of reported data breaches is rising - in a global environment where few governments legally require companies to report breaches to the people potentially impacted.

On top of this comes revelations of data surveillance operations by government agencies, such as the NSA, commercial entities such as the example from LinkedIn above, where the data helps them productise their users, or organised crime, who use hackers and insider sources to secure valuable data for use and resale.

However despite increasing concern over how data is secured, who can access it and how it will be used, individuals continue to use many of these online services, either because they simply cannot live their normal lives, or conduct business, without using them, or because of the "it won't happen to me" principle.

If public trust disappears, what does that mean for every organisation using the internet to build its business or to provide more convenient and cost-efficient services?

What impact would it have on government, where a shift to electronic transactions means less investment in other channels and, over time, less capability to meet citizen needs should a collapse in online trust occur?

I don't know how this situation can be resolved, particularly with the low attention paid to ensuring organisations report and rectify data breaches and be clear on how they will secure and use data.

While it is a global issue, individual governments can have an impact, by establishing a robust privacy framework for their citizens and recognising that people own their own data and any organisation allowed access to it should be held accountable for not securing or using it appropriately.

Do we have such a regime in Australia today?

I wanted to finish with an extract from the response I received from the Australian Privacy Commissioner when I reported the LinkedIn app using their email form:

Dear Craig  
Thank you for your enquiry.  
The Office of the Australian Information Commissioner (OAIC) receives a large quantity of written enquiries each day. An representative will be assigned to your enquiry and will be in contact soon. 
We aim to respond to all written enquiries within ten working days. 
If your enquiry is urgent and requires an immediate response, please telephone us on 1300 363 992 and quote your reference number. More complex phone enquiries may require a written response and may still take some time.

A response within 10 working days (14 actual days).

I wonder how many individuals may have their privacy breached, or organisations their confidential data exposed, by a single popular mobile app from a well-known company in this period of time.

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