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The Victorian government has published the Intranet Information Architecture Best Practice Analysis report, conducted by the IA Strategy project team in the Web Domain Group, Department of Human Services (DHS) Victoria.
The analysis is available in summary and in full from the eGovernment Resource centre.
One of the writers of the report, Suze Ingram, has also published comments on her blog as 10 Intranet Best Practice (and more...).
The best practices outlined in the report are supported by evidence statements from various intranet experts to help intranet teams support their case when arguing for improvements.
One of the most interesting sections for me is regarding adequate resourcing of intranets. To quote the report,
It is crucial to the ongoing success of an intranet, that intranet teams are treated and funded at the level of other vital business tools and projects. A successful intranet needs the appropriate staff and resources so they can research, develop and produce.
In his “Managing the Intranet and Teams” report, Jakob Nielsen’s research has calculated that the average size for a core intranet team is five people. As a percentage of an organisation’s total employees, the average proportion of people with responsibilities for the intranet is 0.27% (for an organisation the size of DHS - approximately 12,500 staff - this equates to 33 staff). Some of these team members had other job responsibilities as well; team members often worked only part-time on their intranet. Nielsen asserts that “this is a small number given that intranets are a majority productivity and communication tool for organisations”.
