The great Gov 2.0 'sporting' contest between Australia and Britain

Not this urn...

It's December, and Brits and Aussies alike have turned their thoughts to Christmas, family, parties, holidays and travel.

There's also a very special content underway down-under between Britain and Australia, consuming the thoughts of millions.

It all revolves around a very particular type of urn...

An urn containing the ashes of Australian cricket?

No, the urn that we all visit every day, our toilet.

That's right - it's time for the Great Gov 2.0 Toilet Map face-off!

Let me introduce the two contenders:

Australia: 
The National Public Toilet Map (https://toiletmap.gov.au)

Operated by the Department of Social Services as part of the National Continence Program, the National Public Toilet Map features information 16,000 public and private toilets across Australia and is available as a website and as both iOS and Android apps.

Originally developed in 2001, the Map is a Gov 2.0 style service which pre-dates Gov 2.0.  It has been progressively redeveloped and improved over the last twelve years to keep it current, usable and accessible.

The National Public Toilet Map includes information on toilet location, accessibility, baby change facilities, sharps disposal, sanitary disposal and much more, allowing users to identify the toilets that are appropriate to their needs.

Besides being able to search for toilets by location and needed features, the trip planner allows people to map their route and find appropriately located toilets along the route. You can even favourite or print details for specific toilets and download GPS data to your car's GPS system.

This might sound a little naff to some, however if you're a parent with young kids, a tourist, or one of the estimated 3.8 million Australians suffering from incontinence, a toilet map that's available on the road is vital for travel plans.

The service is hosted on Telstra's cloud and built on Google Maps - meaning it's unlikely to go offline in the case of high demand (such as after Christmas lunch).

As a bonus, data for the map is available in data.gov.au for people to mashup and reuse, and apps have been independently developed for Android and Windows mobile devices.


Britain: 
The Great British Public Toilet Map (http://greatbritishpublictoiletmap.rca.ac.uk/)

The Great British Public Toilet Map isn't a government-run service, however was developed in 2012 using open data released by councils as part of the Tackling Ageing Continence through Theory Tools and Technology TACT3 research project.

The Map is actually not even of all of Britain - being limited to London and a few other cities, where councils and other government authorities release data on toilets.

The Great British Public Toilet Map only features a basic search feature and zoom, with none of the trip, sharing or favouriting features in Australia's service. Information on individual toilets is limited - with some toilets having opening times, details on accessibility and baby change facilities, but most being limited to only the location.

There is some open data on toilets available from the UK's data.gov.uk - but only for one London council. This means that developers in the UK don't really have much ability to create sites or apps that help people locate toilets when they need them.

Given it is estimated that there's up to 6 million people in the UK suffering some form of urinary incontinence, plus millions of tourists and business travellers visiting the UK each year, it's disappointing to see the lack of a true national British Public Toilet Map, whether provided publicly or privately using open data.

The winner:

It's pretty clear the British are not performing to expectations, and Australia's commitment and experience is paying off, allowing them to dominate the field with their coverage, flexibility and scope, and knock the ball for six with features.

This isn't just for the cricket, where Australia is threatening to wipe out the British and reclaim The Ashes.

It's also for providing relevant and timely information on public toilets, helping citizens and tourists alike.

Australia has a much stronger National Toilet Map - with national coverage, excellent features and the open data required for developers to incorporate a national map of toilets into their own online services.

There's only one consolation for the British. 

While their 'Balmy Army' is flocking to Australia to watch the cricket (and take in the Australian sun and surf), at least they'll have no problems finding a toilet after a long hot day at the game.

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Australia beyond Gov 2.0 - Gov 2.0 Radio broadcast from the Govinnovate forum

Gov 2.0 Radio has released the live broadcast of the final panel from the Govinnovate conference, 'Australia beyond Gov 2.0', one of the panels I participated in.

Find out more about the broadcast, panel and Gov 2.0 radio at gov20radio.com/2013/12/beyondgov20/

Or listen to the panel below.

More Technology Podcasts at Blog Talk Radio with Gov 2.0 Radio on BlogTalkRadio

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Partial participation for partial residents?

A challenge for governments today (particularly local ones) is how to consider the views of non-residents, people who travel into their jurisdictions for work, entertainment or other reasons.

While consulting them within formal processes is possible, it can be hard to engage them beyond the most cursory involvent in local issues, even when many of the decisions in a town, city or state significantly affect their livelihood or welfare.

This is already a topic amongst many of the local governments I speak to, who must weigh the interests of people who travel from nearby council areas to work in their jurisdictions. These people may be spending from a quarter to half their time within the jurisdiction they work in, accessing local services such as roads and parking, libraries, public toilets, parks and civic offices.

