Tuesday, September 06, 2011

South Australia Local Government Association releases social media issues paper for councils

With well over 20% of local governments in Australia using social media in their communication and engagement activities I've been please to begin seeing state Local Government Associations begin to release social media guidance papers.

To my knowledge both the Municipal Association of Victoria (MAV) (whose document appears to be inaccessible online at the moment) and the Local Government Association of South Australia have released social media guidance, with SA's A Social Media Issues Paper for SA Councils - Incorporating a Model Social Media Policy  released last week.

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Monday, September 05, 2011

What impact will cyborgs have on government?

"We are all cyborgs now" claims Amber Case in her January 2011 TED Director Talk (see her video below).

The concept of humans as purely biological beings ended long ago, potentially 3,000 years ago, with the first documented prosthetic limb on an Egyptian Mummy.

However the widespread use of mechanical or electronic devices to aid or control certain human physiological processes didn't become commonplace until the last century, when progress in devices such as eye-glasses and contact lenses, prosthetic limbs and even artificial organs really took off.



In 1979 the CDC reported (PDF) that 51% of US adults wore corrective glasses. I could not find any more recent statistics, either for the US or Australia, however I doubt the figure has declined.

Add to this those using prosthetic limbs and orthotics (devices which apply external forces to the body for the purpose of support and alignment, reducing pain or enhancing mobility), hearing aids, dialysis, artificial organs and so on, and I estimate that a majority of the population of developed western countries are cyborgs, of one type or another.

We've long been doing this with mechanical devices - cars, bulletproof vests, jetpacks, binoculars and more. In the future this enhancement might be more firmly integrated into human physiology - glasses and contact lenses containing heads-up displays and power-assisted prosthetic limbs are already in use in prototype forms.

We've also been busy enhancing our mental and conversational powers, as Amber also discusses. Most adults in Australia carry an external memory and communication device with them most of the time - a mobile phone - that allows them to instantly connect and communicate with people around the world, store information and receive alerts when required or research in a global library for facts or views that they no longer store in 'meat' memory.

In this arena we've begun to see devices for direct control of external devices via mechanical telepathy - with products already in the market.

Thus far cyborgs have generally used devices to attempt to match the biological human norm, to see, hear, move and live as closely as possible to unenhanced humans.

However we are increasingly heading towards a world that will see more widespread use of devices to enhance our capabilities. Moving from breast implants to heads-up displays, nightvision, hearing amplifiers and devices that otherwise increase our versatility, physical strength, speed, precision or stamina. An early example is Aimee Mullins, a double leg amputee who has turned her legs into art and can change her height, speed and capabilities through her selection of prosthetic limbs (see the video below).



Another example is 'Eyeborg', Rob Spence, who lost an eye and replaced it with a wifi camera. Rob has now made a short documentary, in conjunction with the new game 'Deus Ex: Human Revolution' (which features a cyborg hero) asking the question of where human augmentation may lead (video below).



At some point, as highlighted in Rob's video, we may even begin to face the ethical question of people choosing to be enhanced to increase their capabilities. This could involve medical interventions, even limb replacement.

So where does this impact on government and the process of governing?

Government policies, legislation and enforcement mechanisms have been designed for people who fit a particular range of capabilities and characteristics.

If cybernetic enhancements expand an individual's capabilities outside of this range, some laws may struggle to address the needs or issues this may bring.

We've seen the same challenges as other technologies were introduced. Some technologies had no impact on our legal framework, others have forced us to rethink entire policies.

Human augmentation technology is likely to be similar. For example, someone with camera eyes - who can record everything they see - might inadvertently record inappropriate material, or film in restricted venues. Someone with a brain enhanced with a direct wi-fi connection to the internet may use that collective knowledge in closed examinations or any type of competitive challenge or job where access to knowledge provides advantage. Someone with enhanced leg or arm strength may have an advantage in any type of competitive or commercial activity involving bodily strength, speed or stamina.

As a society we will have to debate issues such as,
  • should augmented humans be allowed to compete for the same jobs, sports or competitions as unaugmented humans?
  • should we create new approaches, policies or laws to govern individuals who can run faster, jump higher, grip harder or think faster than 'normal' humans?
  • at what level of augmentation would any changes kick in. With an artificial retina (with a heads-up display), with power-assisted limbs, with a direct neural interface to the internet?
Fortunately we still have time to consider these questions and there's likely to be opportunities to adapt our governance approaches.

However with the growing number and acceptance of cyborgs and the rate at which technology is advancing, we may not have that much time to reflect.

Note: Excluding the use of an external memory enhancement and communication tool, I don't yet qualify as a cyborg.

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Booked into the CeBIT Gov 2.0 conference in October yet?

I'll be missing the Gov 2.0 conference that CeBIT is holding for the third time this October (25-26 October) due to my honeymoon. However I do recommend to others that they consider attending.

