US Navy CIO encourages and endorses use of Web 2.0 technologies

FCW.com has reported in, Navy encourages use of Web 2.0 tools, that the US Navy's CIO Robert Carey, the first government CIO to publish a public blog, has endorse the use of Web 2.0 tools to improve communication and collaboration.

Tools that include wikis, blogs and Web feeds will give warfighters seamless access to important information, Carey said.

“Web 2.0 tools are useful in a global enterprise, such as the Department of the Navy, as they enable widely dispersed commands and personnel to more effectively collaborate and share information,” he said.

In my humble opinion this approach applies equally well to any public sector organisation with multiple locations.

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Excellence in e-Government Awards: 2008 Finalist Case Studies released

AGIMO has released their annual publication detailing case studies of the Excellence in e-Government Awards winners and finalists for 2008.

The publication is available via the link above on the Department of Finance's website, with hard copies available from AGIMO (contact details in the site).

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It's a small world - more active social networkers than most country populations

Social networking is still often considered a pastime of the young or frivolous, however, like other new technologies before it, the extent and rate of adoption of social media tools is phenomenal.

The 'Other' James Brown, an active UK eGovernment blogger, has published the following list of the top 13 countries by population, including active social networks alongside nations.

Two social networks fit into the list, with active user 'populations' far exceeding the populations of most nations.

Position	Country/Site	Size
1	People’s Republic of China	1,326,640,000
2	India	1,139,240,000
3	United States	305,405,000
4	MSN Messenger	240,000,000
5	Indonesia	228,412,000
6	Brazil	187,878,000
7	Pakistan	164,582,000
8	Bangladesh	158,665,000
9	Nigeria	148,093,000
10	Russia	141,900,000
11	Facebook	132,100,000
12	Japan	127,690,000
13	Mexico	106,682,000

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41 percent of UK internet users visited blogs in August

WebProNews has reported that based on comScore statistics, more than 14.5 million internet users visited blogs in August 2008, 41 percent of active internet users.

That's around 25 percent of the entire UK population.

"Blogs have become part of the essential fabric of the Internet today," said Herve Le Jouan, Managing Director, comScore Europe.

"They live and breathe in real-time, helping quench media consumers' thirst for the most up-to-date breaking news, information, and analysis. It should not, therefore, be particularly surprising that they're increasingly displacing traditional media usage and carving out an ever-increasing slice of the online advertising pie."

comScore also reports that political blogs in the US have done well in the last year, with voters increasingly using this avenue to gain expert insights into the race for the White House.


Type rest of the post here

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Using egovernment to improve customer service

A useful article in MyCustomer.com outlines how egovernment has become a central plank in the UK government's drive to provide, Service, service, service: The new public sector mantra

The article looks at how the focus has shifted in the UK from the 2005 aim to get all services online to use the online medium positively to raise customer service outcomes.

"We have to accept that having all Government services online by [2005] is not as good as having better services online. The only reason we should be doing any of this is if we can deliver better services online."

That's an interesting thought when weighing up whether Australian government should be investing in placing more services online, or in improving the delivery of the services already available.

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