Equally local residents may do nothing more than physically live in a jurisdiction - accessing many or most of the services they need from a neighboring jurisdiction. With border towns in Victoria, New South Wales ACT and Queensland residents may be accessing most services from another state.

Society has evolved methods for accounting for the cost of these services, through user-pays schemes and border agreements, however methods for recognising a non-resident, or rather a partial-resident's stake in decision making processes are still limited, possibly because it required significant technology to accurately estimate how much time a person spent within a jurisdiction and account for this in decision making.

So as society moves towards a 24/7 awareness of where individuals spend their time, via GPS in mobile devices, should governments reconsider the basis of the decision on who gets a say in elections,? Considering time spent in a jurisdiction rather than, or in addition to, land-ownership, residency or citizenship.

Let's consider how this might work.

If a resident of one jurisdiction works in another, they could use their mobile device to record their location over a period of time like a log book or diary - which many drivers keep for tax purposes.

After a significant time period (mayb a month or two) they would register their location with the councils where they spent most of their time, so they can be assessed as a  'partial-resident, entitled to vote in council elections with a fractional vote representing the time they spend in the region.

With the right ICT systems this would not be excessively hard to track - perhaps to offset costs people who wish to be considered partial residents would be required to cross a time spent threshold (maybe 10%) and be charged a fee based on this percentage, which offsets the cost of the services they use (unless they can prove they should get a waiver based on appropriate grounds).

On being registered, partial-residents would be entitled to vote in local elections, however their vote will only count proportionate to the registered amount of time they spend in the jurisdiction.

Full-time residents will get full votes, meaning that an issue would need to be particularly large for partial-residents to change the outcome of an election.

This might be an unworkable system - I can think of several ways it could be gamed that would need careful thought. However the question is a valid one - with people increasingly travelling to work and play, how do governments ensure they have an appropriate say in local decisions?

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What will future digital services in government look like?

On Wednesday I attended Intrepid Minds' Digital Service Delivery in Government conference. It was a good conference, with decent attendance and an excellent range of speakers (moving far beyond the usual suspects).

At the event I gave a presentation on the future of digital service delivery - a topic which let me discuss some (and by no means all) of the new technologies and trends on our horizon.

I probably didn't go quite futuristic enough on some areas. One area I saw as being five years out, virtual service officers in shopfronts, is already in use by Centrelink (as I was told by a DHS representative at the conference). The future can creep up on us quickly!

However my overall message was not about any specific services or trends - it was about the need for governments to closely consider the consequences of the decisions they make today.

Laws governments create, or technologies or approaches agencies choose, can turn into blind alleys or have expensive and damaging consequences.

While government doesn't generally seek to be an early adopter, it still has enormous influence over how society is shaped through how laws are crafted and grant or assistance programs are designed.

This means that even when governments see certain areas as too immature or risky to get involved with, they can still influence their development and indirectly select for or against certain trends.

We're at a point in history when change is happening too fast to ignore, challenging institutions designed for a slower-changing society. Government needs to continue delivering - but do so in a flexible and agile way that reduces the risk of getting locked into specific shapes or systems that can rapidly shift. To do this, the public service must strengthen its capability to scan the horizon, learn how to fail fast and become better at testing and iterating, using open approaches and platforms and identifying and engaging the right stakeholders.

In the conference there were some strong views for and against some of the ideas I presented - which is a good thing. We need to have these discussions now to ensure that the influence governments have, and the choices they makes, continue to deliver positive social and economic outcomes for society and for within government itself.

Below are my slides. While they don't provide the same depth as my presentation, they may still be useful in stimulating thinking.

Note: All images from The Jetsons are copyright Hanna-Barbera

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90% of Australian federal politicians now use Facebook and/or Twitter

I've been tracking the number of Australian federal politicians using social media channels for some time, with the proportion using these channels (principally Facebook and Twitter) sitting at the low-mid 70% level for several years (see my last post on this from June 2012).

However I've just finished updating the figures based on the September 2013 election and have found a large jump - just over 90% of federal politicians now use social media to engage with Australians.

I'll give a breakdown below, however I thought it worth comparing Australia to the US government. Twitter recently blogged that 100% of their Senate and 97% of their House of Representatives used Twitter.

That compares to 71.62% of Australia's Senate and 72.67% of our House of Representatives - still some way to go to catch up.

In fact our politicians appear to favour Facebook, with 72.97% of Senators and 90.67% of MPs using the service.

