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This is based on some thinking (and rewriting of a reply) around a post by Stephen Collins from Acidlabs on the topic of how and why to implement 'Enterprise 2.0 technologies in organisations, entitled Enterprise 2.0 - Identify problem. Determine solution. Then tools.
Stephen was making a good point - that it is important to identify the needs before introducing the solution (or the tools), also noting that it was necessary to engage in some experimentation and 'intrapreneurship', rather than spend months on painstaking research.
In my travels and conversations with peers I've become aware that many of them are seeing needs emerging within organisations for better collaboration tools - people are seeking better and more cost-effective ways to work together to achieve organisational objectives than via shared drives, email, telephones and cross-country business trips.
However in most cases this need is forming in a 'lumpy' manner. Some groups in the organisation are happy with the tools they've used for years, others are seeking something better - particularly where budget limitations and rising costs are making old ways of working too expensive.
Within my agency I've had around eight groups approach me over the last few months seeking tools to allow them to collaborate or communicate more effectively within the agency or with external parties.
Most of these groups were not aware of the others.
Each by themselves did not have a strong enough business case for an organisational investment in new technologies.
However by aggregating their needs I'm close to a position where I can demonstrate a strong organisational ROI to senior management.
I can picture other agencies being in a similar position. Many small groups expressing needs that could be met by 'Enterprise 2.0' tools, but without a clear big picture view across the organisation of the overall need.
I recall a story I once heard regarding a large bank back in the early days of personal computing. They brought in someone to audit the use of computing technologies across middle management and discovered that hundreds of line managers had individually bought Mac personal computers because the Supercalc spreadsheet was so compellingly useful for them in their jobs.
These purchases were not authorised by the central computing department (who managed the mainframe). The individual purchases were made out of petty cash as each manager could not demonstrate sufficient need to have the central department take notice.
This was a collision between rising staff costs, increasing demands on managers to perform more complex calculations, greater technology availability and growing workforce skills. It led to the perimeter of the organisation knowing more about staff needs than the centre.
I think that we are in a similar time now. Traditional collaboration and communications approaches are rising in cost, while agencies are being asked to increase their collaboration and transparency. (Free) social media tools are growing in popularity on the internet and more and more of the staff joining the public service are experienced users of these tools.
Therefore I believe it's important for government departments to review what staff need to do their jobs and aggregating the needs of different groups to build effective organisational business cases.
Otherwise we'll see agency staff doing as the bank managers did - finding what they need elsewhere.
Tuesday, November 18, 2008
Is there a groundswell of demand for collaboration tools in your agency? | Tweet |
Monday, November 17, 2008
Disintermediating government online | Tweet |
Governments are being disintermediated online by citizen networks and private companies.
This reflects the self-organising and distributional capabilities of the web and raises some serious questions regarding what governments should focus on online.
The Bureau of Meteorology collects data from hundreds of weather stations across Australia. It is a Federal government bureau.
Weather Underground also collects data from weather stations across Australia - and around the world - but these are owned by citizens. It is privately operated.
Hansard captures the business of government, making transcripts of proceedings from the houses of parliament available to Australians online. It is a Federal government agency.
OpenAustralia also makes Hansard transcripts available, together with statistics on how often politicians speak, the ability to subscribe to get updates when your favourite member speak and more. It is a not-for-profit citizen operated website (and does all of this despite having to cope with government changes).
Google rivals (and is used by many more people than) Australia.gov.au for searching online information about government.
These examples reflect a growing trend on the internet - for citizen-led or private sector initiatives to equal, or surpass, the services offered by government online.
Some of the online services providing alternatives to government information are even able to be profitable, while the government service is simply a cost on consumers.
So why should government provide these services online at all?
Would we be better off simply providing the data and letting innovative citizens and companies repackage it for the public?
Could the government turn some online data into revenue? For example, allowing research companies to repackage ABS data into unique online analysis tools (while providing ongoing access to a free basic level.
Whatever the case, one thing is clear to me - government will be disintermediated online if it does not lift its game or make the choice to become a 'data warehouse' rather than a 'retail outlet'.
This topic has also been raised by the Gartner group, releasing a press release stating, Gartner Says Citizen Social Networks Will Complement, and May Replace, Some Government Functions.
Your thoughts
Should government continue to invest in online services where not-for-profit or corporate solutions exist?
Or should government focus on the areas where competition does not exist?
