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AGIMO has released their annual publication detailing case studies of the Excellence in e-Government Awards winners and finalists for 2008.
The publication is available via the link above on the Department of Finance's website, with hard copies available from AGIMO (contact details in the site).
Friday, November 07, 2008
Excellence in e-Government Awards: 2008 Finalist Case Studies released | Tweet |
Thursday, November 06, 2008
It's a small world - more active social networkers than most country populations | Tweet |
Social networking is still often considered a pastime of the young or frivolous, however, like other new technologies before it, the extent and rate of adoption of social media tools is phenomenal.
The 'Other' James Brown, an active UK eGovernment blogger, has published the following list of the top 13 countries by population, including active social networks alongside nations.
Two social networks fit into the list, with active user 'populations' far exceeding the populations of most nations.
| Position | Country/Site | Size |
| 1 | People’s Republic of China | 1,326,640,000 |
| 2 | India | 1,139,240,000 |
| 3 | United States | 305,405,000 |
| 4 | MSN Messenger | 240,000,000 |
| 5 | Indonesia | 228,412,000 |
| 6 | Brazil | 187,878,000 |
| 7 | Pakistan | 164,582,000 |
| 8 | Bangladesh | 158,665,000 |
| 9 | Nigeria | 148,093,000 |
| 10 | Russia | 141,900,000 |
| 11 | 132,100,000 | |
| 12 | Japan | 127,690,000 |
| 13 | Mexico | 106,682,000 |
41 percent of UK internet users visited blogs in August | Tweet |
WebProNews has reported that based on comScore statistics, more than 14.5 million internet users visited blogs in August 2008, 41 percent of active internet users.
That's around 25 percent of the entire UK population.
"Blogs have become part of the essential fabric of the Internet today," said Herve Le Jouan, Managing Director, comScore Europe.
"They live and breathe in real-time, helping quench media consumers' thirst for the most up-to-date breaking news, information, and analysis. It should not, therefore, be particularly surprising that they're increasingly displacing traditional media usage and carving out an ever-increasing slice of the online advertising pie."
comScore also reports that political blogs in the US have done well in the last year, with voters increasingly using this avenue to gain expert insights into the race for the White House.
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Using egovernment to improve customer service | Tweet |
A useful article in MyCustomer.com outlines how egovernment has become a central plank in the UK government's drive to provide, Service, service, service: The new public sector mantra
The article looks at how the focus has shifted in the UK from the 2005 aim to get all services online to use the online medium positively to raise customer service outcomes.
"We have to accept that having all Government services online by [2005] is not as good as having better services online. The only reason we should be doing any of this is if we can deliver better services online."
That's an interesting thought when weighing up whether Australian government should be investing in placing more services online, or in improving the delivery of the services already available.
Wednesday, November 05, 2008
US satisfaction with egovernment services rising | Tweet |
The US government has recorded the second consecutive increase in satisfaction, to an average 73.5 percent in the latest E-Government Satisfaction Index, part of the broader American Customer Satisfaction Index (private sector website satisfaction is at 80 percent).
As reported in CRM Buyer, 25 percent of sites achieved a rating over 80 percent.
The feature constituents were least satisfied with was navigation (37 percent were satisfied), whilst 96 percent were satisfied with search functionality.
Commentators are expecting the upward trend to continue as a result of the ongoing US financial crisis.
This upward trend will likely continue, Freed [Larry Freed, president and CEO of ForeSee Results] said, if for no other reason than current budgetary constraints. With the U.S. government now committed to a US$700 billion financial rescue plan, money will be tight in all other categories. "E-government can deliver a huge payback because it is so much more efficient," he observed.
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