From my analysis there's three key features that distinguish Australian federal politicians that use social media from those that do not - age, gender and House.

Firstly age - older politicians are far less likely to use social media than their younger colleagues.

The average age of this parliament is several years less (at about 50 years) than the previous parliament (at about 52 years), with a number of older politicians having retired or lost their seats.

The largest increase was in politicians born since 1980, who increased from two to seven in the latest parliament. Those born in the 1970s also saw a significant increase from 36 to 50, while those born in the 1960s increased slightly from 76 to 82 parliamentarians. In contrast, politicians born in the 1950s or earlier declined from a total of 112 to only 85 parliamentarians - with no-one born before 1940 remaining, down from one in the last parliament.


(Note there's fewer politicians (224) counted in the latest parliament because there's a Senate vacancy to be filled and an extra was counted in the previous parliament (226) due to a member resigning and being replaced. This does not statistically alter my findings.)

The large number of younger politicians significantly impacted the level of social media use. While politicians born in the 1980s or 1990s all used social media (100%), and those in the 70s were almost as prolific at 98%, this declined to 93.9% of politicians born in the 1960s, 83.56% of those born in the 1950s and only 66.67% of those born in the 1940s.

 

This reflects the adoption we see in the wider population and there's been a similar experience in other countries - people aged 50 and over are far less likely to engage via social media. This takes generational change to alter (within organisations as well as within politics).

I haven't looked into the average age of residents in electorates with older representatives, however I would be surprised to find a difference to other electorates - my conclusion is that older politicians are less likely to use social channels due to their own media preferences, not due to the preferences of the people they represent - leaving them increasingly vulnerable to younger and more social media savvy would-be politicians.

The second major factor impacting on social media use by politicians is their gender. Women are generally more likely to use social media channels than men and this shows through in our politicians as it does in the broader community.

While women represent 30.8% of our elected representatives, they represent 32.7% of politicians using social media - with 91.3% of female politicians using Facebook and 76.8% using Twitter, compared to only 81.9% of male politicians using Facebook and 70.3% using Twitter.

Overall 95.6% of our elected female politicians use social media, compared to only 87.7% of male politicians.

The uses the genders put social media to also varies significantly, with female politicians far more likely to interact actively with their constituents than males, who spend more time broadcasting political messages, engaging in political slanging matches or interacting with a small circle of journalists - more on this another time.

The final significant factor was which House of parliament that politicians had been elected to. While one might think that Senators, who represent an entire state or territory, might find greater utility in social media to reach the larger number of, and more spread out, constituents they represent than members of the House of Representatives, whose electorates are usually much smaller than our states, the situation is exactly the reverse.

While 92.7% of the Members of the House of Representatives use social media, 90.7% on Facebook and 72.7% on Twitter, only 85.1% of Senators do, 73% on Facebook and 71.6% on Twitter.

The particular discrepancy is in Facebook use - which suggests to me that politicians see Facebook more for connecting with their constituents (which Senators tend to find less important) while they see Twitter more for connecting with journalists and scoring political points (which is as important for Senators as for Reps).

Factors that didn't impact significantly on whether a politician used social media were their party and the remoteness of their electorate. While regional areas of Australia tend to have lower internet and social media penetration than the cities, the representatives of these electorates actually could find more value in social media as it helps transcend large distances between settlements - there was no significant difference between social media use by metro and regional representatives except in respect the age of the politician.

All of Australia's parties (and independents) are relatively consistent in their level of social media use by politicians - with the Greens and Independents (including KAP & PUP) the most likely to use social channels (100% of politicians), as social media can help them overcome any limitations on their ability to attract traditional media attention - helping to level the playing field for communication and fund raising.

The two major parties (Labor and Liberal) were neck and neck in their use, each with about 90% of their elected politicians using social media. At the tail were the Nationals, where only 84% of their politicians use social media - though this isn't really that low as it only meant 3 of their 19 parliamentarians aren't using social channels, and these are three of their oldest politicians, aged 70, 63 and 54.

Below is an infographic that explores the data a little further, and you can view the spreadsheet of my data and analysis using the link: https://docs.google.com/spreadsheet/ccc?key=0Ap1exl80wB8OdDYtNXA1ZE9oaEtWX25OM2paNGlIcHc&usp=sharing

I also have Twitter lists following all Australian federal politicians - divided into house and party affiliation, which can be accessed from https://twitter.com/eGovAUPollies.

I have also created daily newspaper-like digests of these lists, which can be found at: http://egovau.blogspot.com.au/2012/06/read-all-about-it-get-your-daily-dose.html (updated to reflect the current parliament).

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