In Pat's Citizen 2.0 workshop we've been discussing how citizens have changed - their expectations and behaviours.
Below is the list we came up with, and a video from William Perrin (given for Public Sphere) on how these changes are affecting government.
Changes in citizen expectations and behaviours
- Instant access to information - instant response
- Ease of reporting problems
- Ease of finding like-minded people
- More informed consumers/citizens
- Access to info/mis-info online
- Expectation to communicate solutions
- Willing to share personal information
- Willingness to pitch in and improve public sector information
- Expectation privacy is being eroded
- People expect to be heard in multiple ways
- Viral expectation of spreading news
- Increase importance on peer to peer
- Expectation to be known by how you interact (portable identity)
- Ability to communicate in multiple ways
- Expectation that knowledge of data is free (accessible and costwise)
We've also looked at a video of Park(ing) day - an example of how people are taking action to change their civic environment outside of government.