In my view this is the most mature Gov 2.0 conference in Australia and has managed to step beyond the '101' nature of most similar conferences.

For details visit www.gov2.com.au

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Wednesday, August 31, 2011

What's in a name?

People invest an enormous amount of identity and personal energy into their own names.

Names are our unique identifiers, defining us as separate to others - even for people with common names.

So when organisations make rules about the names people can use online it can create signficant distress and dislocation for people.

It also raises questions over who can decide your identity. Can corporations deny people the use of their legal names online simply because they don't fit a narrow model of what the corporation regards as 'appropriate naming'?

A recent example I've been following is Stilgherrian's battle with Google over the use of his legal name for Google Plus. You can follow it at his blog (strong language) or read about it at The Register.

Stilgherrian changed his name over thirty years ago to a mononym - a single name. His passport and official records all reflect this and those of us who know Stilgherrian personally have never experienced any dislocation or issue with engaging with him as an individual with one name.

However Google's Plus service has defined rules for allowable names. Firstly it requires that you use your legal name (although Google is apparently not requiring evidence or checking with authorities in most cases to verify). Secondly, it requires that you have a first name and a last name and that there's no spaces or characters like an apostrophe in your name.

Now while this might fit a certain segment of the population, there's a number of people who have either only one name (as is common in a number of countries), have spaces in their names such as "Dick Van Dyke", or use apostrophes and other non-standard characters.

The net result is that Google is blocking people with names that don't match its view of what is a legal name - and requiring that people provide documented proof of their 'anomalous' legal names.

I have another friend who changed her legal name to a mononym (which includes an apostrophe) over ten years ago. About two weeks ago she announced that she was changing her name to add a 'first' name, so that she could use Facebook and other social media channels to communicate with people.

She had finally reached the point where her single name was excluding her from legitimate social interactions due to the naming policies of (mainly) US companies.

I have a real problem with this situation, for Stilgherrian, for my friend and for the millions of other people around the world who have names that don't fit Google or Facebook's views of a legal name.

Firstly, 'legal' names should be defined by governments, not corporations. Australia's governments, and many governments around the world, support a much wider variety of legal naming conventions than social networks appear to allow.

Secondly, isn't it discrimination when corporations deny you access to their service due to the format of your legal name? Denying a service to an individual just because their name is structured differently to their business rules might be legally actionable.

Finally, what right do corporations have to your legal name anyway - particularly if they make it public. Many people have good reasons for not revealing their legal name publicly. Those in witness protection programs, minors, people with embarrassing 'real' names and those who are widely publicly known by a name other than their legal name, are all candidates for using a different name to their legal name online for legitimate reasons.

It is fair to deny people access to online services, particularly when these services are in such widespread use, just because they can't publicly disclose their legal name?

All of the examples above relate to corporations. However there are examples which may also refer to government as well.

There have been calls from a number of quarters in various Australian government to restrict people to the use of their legal name when commenting online. The purported reason is that people are less likely to behave inappropriately if they can be held accountable for what they say. The subtext is that people become easier to monitor and track.

I am not a fan of this approach for governments either. Like above, there are legitimate reasons why people might choose to not use their legal name in online discussions.

It can also be very hard to identify many people from their legal name alone, given the number of duplicates that may exist. Any step taken to require legal name use would have to attach address and proof of identity in order to identify specific individuals. Even then, identity theft would lead to many misrepresented identities.

Also there are other ways authorities can identify individuals if there are legitimate reasons to do so (such as discussion of committing a crime) - using IP addresses and various analysis techniques.

What is useful for government, is being able to identify consistent identities online - whether individuals choose to use their legal names or not.

Consistent identities allow organisations to build user cases based on profiling views across different topics, supporting policy development and decision-making without compromising personal privacy or security and while allowing people to define themselves online as they choose.

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Tuesday, August 30, 2011

ACT Virtual Community Cabinet #2

The ACT is holding its second Virtual Community Cabinet tonight from 7pm to 8pm, so I have again set up a livefeed to capture the tweets for the record, and to allow analysis afterwards.

I am only capturing tweets including the hashtag for the event (#actvcc), so if you are participating, but don't include the hastag, your tweet will not appear below.

Also note that CoverItLive, the tool I am using, doesn't necessarily capture every tweet due to the way Twitter's API works, so this may not be a complete record of the discussion.

I hope that the ACT government will record it and provide an official 'transcript' after the event (although I am not aware of them doing so for the last virtual community cabinet)

UPDATE:
Unfortunately there was an issue with my CoverItLive, which did not start last night as scheduled, and I wasn't near a computer to check :(
Therefore I didn't record the session and at this stage are not able to report on it.

I'll look at alternatives through other tools to see if I can get a record of the event.

A basic analysis is available from the Archivist here and a record at Twapper here.

There is also a good analysis at the blog Keikaku Doori

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