How workplaces can use social media

Commoncraft, one of my favourite instructional video developers, has created a new video on Social Media and the Workplace.

In about four minutes it provides an excellent summary of how social media can be used to address reputation issues, provide customer service and otherwise support organisations in a managed and safe manner.

Unfortunately the video isn't embeddable yet, so you'll have to click over to the Commoncraft website to view it.

View social media and the workplace.