Complete the 2013 Community Management survey for Australia and New Zealand

Quiip and Delib Australia have launched the second annual online community management survey for Australia and New Zealand.

The survey aims to help local organisations and individuals better understand the skills required to work in these professions, help uncover role challenges, training and support needs and the actual work and salaries that online community management and social media management professionals can expect.

The results of the survey will be presented at Swarm later this year and released online as a free report.

For more information visit Quiip's site at quiip.com.au/online-community-management-2013-survey.

To complete the survey go to au.citizenspace.com/app/delib-au/cmsurvey2013 or click on the button above.

For a copy of last year's report visit: quiip.com.au/2013/03/26/australian-community-manager-benchmark-report

Note: I'm involved in the design and management and will be involved in the analysis and reporting for this survey. The goal is to provide information that organisations can use to design community management and social media management roles and to help identify the training and support individuals working in these professions require to be most effective.

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Social media impacts on ICT teams - presentation from the Technology in Government conference

Over the last two days I've been down at the Technology in Government conference - an event I thought went very well, with a great group of speakers (including the UK Government's CIO Liam Maxwell).

I gave a presentation this morning, and chaired the afternoon, for the Connected Government stream and have uploaded my presentation for wider access.

In it I discussed the impact of social media on agency ICT teams and some potential approaches they can take to work with business areas to ensure that agency goals are met with a minimum of intra-agency friction.

Overall my message was that social media must be engaged with, not ignored, in government and agency ICT teams have a role to play.

There's several stances ICT teams can take - whether as a leader, supporter or observer of agency social media efforts and, depending on this stance, they could take on a greater or lesser involvement in the various roles required to implement a successful social media approach.

Social media offers benefits for ICT teams, as it does for other areas of agencies - it is simply up to ICT leadership to either step up and work with business areas in a closer ongoing way, or stay out of the way and allow other areas of an agency to move forward.

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Fantastic article: The more things change: Technology, government and the public sector

Martin Stewart-Weeks, Senior Director, Public Sector, Cisco Consulting Services, has written a fantastic article on the potential for technology to disrupt and create new possibilities for governments and the public sector.

The article discusses how technology is changing the shape and speed of government, as well as many jobs in the public sector, and looks at potential models for reshaping the public service to meet the needs of the 21st Century.

The article was presented at the Australian Government Leaders Network event in July 2013 and, with Martin's permission, I've included a copy below.

It is well worth a read! 

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IAB Australia releases free guide to Best Practice in Content Moderation for social media

The Interactive Advertising Bureau (IAB) Australia has released a free guide to Best Practice in Content Moderation for social media channels, drawing on the experience of organisations like Quiip and Dialogue Consulting.

The guide, while targeted at the private sector, is quite applicable to the public sector. It references many of the same steps I personally recommend to government agencies and councils (have a content moderation policy, publish it, have an internal moderation plan, create a escalation process for difficult comments and crises) and adds some useful tips and recommendations useful for anyone involved in community management.

The IAB's guide is available from their website at: http://iabaustralia.com.au/en/About_IAB/Media_Releases/2013_-_IAB_Australia_releases_Social_Media_Comment_Moderation_Guidelines.aspx

I've also uploaded it to Scribd and embedded it below for easy access - as the document in their site is in a nonstandard ashx format.

Please note the free guide is copyright to the IAB Australia. I'm simply helping build awareness and ensure it is more widely accessible to people.

The guide would have been well suited for release under a Creative Commons, Attribution-NonCommercial-NoDerivs 3.0 Australia license (CC BY-NC-ND 3.0 AU) instead.

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Contribute to The Guide for Opening Government

In an example of openness in action, the Transparency and Accountability Initiative (T/AI) is redeveloping The Guide to Opening Government using a collaborative approach.

First developed by the T/AI in 2011 with leading experts, The Guide brought together key practical steps governments can take to achieve openness, supporting civil society organisations and governments to develop and update effective Open Government Action Plans.

The T/AI is now working to update The Guide in a transparent and collaborative manner.

Bringing together expert organisations and participants in the Open Government Partnership, the T/AI is working to update and expand The Guide into a richer online resource with new topic areas and more lessons and updates from ongoing experience.

You can contribute to the new version of The Guide to Opening Government at: https://docs.google.com/document/d/16VYWpslkyE0w9tZwIApisQB8zKXtsThtC7kjh9TQPy4/edit?disco=AAAAAGGEkNU# 

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