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I'm leaving for Hong Kong today (in fact I'm scheduled to board the plane 3 minutes after this post is scheduled to go live) to attend and speak at the FutureGov Hong Kong conference on behalf of my department.
Depending on the availability of internet connectivity I will either liveblog and tweet parts of the event or post about it later.
The rest of the week I am taking as a holiday - so don't expect me to post (though I still might as ideas strike me).
This is my first trip to the province, and I am looking forward to the food, the culture and the custom-made suits.
I am also looking forward to 10 uninterrupted hours with the Gov 2.0 Taskforce project reports on the plane....
Saturday, March 06, 2010
Heading to Hong Kong | Tweet |
Friday, March 05, 2010
There's an online social network for everyone | Tweet |
The next time you or your colleagues dismiss the idea of attempting to develop a social networking strategy for a niche audience, consider that the internet is big enough (with over a billion users) for there to be many niche communities for unusual passions.
Network World recently published an article, Ten of the World's Strangest Social Networks, looking at ten of these niche online communities, including for lovers of exotic moustaches, for people who discuss their (sleeping) dreams, for karaoke fans and best of all a social network where everyone - and everything - is your friend (well ok, this last one is a spoof).
Wednesday, March 03, 2010
LinkedIn reaches a million Australian members | Tweet |
Most people have heard that Facebook has around 8 million active Australian accounts, and MySpace has around 2.9 million, but yesterday I was sent an email that took me a little by surprise.
Apparently LinkedIn, a professional social network, has just reached a million Australian members.
Now I can't verify the truth of this, however it does interest me as I've been a member since mid 2005 (almost five years!) and have found it an increasingly useful way to ask questions of peers, connect with colleagues, research new staff and point people to my own experience.
Like any network, the value grows as the membership grows and I'd be interested in hearing from people who don't have a LinkedIn account yet why they haven't set one up. Time, privacy, lack of interest?
Where's the payoff? Convincing citizens to engage with government | Tweet |
Governments regularly hold consultations with their public - asking them for their views on matters as widespread as tax reform, copyright, health, culture and city planning.
Whether these consultations are held through public events, print notices, online via email or social media engagement there's one constant that governments rely on - that people are willing to provide their views freely to government.
In some ways this might seem a no-brainer. A government is making a decision that will affect you - therefore you have an interest in responding.
However it is never as simple as that. It takes time (our scarcest resource) to respond to a Government consultation. Often, when there are specific forms to complete, processes to follow and events to attend, it can take a LOT of time.
Also the audience needs to feel that they will be listened to. One of the more interesting consultations I participated in last year was by the ACT government who asked a question around how they consulted. A frequently expressed view was that many people felt no incentive to participate in government consultations because their views would be ignored. Why waste time responding if you don't feel your views will make any difference.
Even harder to justify are peoples' participation in engagements where the public is providing a service to government (or other organisations) for no direct payment. An example is the National Library's Historic Newspaper Archive, where people are able to make corrections to the text of newspapers where the scanning process didn't capture the words correctly.
Another example would be Wikipedia. While it is not government, it would not exist without the dedication of tens of thousands of volunteers.
So what's the secret to encouraging greater engagement by citizens in consultations and similar 'you tell us' initiatives by government?
The answer is simple. Value given for value received.
Most people want feedback to tell them that they have been heard. This doesn't need to be (and preferably isn't) a form letter from a Minister's office or Department - or even a personal note. It can simply be notifying them when their input is published and giving them the tools to watch their contribution travel through set stages during a consultation process - received, moderated, published, considered - just as they can now watch their parcels travel from a foreign country to their doorstep.
What could also be done is to provide public recognition (a leader board) for top contributors - people who consistently provide good input on multiple consultations, or spend the time to do the work in services like the National Library's Historic Newspaper Archive does.
Finally, a consideration that is worthwhile considering when a community is providing a substitute for a valuable service (such as the design of a website, development of a mash-up application or the translation of a document) is dollars. Cold hard cash in compensation for someone's hours of hard work. This can be hard to organise in government due to procurement procedures and other practices designed to promote transparency and consistency but not designed to provide flexibility around crowd sourcing goods or services.
As governments move to implement more digitally managed consultations and engagements it is increasingly easy to support front-end consultation sites with end-to-end consultation tracking and contribution leader boards. It even becomes possible to have departmental or cross-government leader boards, which would also provide interesting insights regarding which individuals and organisations respond to many consultations.
However to cost-effectively put these mechanisms in place organisations need to look beyond the immediate needs of a single consultation and consider their overall consultation and engagement needs over three years or more.
When we begin to see governments taking this step we'll be on the verge of seeing some very innovative Gov 2.0 processes for community engagement - and increasing engagement levels as the community feels more heard, valued and in control of their own contributions.
Tuesday, March 02, 2010
Social media nightmares | Tweet |
Inventorspot has compiled a list of ten of the top branded social media nightmares.
These are situations where organisations or their staff have been caught behaving badly, where social media campaigns went past the line of good taste or where organisations failed to get onto social media and were not able to become part of the discussion (to their detriment}.
It is an interesting list and shows some of the risks involved in social media - including the risk of not becoming involved.
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