I've been fortunate enough to have a QLD government department share with me the results of a survey they held following a large scale Yammer trial.
They have also allowed me to share the (anonymised) results more widely (see below).
The survey responses paint an interesting picture as to why and how public servants would choose to use this type of social networking service within an agency. It reinforces for me that this type of service may fill a collaboration and knowledge sharing gap for agencies that some may not even realise they have.
Hopefully the survey results will help other agencies to decide on intranet social media tools in an evidence-based and informed manner, noting that there are already about 13,000 Australian public servants using Yammer - and an unknown number are using similar tools (such as Presently).
On with the survey results...
Use the tabs at the bottom of the embedded sheet (below) to move between questions, or go directly to the spreadsheet at: https://spreadsheets.google.com/ccc?key=0Ap1exl80wB8OdDV5TlFibHlGYTlldkFxdW5BUWc0RHc&hl=en
By the way, here's a couple of other case studies, one from Australian government, provided as comments to one of my earlier posts by James Dellow of Headshift (who makes the point that if government wishes to be social on the outside it needs to be social on the inside):
And, from Social Media Today, Extensive List of over 40 e2.0 Micro-Blogging Case Studies and Resources from around the world.