Guest post: How you can increase traffic to Government websites with Government Press Releases | Tweet |
Today I welcome a post from guest blogger Cheryl Hardy, of the Department of Innovation, Industry and Regional Development (DIIRD), State Government of Victoria, Victoria, Australia.
Cheryl manages eGovernment Research in DIIRD and is a prime operative behind the Victorian eGovernment Resource Centre, which was one of the global top ten nominees for the World e-Democracy Awards 2008, winning a Special Mention, just behind award winners such as mybarackobama.com.
The eGovernment Resource Centre is, in my opinion, the single best resource for egovernment and online channel information in Australia.
How you can increase traffic to Government websites with Government Press Releases
You are a government web manager. Imagine you live in a perfect world. (Suspend reality for just a few minutes!) Imagine you had control over government press release content - (wow like that is going to happen!) then you could optimise its content and potentially bring a substantial increase in traffic to your website.
Keep imagining - To do this successfully you must use keywords (especially those that your target audience are using), in the content of the press release, and link these to strategic content pages on your website(s).
For example, the following press release was published on 15 September 2008 on a State Government website in Victoria: "BRUMBY GOVERNMENT UNTANGLES PLANNING RED TAPE".
There is some really great content in this release, but there are no links to where people can find out more information. Here is how I would have written this release (in my imaginary world) using keywords with links to relevant content, provided by Victorian Government websites, while making the content useful to the residents of Victoria:
Victorian Government untangles planning red tape
The Victorian Government has acted to remove unnecessary planning permits for some residential and commercial work, including rain water tanks and sheds in regional areas of the state.
Acting Planning Minister, Richard Wynne, said the Cutting Red Tape in Planning exemptions are part of the Victorian Government’s commitment to cut planning red tape.
It is estimated that up to 2,000 planning applications will no longer be required as a result of these changes. Victorians are encouraged to contact their local council to confirm what permits are required before they start any work so they fully understand the changes.
The implementation of Cutting Red Tape in Planning coincides with a reduction in permit application numbers from 54,788 to 49,587 over four years despite strong activity in the building industry.
During 2006-7, applications for residential alteration and additions, specifically targeted by the cutting red tape initiatives, dropped by over ten per cent. However, in the same period there has been ongoing increase in the number of building permits now at slightly over 100,000 reflecting Victoria’s growth.
The new exemptions will mean that:Cutting Red Tape in Planning is the Victorian Government's plan from which key improvement in planning have originated including:
- Rain water tanks in rural areas no longer need a planning permit regardless of size;
- Rain water tanks in industrial areas on longer need a planning permit provided they meet site and height requirements;
- Domestic sheds under 50 m2 no longer need a planning permit in farming zones (This document requires the use of Adobe Acrobat Reader). You can also convert PDF documents into alternative formats; and
- Minor domestic building work such as a pergola, deck, swimming pool no longer need planning permit in most areas that are not in a flood prone, heritage or environmentally significant area.
For more information visit the Planning section on the Department of Planning and Community Development website.
- Planning Applications Online;
- Making Local Policy Stronger (in pdf format - 778kb) (This document requires the use of Adobe Acrobat Reader). You can also convert PDF documents into alternative formats; and
- The Review of the Planning and Environment Act.
Forgetting search engine ranking for now, providing links to all this content provided by the Victorian Government achieves two things:
- the reader of the press release can find out more information about the topic very easily if they choose to; and
- visitor traffic is then driven out to the content providers. This is traffic they would not have received using the existing format of the press release
Do you have examples of press releases which could be rewritten to provide more usable content? Send in your examples - we could start a competition!
Sunday, November 16, 2008
US President releases first weekly youtube address | Tweet |
One of the promises Barack Obama made in the US was to release his weekly address to the nation via Youtube.
This signaled how serious he was about transparent and open government, and flagged the incoming US government recognition of the power of Youtube's large and growing audience - which publishes almost 10,000 hours of content per day (per Michael Welsch's Anthropological Introduction to Youtube).
Obama's first weekly address is now available online and demonstrates how polished his staff have become in the use of Youtube.
I hope we'll see a similar use in Australia of the KevinPM website, even going further to have the Prime Minister respond in a public questiontime to video questions posed by citizens - just as John Howard used his weekly radio talkback - but accessible to a broader audience.
Friday, November 14, 2008
Governments leading and fostering change | Tweet |
President-elect Barack Obama built his campaign on change, and is demonstrating an ongoing commitment to this approach via the site Change.gov.
It's a great living case study on how a government can engage its citizens online in a constructive way.
