Tuesday, March 16, 2010

21st Century statecraft in action

We're beginning to see the early shape of 21st Century statecraft, through how the UK and US have begun adopting social media approaches in their international relations.

Both nations have recognised the need to engage their own citizens, and the citizens of other nations, in ongoing conversations - tapping broad bases of expertise and improving the transparency of government decisions.

The UK has shown leadership through its FCO Bloggers, a group of 20 or so diplomats and ambassadors who provide insights into Britain's foreign relations and international dealings. Hosted at the UK's Foreign and Commonwealth Office website, the FCO Bloggers provide insight into Britain's overseas engagement and opportunities for local and British citizens to participate in a more open discussion of the diplomatic ties and issues that are vital to preserving global stability.

The US's Department of State has operated the DipNotes blog for some time and used an 'opinion piece' approach to introduce senior diplomats to the blogging concept (a friend of mine says that the best way to get people over the age of 45 blogging is to call them 'opinion pieces' rather than 'blog posts').

The Department also uses Twitter, Facebook, Flickr and YouTube to provide greater insights into the activities of the Department.

Most recently, the State Department has introduced crowdsourcing to its engagement mix with the introduction of Opinion Space 2.0, an intriguing data sharing and visualisation tool which clusters individual viewpoints into 'constellations'.

Opinion Space captures public views and portrays them on a 3-dimensional spectrum, providing government with a measure of what is important to its citizens and allowing the crowd to prioritise ideas and approaches.



While it's still early days, I am beginning to see some of this 21st Century statecraft bear fruit. By improving transparency and encouraging greater engagement in international relations, the different approaches of both the UK and US are helping to build their national awareness of the need for strong international ties. They also provide ways for the citizens of other nations to become involved in discussions, allowing words a greater opportunity to replace bullets in international dealings.

I hope that in the (not too distant) future, other nations also begin experimenting in this space - using social media to empower diplomatic relations and build bridges between nations. As usual, the technology is not the barrier - it's the willingness of Government Departments to adopt new ways of doing business and to permit dialogue to occur on a less controlled basis.

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Monday, March 15, 2010

Report: Real (political and government) Leaders Tweet

The Digital Policy Council at Digital Daya has released a thought-provoking report on the incidence of social media use by government leadership around the world, characterised through the use of Twitter, entitled Real Leaders Tweet (PDF)

Considering the 163 countries recognised by the United Nations, the report indicates that 24 (15%) already have leaders or government-sanctioned agencies using Twitter. Of those 21 are considered amongst the most stable regimes in the world - which means their political and governance systems are highly entrenched and self-sustaining, not that they are necessarily democracies.

The report argues that

... democracy is not necessarily a pre-requisite for active use of Twitter. Many leaders heading governments labelled as "non-democratic" employ Twitter to good effect - to engage the people of their countries.

One of the key findings of the report is that "Good Leaders Twitter". This means that in stable societies social media use by government to engage, listen and respond to their citizenry is a positive way to reinforce their state's integrity and ongoing success.

The report also commented that 'fragile' nations - those with a high degree of political instability - are likely to consider social media as a threat to the continued survival of the regimes in question. In these situations social media can become a destabilising force for groups in power as it allows opponents to self-organise and have a greater public voice (for example during the recent Iran election).

From these findings Digital Daya has concluded that social media is a significant means of change for nations, but not a significant means of control. Stable governments of all types that adopt social media will find that their use helps reinforce their legitimacy and improve citizen engagement, whereas fragile states will often discover that the opposite is true.

While it could be debatable whether Twitter is the appropriate social media tool to use for this type of analysis, the report still raises intriguing questions for government decision-makers across the globe.

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Thursday, March 11, 2010

Why not make your department's public presentations public?

Every years there are many conferences, forums and other publicly orientated events where public servants speak - providing views on their activities, successes and learnings across a wide-range of professional disciples.

The conference I have been at the last two days, FutureGov Hong Kong, is one example of these - where three Australian public servants spoke about our experiences and our presentations were distributed to delegates from approximately 10 countries.

Given that these events are public - anyone who registers (and pays a fee if one is charged) can attend, I have often wondered why more government departments do not make presentations given publicly by their staff - which do not contain sensitive or in confidence material - available online for the benefit of broader audiences.

Recently I found the State of Utah slideshare site, which does exactly this.

This is a great example of how to leverage government knowledge, sharing it across a department, a government, different governments and with the community.

Spreading this knowledge across the public sector increases its impact and value (and reduces the potential economic tax placed on its distribution by private sector conference organisers).

Are any Australian governments or departments doing this already?

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Wednesday, March 10, 2010

FutureGov Hong Kong - Day 2 LiveBlog

We've just started day 2 of FutureGov Hong Kong

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Tuesday, March 09, 2010

FutureGov Hong Kong - Day 1 LiveBlog

I'm attending FutureGov Hong Kong over the next two days and will be liveblogging and tweeting from the event as possible.

The event features speakers and attendees from countries across Asia-Pac, including Korea, Singapore, Taiwan, Hong Kong and China and should provide insights into Government IT and Gov 2.0 initiatives across the region.

We're just kicking off for the morning so I am opening up my liveblog below...

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